I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can high... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... Se mer
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I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment... Se mer
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Poor customer service, poor technical knowledge. Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my client... Se mer
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Företagsinformation
Skrivet av företaget
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Kontaktuppgifter
60 Pitt St, 2000, Sydney, Australien
- 1300 694 678
- www.digitalpacific.com.au
4,2
Bra
766 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Total Failure
The recent cPanel migration has bee a total failure. I have had my customers emails failing, websites not working, databases stop working and I still have a site that has now been down for over a week. Every day I call them the promise to fix the issue and to get back to me once it has been fixed. Its still not working a week later and no replies to my emails nor does anyone call me back. I call them every day and on average I have been on hold for 2 or 3 hours before they answer my call.
TOTALLY UNACCEPTABLE !!
16 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Bruce,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience following the recent cPanel migration, and we sincerely apologise for the significant disruption this has caused to your services, including email failures, website downtime, and database issues.
We understand how frustrating and stressful this situation must be, especially given the extended downtime and the difficulty you’ve faced in receiving timely updates and support. This is not the level of service we aim to provide, and we take this feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up as a priority.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Such poor customer service
Such poor customer service! I was with Digital Pacific for 10 years and never had a problem, then suddenly my website went down after an update (which I was told would not affect my site) and I was completely unable to reach them for days on end. I tried calling, emailing, and getting a support ticket and four days later I still haven't heard a thing. In desperation I've had to change providers. I just can't believe they have gone completely MIA with no regard for their loyal customers! Definitely do not recommend!
23 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Ann-Louise,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the unexpected website downtime and the difficulty in reaching our support team.
We understand how frustrating it is to experience service disruption and delays in communication, especially after being a long-term customer. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
From 4 Hours to 7 Days – Serious Failure & No Accountabilityng and costly…
Very disappointing and costly experience.
What was meant to be a 4-hour maintenance window turned into 7+ days of website downtime and ongoing issues. Even now, the site is not functioning correctly, with missing pages and display errors.
Support has been extremely difficult to deal with — slow responses, no accountability, and no follow-through on promised call backs.
To make matters worse, I’ve repeatedly been told the website is “fine” when it clearly isn’t.
This has cost my business thousands in lost revenue, and I’m still chasing both a proper fix and compensation.
Would not recommend based on this experience.
23 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Matthew,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the significant disruption you experienced following what was expected to be a short maintenance window, and we understand how frustrating and costly extended downtime and ongoing website issues can be for your business.
We sincerely regret the impact this situation has had, particularly with missing pages, display errors, and the difficulty you encountered while trying to obtain clear updates and follow-through from support. Being advised that everything was functioning normally while issues were still present would understandably add to your frustration, and we apologize that your experience did not reflect the level of accountability and communication we aim to provide.
Your concerns are taken seriously, and we would appreciate the opportunity to review your case in detail, including the maintenance event, the handling of your support requests, and the ongoing technical issues you have reported. Please contact us at reviews@digitalpacific.com.au with your account details and any related ticket references so our team can investigate further and follow up with you directly.
Thank you again for bringing this matter to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Used to be good when it was Australia…
Used to be good when it was Australia based, but now all help desk outsourced overseas - long wait times (1hr+) for support.
20 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Marc,
Thank you for taking the time to share your thoughts with us.
I’m truly sorry to hear about the frustration you’ve experienced with our support service, especially regarding the long wait times. We completely understand how inconvenient this can be, and I sincerely apologize for any inconvenience caused.
We genuinely value your feedback, as it helps us reflect on how we can improve our support experience. I would really appreciate the opportunity to look into your situation in more detail and see how we can assist further. Please feel free to reach out to us at reviews@digitalpacific.com.au with your account details so we can follow up appropriately.
Thank you again for bringing this to our attention. Your input is very important to us, and we are committed to doing better.
Kind regards,
Cathy T.
