I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can high... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... Se mer
Företaget har svarat
I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment... Se mer
Företaget har svarat
Poor customer service, poor technical knowledge. Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my client... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Kontaktuppgifter
60 Pitt St, 2000, Sydney, Australien
- 1300 694 678
- www.digitalpacific.com.au
4,2
Bra
765 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
unreliable, unresponsive and unhelpful
I was a client for nearly 10 years but recently migrated away to an alternative. This review is a cautionary tale.
Originally regarded as one of the best providers at the time, after a series of overseas acquisitions (hostopia/newfold who also own other australian based providers so be careful!) they have aggressively striped back the operations of the business to such an extent that the services they offer are extremely brittle and paper-thin. Interaction with technical support is always a frustrating experience, long delays and often almost always poor outcomes initially that requires multiple rounds to get a correct resolution.
The breaking point for me was a 19 hour outage. Based on limited technical evidence I was able to gather I am quite certain the issue caused by poor management of their networking equipment and amplified by extremely poor support engagement. 17 hours of the 19 hour outage i was unable to contact anyone inspite spending the entire night trying to. The exact nature of the issue remains unclear because of their lack of transparency and candour even a month after the incident. I provided them detailed analysis , logs of networking traffic etc and their post-moterm engagement has been as appalling as the incident itself.
If you manage critical infrastructure, expect responsive techncial support and you need a provider who actually strives for and honours the SLA's they publish on their website then you need to keep well away from digital pacific.
18 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Andrew,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience a prolonged outage, and difficulty receiving the support you expected.
We truly value your loyalty over the past 10+ years and appreciate the trust you have placed in us throughout that time. We regret that this recent experience has left you feeling disappointed.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@digitalpacific.com.au, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
TERRIBLE TERRIBLE
TERRIBLE TERRIBLE
3 DAYS OUR DEDICATED SERVWR IS DOWN AND NO SUPPORT AVAILABLE
8 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your dedicated server being down for several days and the difficulty in accessing support during this time.
We understand how frustrating and disruptive it is when a critical service remains unavailable for an extended period, especially when timely support is needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
OUTAGE
A whole day outage? Status says you resolved it where did you resolved. You've put a whole days operation down
18 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the service outage and the confusion around the status update.
We understand how frustrating it is when a prolonged outage disrupts your operations, especially when there appears to be a mismatch between the reported status and the service experience. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
good experience was very quick in…
good experience was very quick in responding
10 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Lars,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Ruzzel has been so helpful with my DNS…
Ruzzel has been so helpful with my DNS problems! Thanks Ruzzel
5 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Ruzzel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Long time customer that has had enough…
Long time customer that has had enough of beyond poor support when there has been support request raised. Will not provide updates on actions taken and will skirt around keeping customers in the loop by only providing generic scripted responses. I also have serious doubts that their support teams have the necessary skill set to provide timely support which is advertised as 24/7. I've put up with price rise after price rise with no added value from my experience. I will be taking my business elsewhere
2 maj 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Matt,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly regarding the lack of clear updates, the quality of support provided, and your concerns about the value of our services over time.
We understand how frustrating it is to feel that your concerns are not being properly addressed and that communication has not met your expectations. We also acknowledge your concerns about response quality and support availability. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
15 Years of Loyalty, Destroyed in a month: Data Loss, Silence, and Zero Accountability
TL;DR: 15 years as a customer. They destroyed a client’s website, misled me for 23 days, blocked my support access mid-incident, and refused accountability. ACCC complaint ready. QCAT claim coming.
If you’re considering Digital Pacific, understand the risk. If something breaks, there’s a real chance no one answers calls or tickets, your incident gets marked low priority, and any eventual response may be incorrect. Your site could stay down for weeks. If you escalate, your support access may be removed while issues remain open. When you push for accountability, it may be dismissed as routine maintenance and your losses treated as your problem.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
I was with Digital Pacific for 15 years and referred over a dozen clients. This is what that meant:
In early March 2026, I found my shared hosting was running on infrastructure that reached end of life in 2020, with no security patches for years. I raised it expecting a routine upgrade. Support told me modern Node.js could not run on shared hosting and pushed me toward higher cost plans. That was false. Their own staff later confirmed they already run modern shared hosting capable of current software, and acknowledged the conflicting info in writing.
In the same ticket, I was told migration to modern shared hosting would cost $99. Also false. It was later confirmed migrations under their upgrade program were free. That was not disclosed when the fee was raised.
Digital Pacific then promised in writing both my accounts would be migrated at no cost and I’d receive advance notice before either move.
What happened: a stable client site was migrated with no formal notice. The only mention was a side note buried in a reply on a thread I could no longer respond to. The migration failed. The database was destroyed. The site went down. Digital Pacific did not tell me the migration occurred, failed, or that the database was gone. I found out when my client reported the outage nearly a week later.
