Sorayda and the team at DP made our hosting transfer from a Dedicated server to VP Server very easy. The team were responsive and assisted throughout the migration. Thank you. Caramel Creative
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor customer service, poor technical knowledge. Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my client... Se mer
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Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... Se mer
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I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can high... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Kontaktuppgifter
60 Pitt St, 2000, Sydney, Australien
- 1300 694 678
- www.digitalpacific.com.au
4,2
Bra
767 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Posted a support ticket for an urgent…
Posted a support ticket for an urgent problem and for over two days no one got back to me. Waiting online in the chat and online on the phone and no response! Does anyone even work there anymore?
12 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Amanda,
Thank you for sharing your feedback.
We’re sorry to hear about the delay you experienced after submitting a support ticket for an urgent issue. We understand how frustrating it can be when you are seeking timely assistance and are unable to reach our support teams through chat or phone.
Providing prompt and reliable support is important to us, and we regret that your experience did not meet those expectations.
We would appreciate the opportunity to review your case and assist in getting this matter addressed. Please reach out to reviews@digitalpacific.com.au with your account details and the related ticket number so our team can investigate the delay and follow up with you directly.
Thank you for bringing this to our attention.
Bern O.
Online Experience Specialist
Spam Problem Fixed
I had no idea what had caused a spam problem, and certainly no idea how to fix it. But Tech team solved it in very short time.
9 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Richard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
thanks Team doing great
13 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Never renewing again
As a long term customer of 15 years, Digital Pacific has really gone downhill in the last few years. Previously there used to be highly knowledgeable local Australian staff doing level 2/3 support to assist you at any time. Now the staff have relatively no idea, and don't understand the issues you are presenting.
What's worse is this week they migrated their accounts on many of their servers to new location/provider, and caused untold issues for my business for 24 hours.
While the communication said it was a simple move and inferred that nothing else would change other than the url to access your site settings.
While I'm super technical, even these were tough to solve:
1) Root folder names changed, so all internal application file references broke when the website came back up
2) The file with all the rules to handle website traffic (htaccess) created internal server issues due the new webserver software
3) The handling of a new PHP version created new ways to pass variables with "REDIRECT_" prefixes, meaning multiple scripts had to be updated
4) Subdomains were incorrectly converted, meaning my traffic was not flowing correctly until the domains were deleted and recreated in cPanel.
5) The timezone for PHP on the new server is set to Chicago time! You have to manually find how to override it yourself.
*** More issues found - added on 19 March 2026 ***
6) Updated MySQL to 8+ broke existing SQL queries
7) All batch jobs were disabled by changing the crontab to run via /bin/false, which ensure batch jobs don't run. Edit crontab via shell to reset.
This has all been documented and sent to the support team. No response other than on acknowledgement to issue #1, 12 hours later (and almost 24 hours after the transfer) which was that "we have checked with our senior system administrator team and understood that the home directory change has been implemented to improve resource management. We have implemented it recently during the scheduled maintenance window .... It also helps minimize resource-related issues and improves overall server stability for all users."
Pity they didn't tell us, or at least help us understand how to find or resolve the issue.
You'd better be very technical and work out how to solve all your issues yourself.
But hang on, why isn't this why you pay a hosting provider in the first place - to do all this for you rather than self manage at AWS?
I'm never renewing again, even if they do come back and offer to help after posting this review. But maybe that's the only way to get a decent response.
12 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Scott,
Thank you for taking the time to share your feedback and for being a valued customer of Digital Pacific for the past 15 years.
We are truly sorry to hear about the challenges you experienced during the recent server migration and the issues that arose with your website. We completely understand how disruptive these problems were to your business, and we sincerely apologize that our support team’s responses did not meet the high standard you rightly expect.
We appreciate the detailed explanation you provided regarding the technical issues, including changes to root folders, PHP handling, subdomains, and server timezone settings. Your feedback highlights important areas where we must improve our communication, guidance, and overall service.
We would greatly appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately. Our goal is to ensure a smoother experience and regain your trust wherever possible.
Your insights help us make meaningful improvements and reinforce the level of service we aim to provide for all our customers.
Kind regards,
Cathy T.
Online Experience Specialist
Digital Pacific closed my account
Digital Pacific closed my account, following a security breach from their side which compromised my registered credit card. They closed the account without my approval, causing an interruption to my business website and incoming emails. This has negatively affected my business reputation and impacted my business financially. I tried any possible way to get support through phone, emails and the chat box but have not been able to reach anybody, yet!
6 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Neda,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve described.
We understand how critical your website and email services are to your business, and we are very sorry to hear about the disruption caused by the closure of your account and the resulting downtime. We also regret the frustration caused by the difficulty you encountered when attempting to reach our support teams.
Account closures related to security concerns are typically handled with the intention of protecting customers and preventing further risk. However, we understand that such actions can have serious consequences for business operations if not communicated or managed properly.
We would appreciate the opportunity to review your case in detail, including the circumstances surrounding the reported security breach and the account closure, so we can better understand what occurred and assist you accordingly.
Please contact us at reviews@digitalpacific.com with your account details and any related correspondence or ticket numbers so our team can prioritise your case and follow up with you directly.
We sincerely regret the disruption this situation has caused to your business and appreciate you bringing your concerns to our attention.