Online Experience Specialist
Their support is appalling . Will only answer in a reasonable time if its a sales enquiry
Their support is appalling and the setup of my VPS service still is not working. They say whilst on the phone on hold to support that for quick service, use their support chat, it is even slower in reality.
Avoid these guys
19 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Simon,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the difficulties you’ve faced with our support team and the issues with your VPS setup. We understand how frustrating it must be to wait for assistance and to encounter delays in getting your service working properly. This is not the standard of service we strive to provide, and your concerns are taken very seriously.
We would greatly appreciate the opportunity to review your situation in detail and work with you to resolve it. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up as quickly as possible.
Thank you again for your feedback. It helps us improve and better support our customers.
Kind regards,
Cathy T.
Online Experience Specialist
62+ hours and counting of downtime...
62+ Hours since the server upgrade that will have "minimal impact" on our services was "completed". No emails, no websites, minimal support since. There are about 2 people at Digital Pacific that know what they're doing and they don't have the access they need to fix all the problems.
I have several unanswered support tickets, I've lost about 24 hours in total so far working on this, much of that sitting on hold trying to get through to tech support.
Avoid their "Quick chat" at all costs. I had a chat opened yesterday for 3 hours. A very detailed description sitting in that chat. I stepped away from my screen for 10min and during that time someone from Digital Pacific entered the chat, asked if I was there, gave me 60 seconds to respond and closed the chat... all they had to do way read my previous message and start working through the issue.
Digital Pacific is owned by Newfold Digital now, the CEO Sharon Rowlands who is steering this ship, clearly is trying to destroy the brand for some reason. Whatever costs they are trying to save, they will lose ten-fold in customers who leave.
I would avoid Digital Pacific and any company owned by Newfold at all costs.
19 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Ant,
Thank you for taking the time to share your feedback.
We sincerely apologize for the prolonged downtime following the recent server upgrade and for the challenges you’ve experienced with emails, websites, and accessing support. We understand the impact this has had on your work and how frustrating it must be to encounter delays and unresolved tickets.
This is not the standard of service we aim to deliver, and we take your feedback very seriously.
We would like the opportunity to review your case in detail and provide the assistance you need. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up as a priority.
Thank you for bringing this matter to our attention. Your feedback is vital in helping us improve our services and support.
Kind regards,
Cathy T.
Online Experience Specialist
Scammers
Company is not Australian owned nor operated.
Now owned or controlled by scammers. We set up a new email address for new staff member. 72 hours later he was scammed, scammers knew my name, his name, his phone number and my phone number. The ONLY place that had those details was Digital Pacific Tech Support
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Ron,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the situation you described regarding your email setup and the subsequent security concerns. We understand how alarming and frustrating this must be, especially when it involves sensitive information for you and your staff.
This is not the level of service or security we aim to provide, and we take your concerns very seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback is important in helping us improve our services and security practices.
Kind regards,
Cathy T.
Online Experience Specialist
Site still down. Very unhappy!!!
Site down 5 days now! I agree with Cat's review..
Before Easter is a busy time for sales and your tech support just does not cut it. Phone support just sends you to the online chat and after spending an initial 2 hours in a queue 2 days ago, it's useless! Open for phone support at 6am but site says 7am and still no human taking the call. Losing orders, people buying elsewhere, loss in sales and frustration after a decade of hosting with you.
Maybe it's time to look elsewhere? I wanted an Aussie company, which I am told you no longer are. Tech support used to be great, but it seems you have forgotten the small busiinesses who rely on you.
19 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Sharon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the extended website downtime and the difficulties reaching our support team, especially during such a critical sales period. We understand how frustrating this must be after many years of hosting with us, and the impact it has on your business and customers.