Support then collapsed.
I raised a Critical ticket. No action for 35 hours. The first reply was boilerplate. No timeline, no cause, no acknowledgment of deadlines I’d set. Just “we’re working on it” from a provider that had already contradicted itself.
The day I learned the site was down, I called and was put on hold for 1 hour 13 minutes before disconnecting. I simultaneously opened a Chat in their website that ran 3 hours 15 minutes without any response before auto closing for “no response detected,” framing their silence as my failure.
On a CRITICAL issue...
I sent formal notice: restore the database by a set deadline or I’d be forced to perform emergency rebuild work and bill them. Deadline passed. No response. No restore attempt. No contact.
Every ticket in this period had at least a 24 hour delay before any reply. Some as long as a week. Critical issues, data loss, formal escalations... same result.
When replies did arrive, they were dismissive, inconsistent, or wrong. One staff member saw the temporary landing page I built because the real site was gone, confirmed it loaded, and considere the issue resolved. They did not check the database or actual functionality. They treated a placeholder, created due to their failure, as proof everything was fine. That pattern repeated. Poor assumptions, incorrect responses, and even when I replied immediately, I waited another 24 hours or more.
When I requested a refund, they redirected the ticket to an unrelated thread and marked it answered. No mention of a refund. No acknowledgment at all.
At no point did Digital Pacific accept responsibility. Not for false statements, the failed migration, the destroyed database, weeks of non response, removal of support access, or the unauthorized change to my account email while I had no access and active complaints open.
They repeatedly claimed in writing the database was restored while the site showed a database connection error for 14 days after the first claim. Actual restoration occurred on 4 April 2026... 23 days after the failure.
I have an ACCC complaint prepared and am pursuing recovery via QCAT. I’ve retained full ticket history, all correspondence, invoices, and written admissions.
15 years. Over a dozen referrals. This is the outcome.
18 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Jamie,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly regarding the migration issues, data loss, and delays in support.
We understand how frustrating and concerning this must have been, especially given your long-standing relationship with us. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your case in detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Always been a great business to deal…
Always been a great business to deal with, fast and efficient.
11 april 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Steve,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Deleted my business and Customers.
After their upgrade they deleted my main reseller account, destroyed my customer sites within my reseller account and then nothing.. several escalations, tickets, chat bots and never answering calls. Obscene solutions provided in tickets with massive delays. In progress migrating off the platform. Very disappointing and a direct breach of their own SLA. VCAT Here I come, Destroyed a once very established online presence for my business and crushed brand and customers within. I cant believe I'm leaving a review in the hope of some communication from this once good provider. Out of pocket transferring multiple customers to retain business. Woeful.
26 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Derryn,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, particularly the impact on your reseller account, customer sites, and business operations. We understand how distressing and frustrating this situation must be, especially given the delays and lack of communication you’ve encountered. This is not the level of service we strive to provide, and we take your concerns seriously.
We would appreciate the opportunity to review your case in detail and assist where possible. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up promptly.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialists
Not only did you NOT RESOLVE MY EMAIL…
Not only did you NOT RESOLVE MY EMAIL ISSUE AFTER 2 MONTHS (this was caused by YOU changing servers) but then you IGNORED my secure message to CLOSE MY ACCOUNT, and proceeded to TAKE MY MONEY from my VISA card, even though there was a STOP ORDER on the payment at SUNCORP bank.
When I rang customer service and asked to escalate the complaint to a supervisor, I was told there was no one available.
31 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Anne,
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share your concerns. We understand how frustrating it must be to encounter unresolved email issues, delays in processing your request to close the account, and unexpected charges despite your instructions to stop the payment.
This is certainly not the level of service we aim to provide. We take your concerns seriously, especially regarding the billing, account closure request, and your overall experience with our support team.
We would like the opportunity to review this matter thoroughly and work towards a proper resolution. Kindly reach out to us at reviews@digitalpacific.com.au
with your account details and any relevant information so we can investigate this further, including the charges made to your Visa card.
Your feedback is very important to us, and we are committed to improving both our processes and customer experience. We hope to have the chance to resolve this matter for you as soon as possible.
Regards,
Cathy T.
Online Experience Specialist
Don’t bother
I have been with them for 15 years-they dod an upgrade and now my website doesn’t even load. 2 support tickets later - no communication whatsoever. Pretty disappointing!
29 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Dee,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and disappointment you have experienced following the recent upgrade, particularly after being a customer with us for 15 years.
We understand how concerning it is when your website becomes inaccessible, especially after a system change, and even more so when support tickets have been submitted without receiving updates. The lack of communication you described is certainly not the experience we aim to provide, and we appreciate you bringing this to our attention.
