Douglas Park BMW Omdömen 

Bought a brand new X5 from Douglas Park and when we picked it up realised the door had been smacked against a wall and paintwork was damaged. We were told that they would fix two weeks later. After completion I took the car to be ceramic coated and the detailer asked me to come look at the car as he could tell it had been painted but was obviously brand new. He showed me the overspray down the middle of the bonnet and rear quarter where they hadn't even covered the whole car! Then he pulled the door badge off as it wasn't even new and they had reused the old one! After phoning and been put on hold for most of the afternoon I gave in. Wouldn't pay for the problems to be rectified.... won't use them again. It was a brand new car..... tainted from the beginning.

Only went in for coolant. Will took time out to explain a few concerns I had. I was impressed with his knowledge and willingness to explain matters clearly.
Tony in parts was also very helpful. Great customer service.

thanks to Norman and team at douglaspark hillington for another great service,clean car and all issues all sorted, thanks again
John oban

I want to give my experience of dealing with Douglas Park Glasgow.

I bought an X3 BMW on 15th September 23.

I received a text to come for an end of warranty check, I then received a phone call the afternoon the car went in from one of the members of staff, Dave to tell me that I needed a part for the blue kit on the car also told me that 2 of my tyres were at 4m and the other 2 were at 3m, I told him I had hardly used the car as had recently had an operation (couldn’t drive) so my mileage was very low as I am retired. He then told me the company policy was 3m and below for the tyres to be renewed. He has also told me when I go back on 28th November that he would speak to me about this, I also told him I had taken the car to Halfords to check my tyres and the man in Halfords told me my tyres would last around 2-3 months max at a stretch. I am not looking for 4 tyres I am looking for 2 as I would not have purchased the car at £37.5k if I had been told the reading on my tyres at the time of purchase was so low. I would have asked them to either fit new tyres or drop the price. I am quite happy with the car but am very disappointed with the after sales service received.

When I went to the car sales office I asked to speak to Craig Forsyth the salesman who sold me the car who was not in at that time so I spoke to another salesman called Roddy who went to his manager and was sitting around 20 feet from me, after hearing my complaint the manger didn’t even have the decency to come and speak to me however was quick enough when I bought the car.
The salesman Roddy then produced a tyre gauge he then proceeded to the centre of the four tyres and measured, he then showed me they all came to 4m. I then asked him why are you not measuring the inner and outer he said they don’t measure this way.

I went back just a few days ago as requested by the store to speak to another person, Mark who was a service manager and after making me wait since 15th nov to 28th he gave me no other explanation or reason why someone would tell me the tyres were ok.

I’m disappointed after spending this amount of money on a car to be treated this way and expected to spend even more money on new tyres.

Must be one of the last crooked dealerships (Douglas Park in general) because we’ve never had issues anywhere else. Bought a car from the Hamilton branch, low mileage and fairly new. Not long after, the front break pads failed and we had to pay to replace them. When we challenged why, having only just bought the car we had to do fairly major work, they said they sold the car to us in perfect condition and it’s not up to them to comment on our driving - basically accusing us of not being able to drive! The car is used mainly to go to the supermarket and we have always had cars for a long time without any issues. They dismissed us so we complained to BMW. After promises from DP Stirling to investigate nothing happened- another broken promise. Now 3 weeks after getting the car back from them, the back break pads are failing so it turns out not only did they sell us a faulty car, they failed to do the proper checks and identify that they needed to do the back set also. We will now be raising an executive complaint with bmw and Douglas Park. Reading through the reviews it’s a common complaint. Use Newbridge BMW who are exceptional.

Not a pleasant experience at DOUGLAS PARK BMW STIRLING,if I could give it a minus rating I would.

Stay clear of Douglas Park BMW Hamilton. Staff are clueless and extremely rude. Booked my car in for a recall due to the EGR being faulty and leaking fumes inside the car. The clueless rep who took the call, stated I wasn’t entitled to a free uplift due to my car being out of warranty, I explained it was a recall and fumes were inside the car and I would be entitled due to this been BMW fault. He became extremely arrogant and said the appointment would be on the 7th of November and they weren’t going to change it. Called BMW customer service who were shocked that someone representing BMW would give this information out to a customer.

Customer service got my car uplifted on the Saturday and dropped it off at this Douglas Park Hamilton. Was told by BMW CS my car would be a priority and the car would be ready in 72 hrs. After 5 phone called and no one calling me back I managed to speak to the same cluesless rep at Douglas park who advices me my car wasn’t a priority and they will probably have it for 7 days or more. I asked about a courtesy car and he stated no I wasn’t entitled to one and there was nothing they can do and they wouldn’t be looking over my car anytime soon. A huge complaint has been logged to BMW. Called Douglas park and told them I was coming to collect my car and go to another garage. Went to collect car and the staff within the showroom were so rude and told me to sit and wait till someone got my key. Another clueless rep returned with my key and when walking to my car he stated my driver car window had been damaged and blamed road side assistance. He stated this was on Saturday this happened. He state they have placed a sheet over the window since Saturday. No word of the window been damaged on Saturday or today when I called first thing at 9am. So basically my drivers side window is completely damaged and won’t come up. Car seat was soaking. I am utterly shocked of how bad the customer service was. That will be another complaint to BMW about this dive or a garage. Douglas Park maybe you should train staff on what customer service is. Personally I feel Douglas Park caused the damaged and was due to the dispute I’ve had with them. Handed the key and walked away.