This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
I AM LEAVEING
They announced maintenance at 15:00 Perth time
All my customers are Perth based
And they also go and do it on a Monday
Now I have a website that is old content and I have been on hold for 45, 60 and now over 108 mins (current call at 108mins is still not answered
This company is terrible and I agree with all other reviews. Used to be great great customer support that was very rarely required
I will be leaving
No chats are ever answered
FYI call is up to 2hrs now and not answered
No A records in the CPanels
It is an absolute disaster
I have logged 3 tickets and 1 has been answered saying everything is OK
IT is NOT OK the website that is live is a 4 year old website
Not sure how you got this so wrong
18 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Steve,
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about the disruption you experienced following the scheduled maintenance and the significant impact this has had on your business and your customers.
We understand how critical timing and communication are, particularly when your clients rely on your websites being current and accessible. Experiencing outdated website content, missing DNS records, and extended wait times while attempting to reach support is understandably frustrating, and we sincerely apologize that your experience has fallen short of expectations.
We also regret the difficulty you encountered contacting our support teams and the lack of timely updates after logging multiple tickets. Situations involving service interruptions should be handled with urgency and clear communication, and we acknowledge your concern that this did not occur in your case.
We would appreciate the opportunity to review what happened during the maintenance process, including the DNS and hosting configuration issues you described, so the matter can be properly investigated. Please contact us at reviews@digitalpacific.com.au with your account details and any related ticket numbers so our team can escalate this for immediate review and follow up with you directly.
Thank you for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
From Trusted Partner to Liability – Avoid at All Costs
After more than 15 years as a reseller client, I can confidently say the service from Digital Pacific has deteriorated to an unacceptable level.
Support is effectively non-existent. Phone wait times regularly exceed 3 hours, and support tickets go unanswered for days. This is not just inconvenient—it has had a direct and damaging impact on my business and my clients, eroding trust and credibility that has taken years to build.
The recent server migration on 16 March 2026 was the final straw. Multiple websites were broken, hosting accounts went missing, and client emails were lost. These are not minor issues—these are critical failures that no hosting provider should allow to happen, let alone handle so poorly afterward.
What is most concerning is not just the issues themselves, but the lack of communication, accountability, and urgency in resolving them.
I can no longer justify keeping my business with a provider that puts my clients at risk. I will be moving all services elsewhere and strongly recommend others consider doing the same before experiencing similar disruptions.
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello John,
Thank you for taking the time to share your detailed feedback and for your long-standing partnership with us over the past 15 years. We are genuinely sorry to hear that your recent experiences have led to such significant frustration and concern, particularly given the trust you have placed in us as a reseller supporting your own clients.
We fully understand how critical reliable hosting, timely support, and clear communication are to your business operations. The extended wait times, delayed responses, and the impact caused by the recent server migration — including disrupted websites, missing hosting accounts, and email issues — are matters we take very seriously. We sincerely regret the disruption this has caused to both you and your clients, as well as the strain it has placed on the relationships you have worked hard to build.
We also acknowledge your concerns regarding communication, accountability, and the speed of resolution following these events. This is not the level of service we aim to provide, and your feedback highlights areas where improvement is clearly required.
We would value the opportunity to review your case in detail and ensure your concerns are properly investigated. Please contact us at reviews@digitalpacific.com.au with your account details and any related ticket references so our team can escalate the matter and follow up with you directly.
Thank you again for sharing your experience and for your many years as a customer.
Kind regards,
Bern O.
Online Experience Specialist
AVOID AT ALL COSTS
AVOID - DO NOT purchase hosting at Digital Pacific.
I am a hosting reseller. With the recent upgrades all my sites went down for 24 hours. Since then, one client has lost ALL their emails - this is a business that relies on emails for daily sales! Other client websites never came back up. Waiting 48 hours and still no response.
This is unacceptable. No warning for potential disruption. Can't get hold of tech support - waiting 3 hours on phone only to be disconnected. Chat never responds.
I'm moving all my business elsewhere.
And don't bother telling me that you want to 'investigate this further' - I have numerous tickets which have been left unanswered for over 48 hours. Websites down. Emails down. What am I supposed to say to my clients???
---- REPLY TO DIGITAL PACIFIC: ----
How about you reply to me right now in the chat where I have been waiting 8+ hours???