Service continuity and clear follow-through are especially important during upgrades, and we regret that this has not been reflected in your recent experience. Your feedback regarding the unresolved tickets and absence of communication will be escalated to the appropriate teams for immediate review.
We would like the opportunity to investigate your case and help restore your website as quickly as possible. Kindly send your account details along with your ticket number(s) and domain name to reviews@digitalpacific.com.au, and we will coordinate an internal review to ensure your concern receives prompt attention.
Thank you again for your long-standing support and for sharing your experience with us. We hope to have the opportunity to assist you toward a resolution.
Kind regards,
Bern O.
Online Experience Specialist
Service & Support? ZERO.
Since changing hands to foreign owners.. This company has not only broken our entire hosting and workflow, their support is NON-EXISTENT. I have now called several times, waited over 30 mins on hold and had the calls just magically disconnect every time. The online chat says "You will need to wait a minute for service" that 30 mins later turns into "Your wait time is now 10 minutes" then every 10 minutes repeats with "Your wait is 10 minutes".
When you do reach a rep (I've had to make several calls) they literally prompt some AI agent or a sorely flogged out experienced person who is literally helping every inexperienced rep who answers the phone.
I did remove my previous 1 star review but again.. issues persist. there is no solutions and promises that were made simply aren't happening.
Please avoid Digital Paciifc.
Oh and before you" copy/pastes the same review reply message they have for everyone else, please don't bother. Your company is completely cooked since digital pacific sold offshore.
1 april 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Dave,
Thank you for taking the time to share your feedback.
We sincerely apologize for the ongoing issues and the difficulty you’ve experienced reaching our support team. We understand how frustrating this must be, and this is not the level of service we aim to provide.
We would appreciate the opportunity to review your case further. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate and assist you.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Technological Issues of Today
Simple and complex problems always persist, however the support team at DP promptly resolves these matters, regardless in these awkward times its great to have reliable support when needed.
21 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I have asked a number of times to…
I have asked a number of times to review my account and websites. Yet almost two month later still no information based on a phone conversation. I gave a ticket about this and asked for a manager or senior supervisor to contact me yet still nothing.
8 februari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Gavin,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the lack of follow-up you have experienced despite your repeated requests for an account and website review.
We understand how frustrating it must be to wait nearly two months without receiving an update, especially after requesting escalation and asking to be contacted by a manager or senior supervisor. This is certainly not the level of responsiveness or communication we aim to provide, and we appreciate you bringing this matter to our attention.
Timely follow-through and clear communication are essential, particularly when a customer has requested escalation. We regret that this expectation has not been met in your case, and your feedback will be raised with the appropriate teams for immediate review.
We would like the opportunity to properly investigate your concerns and ensure your request receives the attention it requires. Kindly send your account details along with your ticket number(s) to reviews@digitalpacific.com.au, and we will coordinate an internal review and arrange the appropriate follow-up as soon as possible.
Thank you again for your patience and for highlighting this experience. We remain committed to improving our service and hope to assist you toward a resolution.
Kind regards,
Bern O.
Online Experience Specialist
Terrible support
Have been with Digital Pacific for over 13 years. DP used to be awesome. Really good support, based in Australia. They were more expensive, but it was worth it. Now, they are still more expensive, but support is horrible. Now you wait over an hour to speak to someone in the Philippines who doesn't even understand the technical issue I need help with.
26 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Heide,
Thank you for sharing your feedback with us.
We sincerely apologize for the difficulties you’ve experienced with our support. We understand that timely and knowledgeable assistance is critical, and it is disappointing to hear that your recent experience fell short of the standard you expect, especially after being a valued customer for over 13 years.
We take your concerns seriously and would like the opportunity to investigate your situation further. Please contact us at reviews@digitalpacific.com.au with your account details so we can review your case and provide appropriate support.
Your feedback is invaluable in helping us improve our services and ensure that our customers receive the level of support they deserve.
Kind regards,
Cathy T.
Online Experience Specialist
Digital Pacific used to be a good…
Digital Pacific used to be a good service. Not anymore. I have been trying to update my website and I can't get in. I contacted tech support and have been on hold for 2 hours now. I will now have to look at other companies in Oz.
25 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Rajakamush,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience accessing your website and the long wait time you encountered when contacting our support team.
We understand how frustrating it can be when you’re unable to access your site, especially when you need to make updates, and having to wait for assistance only adds to that frustration. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Very poor support
Following a recent infrastructure migration by Digital Pacific, we have experienced multiple issues affecting services and account functionality. Since the migration, we have raised several support requests and currently have five unresolved tickets.
Response times have been slow, with tickets sitting in “Awaiting INC” for extended periods, and follow-up has been difficult. Attempts to contact support by phone have also involved lengthy hold times (over an hour in most cases).
