Domex Omdömen 

The engineer was very good & quickly identified the issue & resolved the oroblem in 15 mins

Excellent level of service. Martin the Bora engineer was extremely polite and helpful, answering all of my questions. Also very knowledgeable about all Bora products.

My hob was repaired to as new standard and now works perfectly.

Quick and efficient service overall

Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out what was wrong by checking something none of the others had thought of. The machine would have been scrapped if it hadn't have been for him.

⭐ 1 Star – Extremely Disappointing Experience. Serious Concerns About Honesty and Integrity.

I would strongly advise anyone dealing with Domex, particularly in relation to an LG warranty claim, to be extremely cautious.

My experience with this company has left me with serious concerns about their honesty, integrity and impartiality.

During my dispute with LG, I encountered what I believe were significant inconsistencies in Domex’s reporting. In my opinion, their account of the situation appeared to change in a way that supported LG’s position rather than accurately reflecting what had taken place.

What concerns me most is that Domex receives work from manufacturers such as LG. This raises a serious question in my mind about how independent and impartial their assessments really are when there is a dispute between a customer and the manufacturer providing them with business.

I would expect an engineer’s report to be accurate, consistent and based solely on technical findings, regardless of who is paying for the work. Unfortunately, my experience has left me with very little confidence that this was the case.

My advice: Do not simply accept what Domex puts in a report. Get everything in writing, keep your own evidence and consider obtaining an independent assessment.

Based on my experience, I would never trust this company again or recommend their services. Extremely disappointing, and I believe customers deserve to know about these concerns before relying on their reports.

UPDATE TO MY PREVIOUS REVIEW:

I obtained audio recordings of telephone conversations with Domex through an official information request.

In one of these recordings, a Domex advisor clearly states that the engineer’s original report was amended by a supervisor who did not even attend my property to inspect the appliance.

This raises serious questions about the accuracy and integrity of the report, particularly given that it was used to support LG’s position in my dispute.

I have the recording as evidence, so this is not simply my word against theirs.

If Domex are genuinely concerned about putting things right, I would suggest they listen to the recorded conversation, investigate why the engineer’s report was amended by someone who never attended the property, and then get back to me with a proper explanation.

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Engineer was really professional and removed and reinstalled the fitted/stacked tumble dryer without question. Whilst other companies seem to expect the item to be disconnected and in the middle of the room! Price was excellent and the repair warranted. Thank you.

Very polite engineer who did a wonderful job on my washing machine

Got the job done efficiently

Elishah was wonderful - calm, helpful, informative and (importantly) successful in fixing my dishwasher.

Good communication before visit, phoned 30 mins prior to arrival. Really helpful, trustworthy and courteous service. 5 stars.

Booking process easy. Kept informed. Engineer arrived on time and was very helpful.

Fast response, very efficient and kind engineers.

Very pleased with this service easy and quick respond.

The communication from Domex on behalf of bora was excellent. I was informed that a spare part was on order thus a bit of a delay. Once the part was in I was offered slots to suit my schedule.
On the day Martin called to let me know he would be here in half an hour which was very much appreciated. He was polite, courteous and professional. I was impressed with the service overall.

They came the day I reported the fault! Very pleasant young man who fixed the problem. Thank you

Good, professional service as always.

Prompt and efficient repair. Needed replacement icemaker for fridge freezer. £254 for call out, part and repair.seems quite a lot to me but maybe I’m out of touch with current prices.

Most efficient, reliable and courteousbfrom first contact. A pleasure to deal with

Always use Domex for my appliance issues. They are fast, knowledgeable and reliable.
They turn up on schedule and are really great.

The engineer kept me well informed of his ETA & arrived on time
Very knowledgeable & came with the spares to repair a 15 year old appliance. Repair completed within 30 mins.
A great job & a working machine