16 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Nat,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration you’ve encountered with our service and support. We understand how disappointing it can feel when assistance does not meet your expectations, and we sincerely regret that this has been your impression of us.
Please know that we take concerns about service quality seriously. Our support team is here to help, and it’s certainly not our intention to leave you feeling unsupported or unheard.
We would appreciate the opportunity to review your situation in more detail and better understand what occurred. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate thoroughly and work toward a resolution.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
8-Year Customer Left Stranded – No Support, No Accountability
I am extremely disappointed with my recent experience with Digital Pacific.
Their so-called “minimal disruption” server migration has caused significant disruption to my business. My website has been frequently down, I am unable to log in, and I cannot even access my orders — which is completely unacceptable.
What’s even more frustrating is the complete lack of support:
Phone calls go unanswered
Live chat is unresponsive
Support tickets are ignored
I have raised a ticket and received no response whatsoever. The customer support appears to be outsourced and, unfortunately, has been completely ineffective in resolving urgent issues.
I have been a customer for over 8 years, but this experience has been incredibly disappointing. The current level of service is nowhere near acceptable for a hosting provider.
Unless this is resolved immediately, I will have no choice but to move to another provider.
AVOID DIGITAL PACIFIC AT ALL COSTS
18 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Daizy,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the disruption caused by the server migration and the difficulty accessing your website, account, and orders.
We understand how frustrating this must be, especially given the impact on your business and the lack of timely support. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist in resolving this as soon as possible. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away, amateur at best!
Possibly the worst fall from grace I have ever experienced. Used to have 24hr phone support here in Australia, super helpful, now you wait hours just to use their rubbish chat system, cant even keep an overseas call centre beyond 9 - 5. The service is appalling and they transferred all my clients over to a new server (last year many of there server were down for days!!) because they cram so many users on the one server. All my sites were broken, SPF and DKIM all corrupt and they still sant fix it!!! over 20hrs of work trying to fix problems they created. They have no idea what they are doing.
15 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Brad,
Thank you for sharing your feedback.
We sincerely apologise for your experience, particularly the service disruptions, server migration issues, and the difficulty in receiving timely support.
We understand how disruptive this has been for you and your clients, especially with the technical issues encountered. This does not reflect the standard of service we strive to deliver, and your concerns are being taken seriously.
We would appreciate the opportunity to investigate this further and assist in resolving any outstanding issues. Please contact us at reviews@digitalpacific.com.au with your account details so we can follow up accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Constant Issues
Their minimal disruption server migration has taken our sites offline for a full day, and even nearly a week on there are intermittent issues which is wreaking havoc for our business. The customer support is outsourced and totally useless. No useful responses to multiple tickets and still no resolution.
We are moving all our sites elsewhere
AVOID AT ALL COSTS
16 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Matt,
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the disruption caused following the recent server migration and the impact this has had on your websites and business operations.
We understand how critical uptime and stability are, especially when managing multiple sites, and we sincerely regret the inconvenience caused by the extended downtime and the intermittent issues you’ve continued to experience. We also apologize that the support you received did not provide the clarity or resolution you were expecting during this time.
Feedback like yours is taken seriously, particularly regarding communication and the effectiveness of support responses during service-impacting events. This is not the level of experience we aim to deliver, and we appreciate you bringing these concerns to our attention.
We would welcome the opportunity to review your case in detail and investigate the issues encountered during and after the migration. Please contact us at reviews@digitalpacific.com.au with your account details and any related ticket references so our team can look into this further and follow up with you directly.
Thank you again for sharing your experience.
Kind regards,
Bern O.
Online Experience Specialist
If you value your business, avoid this host
26 hours and counting of no emails, no website, no support, no responses. Their Quick Chat feature is left unanswered for hours, their phone support takes 1-2 hours to get someone to help who then can't help at all. Tickets are left unanswered for hours or days. The best you'll get is a cut and paste response to a complaint, but no followup and no accountability. Do NOT trust your business to this host - the only reason they have a higher rating than 1 is because previous owners ran the company well. Current owners are actively driving this business into the ground.