Today, l was in BMW Park's, Bothwell Road, at no point was l offered any hospitality so waited outside as my car got serviced, when the car is almost ready, l get asked to take a seat then nothing, a chap walks in with a suit, he gets told to take a seat right next to me, and reception nearly breaking their backs to offer drinks, snacks to the fella etc, me ??? Absolutely nothing, it really depends how you are dressed the way they treat you

Disgusting company, l even thought that also when l used to work for them driving the buses, just glad after today l will never go back to BMW

Good riddance Dougie

I gave staff at Robert Park BMW Stirling a call regarding the paint code for my BMW Z4. I gave my registration number and repeated it over the phone in (Nato Phonetic order). I then gave the paint code they gave me to a paint shop to purchase a touch up. It was brought to my attention that this paint code was incorrect. I contacted Douglas Park complaining that the code they gave me was incorrect. They told me that I gave them a different registration number. The seller at the paint shop confirmed the reg details I gave them was correct and that Douglas Park had made a mistake. Douglas Park would not correct their mistake; result being that I have to buy a new touch up. I received a very poor service from Douglas Park and will not deal with them again

Bought a 2nd hand X2 for over £24,000 foolishly thinking i would get top service from a BMW dealer, supposed to be fully serviced and only done 25,000 miles, after 500 miles it needed rear brake discs and pads the workshop said they were fine with 1.5mm wear left in pads, rear tail light lets in water, DPF Particulate Sensor faulty, checked the oil filter and it had almost collapsed so clearly no oil change. air filter blocked with dirt, cabin filters covered in mold, i could have taken it back for them do repair but if they cant do it right the first time then why would i, car was cleaned well and the cleaner masked the mould smell from the cabin filters, very disappointed, this is clearly a workshop issue, but reflects badly not Just on Parks but BMW in general. the car was overpriced for the year but i expected BMW level service, i would have been better buying private for a lot less

Very disappointed at BMW’s approach to the issue I’ve raised. The engine management light appeared and after taking it to my local mechanic, I’ve been advised it’s a Particulate Matter sensor which should last at least 10 years before needing replaced(my car is 4 years old). My local mechanic has also showed me online that BMW’s in America have been recalled for this fault. I’ve asked if BMW Hamilton can take a look to confirm and been advised they can however, it’ll cost me £150 to run the diagnostic. I expected at the very least they could take a look free of charge given the sensor is needing replaced 6 years earlier than they advise.

Was a loyal customer of some years. Took my 4 series, which I had bought from them, in to Douglas Park BMW Hamilton, after it developed a parking sensor fault. Presumed it was covered by warranty. Was told warranty did not cover it because of water ingress, ( in a part that sits behind the front bumper and is exposed to water.) Should BMWs only be driven in dry conditions?? I was told I would have to pay £850 to have it repaired. (Incidentally, I got it repaired at my local independent BMW specialist for £300). Girl at service department was very unhelpful and even obstructive. I wrote two letters to the manager to complain, both were completely ignored. I complained to BMW Customer Service. Worse than useless. ( I have now discovered my 4 phone calls to BMW Customer Services cost me £65. There is no warning that it is a premium rate number)
STEER CLEAR OF DOUGLAS PARK BMW. THEY ARE ONLY INTERESTED IN SCREWING MONEY OUT OF YOU. WORST CUSTOMER SERVICE EVER

Fantastic service, Karen at service reception was very helpful and listened to our needs and concerns. She was proactive and devised a plan with workshop manger.

BEWARE !
Took my car in as received a recall letter and they absolutely ruined my car. car was returned with several scratches and the dealer made an excuse that it's sunny outside and these are surface scratches, even though these are not surface scratches but proper scratches caused at there garage. also there washing was so bad that it was still covered in washing liquid running down the windows. It clearly shows that they do not take care of your car so do not trust them. Have evidence in pictures to prove this.