The main concern is not any single issue, but the combination of:
• multiple post-migration problems
• five open unresolved tickets
• delayed or limited communication
• difficulty contacting support
When migrations for business services occur, timely communication and responsive support are critical. At the moment, it has been challenging to obtain updates or resolution.
Hoping to see improvements in responsiveness and follow-through.
The oldest ticket was opened 16th February, over 5 weeks ago!
16 februari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Robert,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the difficulties you have experienced following the recent infrastructure migration and for the frustration caused by the unresolved tickets and delays in communication.
We understand how disruptive post-migration issues can be, particularly when they affect business services and day-to-day operations. The combination of multiple ongoing concerns, extended ticket resolution times, and challenges reaching our support team is certainly not the experience we aim to provide, and we appreciate you clearly outlining the impact this has had.
Timely updates, clear communication, and responsive follow-through are critical during infrastructure changes, and we regret that this has not been reflected in your recent support interactions. Your feedback regarding the prolonged “Awaiting INC” status, extended hold times, and the length of time your oldest ticket has remained open will be raised with the appropriate teams for immediate review.
We would like the opportunity to investigate your open cases collectively and help drive them toward resolution. Kindly send your account details along with the relevant ticket numbers to reviews@digitalpacific.com.au, and we will coordinate an internal review to ensure your concerns receive the attention they require.
We truly appreciate you bringing this matter to our attention. Feedback such as yours helps us identify gaps in both communication and service delivery so we can continue improving our processes moving forward.
Kind regards,
Bern O.
Online Experience Specialist
Digital Pacific have totally lost the plot - 15 year loyal customer - deplorable lack of support for faults they caused
EDITED TO ADD
Don't be fooled by the copy and paste answer on my post from DP that is the same on EVERY post here.
I DID go complain to your reviews@ address as well as billing@ and support@, that was on 20 March and STILL no resolution. I can't even easily move my files due to all the timeouts. Utterly and totally disgraceful.
I have been a loyal customer for over 15 years, currently with 20 sites hosted.
I have put up with their fall in service since moving seemingly everything offshore as I still could manage the features I wanted to manage.
They have completely lost the plot. I have been working for 2 weeks now trying to get them to do anything. I can understand that sometimes faults occur, but to not have them fixed after weeks on end, and these aren't small faults! They are massive faults affecting my sites, many are broken and if I had access to their server config I could fix this myself.
I have now signed up with a new host, problem is, I can't backup sites to transfer them and even if I try a file by file download, I get time outs. I'm effectively stuffed. I am now waiting for the 5th day in a row to see if anyone will come on chat. They aren't answering tickets and they actually deleted 7 tickets!
My next move will have to be legal action I guess. Its insane!
24 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your recent experience, especially given your long-standing relationship with us over the past 15 years. We sincerely apologize for the significant disruption caused, including the ongoing issues with your websites, difficulty in backing up your data, and the delays in receiving support.
We understand how frustrating and stressful this situation must be, particularly when it is impacting multiple sites and your ability to transfer services. This is not the level of service we aim to provide, and we take this feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and assist you in resolving these issues as quickly as possible, including helping with access, backups, and any remaining faults. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can prioritise your case and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve, and we are committed to making this right.
Kind regards,
Cathy T.
Online Experience Specialist
just overall poor customer service and service in general
just overall poor service. They break your site with modsecurity settings and you can't contact them because they don't answer and their security blocks you from actually submitting a ticket.
24 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Daniel,
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and understand how frustrating it must have been to encounter website issues while also having difficulty reaching support.
We recognize how critical website availability is, and we regret that the security configuration negatively impacted your site’s functionality. We also acknowledge your concerns regarding accessibility to support channels, particularly when security measures prevented you from successfully submitting a support ticket. This is not the experience we aim to provide.
Your feedback is important to us, as both platform stability and accessible support are essential parts of our service. We would appreciate the opportunity to review your account, investigate the ModSecurity triggers involved, and ensure the appropriate teams assess both the technical issue and the support experience you encountered.
Please contact us at reviews@digitalpacific.com.au with your account details and any related case references so our team can investigate further and follow up with you directly.
Thank you for bringing this matter to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Total Failure
The recent cPanel migration has bee a total failure. I have had my customers emails failing, websites not working, databases stop working and I still have a site that has now been down for over a week. Every day I call them the promise to fix the issue and to get back to me once it has been fixed. Its still not working a week later and no replies to my emails nor does anyone call me back. I call them every day and on average I have been on hold for 2 or 3 hours before they answer my call.
TOTALLY UNACCEPTABLE !!
16 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Bruce,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience following the recent cPanel migration, and we sincerely apologise for the significant disruption this has caused to your services, including email failures, website downtime, and database issues.
We understand how frustrating and stressful this situation must be, especially given the extended downtime and the difficulty you’ve faced in receiving timely updates and support. This is not the level of service we aim to provide, and we take this feedback very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up as a priority.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.