Update - 32 hours and still no results, no response, no accountability. It would seem that they no longer posses the skills and expertise to support their services - stay away from this company.
Update #2 - 40 hours and still no results. No answer on their phones, no responses to tickets, no responses on Quick Chat - if you're a customer already, move your services - this company is clearly going under fast.
They will give the standard cut and paste response to this review, asking to be contacted... then when you contact them they don't even respond to it.
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the extended downtime, lack of response, and difficulty reaching support across multiple channels.
We understand how frustrating this must be, especially when your business is impacted and timely assistance is critical. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Beware. Server migrations will break your websites.
Used to be a great host. I am a reseller responsible for many other businesses.
So many of my sites are broken right now due to breaking changes overnight. What is supposed to be a server migration has broken a whole host of sites.
I've had nothing from the support team. Still waiting on updates. It's been almost 24 hours down.
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Eli,
Thank you for sharing your feedback. We’re genuinely sorry to hear about the disruption caused by the recent server migration and the impact it has had on your websites and the businesses you support as a reseller.
We understand how critical uptime and stability are, especially when you are responsible for multiple client sites. Experiencing unexpected breaking changes and extended downtime, along with a lack of timely updates, is understandably frustrating and not the level of service we aim to provide.
Please be assured that concerns relating to migration-related issues and communication delays are taken seriously. We would like the opportunity to investigate what occurred, review the status of the affected services, and ensure the appropriate teams follow up with you directly.
Kindly contact us at reviews@digitalpacific.com.au with your account details and any related case references so we can locate your records and conduct a thorough review.
Thank you again for bringing this matter to our attention. Your feedback helps us improve both our processes and communication moving forward.
Kind regards,
Bern O.
Online Experience Specialist
Digital Pacific have been fantastic
Digital Pacific have been fantastic. Every issue I raised was handled promptly and clearly, and their support team followed through until everything was resolved. Excellent service.
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Maree,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Gone downhill a lot
I used to recommend them for reliability and prompt and skilled service. Not anymore. Lately there seems to be a new company philosophy. They make unannounced braking changes to the hosting environment. They disable features, including important security features, without warning. To the point that currently not even standard software like Wordpress can run flawlessly in their environment due to a flawed networking setup.
17 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Konstantin,
Thank you for taking the time to share your feedback.
We are sorry to hear about the recent issues you’ve experienced with our hosting environment, including unannounced changes and disabled features that have impacted your workflow.
We understand how frustrating this can be, and this is not the level of service we aim to provide. We take your feedback seriously and would like the opportunity to review your situation in more detail.
Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Disaster - my website down twice in 8 days.
only 1 week after my website was down for 6 hours in the busiest pic hours because Digital Pacific migration, they update and my website was down again.
Was very good platform for 15 years, but now disaster.
I will not recommend this platform.
15 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Olga,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the recent downtime following the Digital Pacific migration, especially after your website had already been unavailable during such an important time.
We understand how frustrating it is to experience repeated disruptions, particularly when you have trusted the platform for many years. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Posted a support ticket for an urgent…
Posted a support ticket for an urgent problem and for over two days no one got back to me. Waiting online in the chat and online on the phone and no response! Does anyone even work there anymore?
12 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Amanda,
Thank you for sharing your feedback.
We’re sorry to hear about the delay you experienced after submitting a support ticket for an urgent issue. We understand how frustrating it can be when you are seeking timely assistance and are unable to reach our support teams through chat or phone.
Providing prompt and reliable support is important to us, and we regret that your experience did not meet those expectations.
We would appreciate the opportunity to review your case and assist in getting this matter addressed. Please reach out to reviews@digitalpacific.com.au with your account details and the related ticket number so our team can investigate the delay and follow up with you directly.
Thank you for bringing this to our attention.
Bern O.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.