Where to start. Purchased my mini countryman last August. It’s been in the garage 7 weeks in total. New steering rack, new suspension, new wheel, new gearbox.
I got a follow up email asking if I was satisfied, I replied I was not, they didn’t follow up, its all box ticking exercises for them, nothing more. They do not care about you as a customer.
I am going to get rid of my car within a year of purchase as worried what other faults will be thrown up.
Mini - don't care.
The customer service ranges from non existent to ‘don’t care you’ve bought the car live with it.’
This car was a used car and under manufacturers warranty. I should have made more of the fact that when I picked the car up it was missing a boot sill and base and also had no mats in it, just the attachments for mats. You pay £24k for your mini and they can’t be arsed to put mats in it.
The tyres went from new when purchased to bald in 5 months- 5000 miles. Mini said it was my driving style. Im a 55 year old woman who visits the shop in my car. Hahaha.
The things the guys in the workshop think they can get away with saying is astounding in this day and age. I will never ever buy again from Douglas Park - BMW, Douglas Park mini or Arnold Clark.
Every time I called in with a new fault, I was told there’s a 6 week wait to be seen, call out mini breakdown. Mini breakdown are not mini/bmw. They are random companies who send guys with flat back lorries to takeaway your car or in one case argue that the engine warning light was not a big deal and to carry on driving with it. This particular guy arrived at 5.55pm and told me he was 5 mins to clocking off, the last thing he wanted to do was tow my car to the only garage which was open 15 miles away. He did but only after I refused to take his advice of driving my car.
My car is an automatic - everytime they gave me a courtesy car which was part of my agreement it arrived sometimes 4 days late ( I live in a village and need to commute) when the courtesy / replacement arrived it was a manual. There is too much detail to write a longer review but, how any company is operating with this level of disregard for its customer in these times is astounding. Just don't go there. They are atrocious. Mini you seriously need to look into this companies contract with you.

Booked a service and MOT appointment by phone, specifically said i wanted the service in Glasgow City Centre, only to be told when I brought the car in, no your appointment is at another branch!
Woman at the desk was rude, arrogant and generally disinterested!
I now have a MOT that runs out in 2 days and an unserviced vehicle!
I will never, ever go back to this company again.

Fantastic service from the guys in parts dept.
Bought new discs for my car, Nicholas and his colleague carried them to my car.

Special mention to Nicholas and Kevin for their superb support in sourcing the parts for my other 3 series.

Absolute shambles of a company. Tried to get i8 serviced, from start to finish staff don't have a clue. Started with office staff having no clue what they are talking about, eventually booked online, this is clearly not linked to bmw and must be managed by outside agency as I didn't receive confirmation. I phoned Hamilton branch however nobody available and asked for a call back, I'm still waiting! Following day I phoned back and eventually got passed to a 3rd party who confirmed service was booked but couldn't access Hamilton diary, I got passed back to Hamilton and again nobody available, this time I did get a call back only to be told that the pick up I asked for wasn't available as this was planned weeks in advance, eventually this was resolved by the person on the phone. Later same day someone else phones to say that the pick up wasn't available! I explained I had been told it was, she then said that was fine and it would be picked up. Next day car was picked up and within the hour I was phoned telling me the cost of the service was over £1000 instead of the £415 quoted. Told me I had ordered minor service when major was due. I read over the receipt for previous service which was a major carried out at a different bmw garage. Guy agreed that it had been done as I said but effectively "computer said no" he spoke to his service manager who agreed to carry out minor service but couldn't guarantee that they could reset service light and still recommends that I get a major service despite it only being due a minor, in the end I told them just to return the car. I've checked YouTube and can actually reset the service light myself on the drive but bmw themselves can't do it. I have never dealt with such a group of incompetent individuals in my life.

I purchased the car in June 22 and recently the computer warning system gave notice that there was a drivetrain fault with oil. In one case a printed report stated too much oil?
After much deliberation, and further research, it was discovered that the car was lacking oil which came as a shock!
Thankfully, the helpful Service Manager (David Wright) who I found was very personable and friendly throughout the process, acted professionally when finding the source of the problem. Which he did!
I do hope this is the last of this niggling problem.

Douglas Park are my local BMW dealer but despite no having purchased any of my new BMW’s from them over the past 10 years they have always carried our their servicing. But there record with me is so poor I am now having to question apart from convenience why do I use them. I have a number of complaints but to avoid a long diatribe of events I will just describe 3. The short videos the service engineers sends would be useful if they were reflecting in the subsequent actions. Firstly I received a video advising all my brakes had plenty of wear left which came as a surprise as the car was there to have the rear brakes replaced due to a warning light appearing. Relief was replaced by surprise when I picked the car up and was faced with an invoice in excess of £400. On another occasion the tyre measurements recorded on the video did not reflect the measurements on the invoice. When I questioned this I was told to return an National Tyres would take the measurements are they were independent. Needless to say I now had a third set of measures none of which tied up. And thirdly last week I received a call when my car was in for a brake fluid service advising the car needed 7 litres of AdBlue and asking if I wanted them to go ahead and add this fluid. But as I had only just added 12 litres of AdBlue 3 days earlier I declined. When I picked the car up the reading showed the AdBlue was at 100%. When I queried the call I was told the computer advised of the need and it must have been the angle the tank was at!!!
I now don’t plan to use DP in the future although I do want to say I like their Service Manager and find him very personable and friendly.