Bern O.
Online Experience Specialist
Had an issue and support sorted it out…
Had an issue and support sorted it out in just a few minutes on a Saturday. Great service.
7 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Easy to deal with
Easy to deal with. Provided clear, specific instructions on how to fix my problem quickly.
6 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Keryn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Svar från Digital Pacific
Hello Geney,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Reliable service and good support
Ever since the purchase of my VPN, the service has been steady, reliable and the support has been exceptionally good. Happy to recommend.
5 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Brad,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Digital Pacific are the worst
Digital Pacific are the worst, they have sent out a notification stating upgrade and maintance for the Hosting websites and emails, though they forgot to mention to the customers how long. Customer service agent reponds was "I'll let the marketing team know about it". Seriously what business does that, not notify customers. I'll be looking to change host for website and emails in the next week as soon as I find a company, how can communicate to thier customers. I have been with them for over 14 years, they once were amazing small business right here in Sydney, they sold out and now when off shore, worst customer service.
4 mars 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Cat,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the frustration caused by the maintenance notification and lack of clear timeframes. We understand how important transparent communication is, particularly given your long-standing 14-year relationship with us.
This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The BEST in the Business...and fantastic support, not that you will need it that often!!
I have been with this Australian company for almost 7 years. Fantastic company and on the odd occasion I need support, it is quickly resolved and then some.
17 februari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Stuart,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
We ordered a dedicated server 3 weeks…still waiting
We ordered a dedicated server 3 weeks or more ago. We are still waiting for full deployment. Level 1 techs are acting as the buffer for level 3 Techs.
We have used them in the past and will NEVER use them again. We are going to start the process of migrating ALL our servers from their platform.
Although polite, we are continually getting the run around.
I don't leave bad reviews as I know they are bad for business. I don't like doing so, but our experience has been that bad that I'm making an exception.
------
Update 10/2/206
I wish your support was as quick as your reply on TrustPilot.
I just received a scathing email from our client asking when this will all be resolved.
My Tech is not getting any results. He's making a lot of noise there to no avail. Still no Level 3 Tech support.
I'll get him to send the email you provided. For 5 days he's been calling, 30 minutes at a time and not getting anywhere.
9 februari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Chris,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience and the delays you have encountered with your dedicated server deployment. We understand how frustrating this must be, especially given the length of time you have been waiting and your previous history with us. This is certainly not the level of service we strive to provide.
We take your comments seriously, particularly regarding communication and escalation between support levels. We’d appreciate the opportunity to review your case in detail and see what can be done to address the situation and learn from it moving forward.
Please reach out to us at reviews@digitalpacific.com.au with your account details so we can look into this further.
Thank you again for bringing this to our attention. Your feedback is important and helps us improve our services.
Regards,
Cathy T.
Online Experience Specialist
Do NOT sign up with these people!!!!
Do NOT sign up with these people!!!!
This company previously provided prompt, reliable service. However, over the past two years, since what appears to be a change in management, the quality of service has significantly declined.
Without my authorization or prior notice, my billing cycle was changed from yearly to monthly. I had been receiving a discounted rate on the annual subscription, but this was removed, and my account was charged at a higher monthly rate without explanation.
The service issues escalated further when my account was mishandled to such an extent that my website was offline for nearly three months, despite me providing all the required information multiple times with no timely resolution.
When the website hosting issue was finally resolved, further errors were made during the process, resulting in the loss of approximately two months’ worth of emails. This caused significant disruption and financial impact, as considerable time and cost were incurred in attempting to retrieve the lost emails.
Overall, this has been an extremely frustrating and disappointing experience.
29 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you for taking the time to share your experience. We’re sorry to hear about the billing concerns, service disruptions, and data loss you encountered. This is certainly not the level of service we strive to provide, and we understand how frustrating and disruptive this must have been.
We’d like to look into this matter in detail and review what happened with your account, billing changes, hosting issues, and email data. Could you please share your account details and any relevant ticket numbers by emailing reviews@digitalpacific.com.au? This will help us locate your account and investigate the concerns raised.
Your feedback is important to us, and we are committed to improving our services and support experience.
Kind regards,
Bern O.
Online Experience Specialist
Svar från Digital Pacific
Hello Thuong,
Thank you for sharing your concern about server reliability. We understand how important consistent uptime and performance are, and we’re sorry to hear that this has caused you worry.
We’d like to review your account and investigate any potential issues in more detail. Please share your account information and any relevant details with us at reviews@digitalpacific.com.au so we can look into this and provide appropriate assistance.
Your feedback is valuable to us, and we are committed to improving our services and ensuring a reliable hosting experience.
Kind regards,
Bern O.
Online Experience Specialist
Duane in the chat box responded…
Duane in the chat box responded quickly, gave accurate advice and i was able to fix the problem at my end with the advice, even though the problem was my fault not theirs.
29 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
The Sales team and Technical team were Excellent
The Sales team and Technical team were very helpful and worked through my questions and problem with me patiently to arrive at a solution which suits our needs best. Excellent customer service.
29 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Support staff are always helpful
Support staff are always helpful. Normally you get a quick response to any problems. Bit expensive but worth it because they are reliable.
28 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Col,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Provides a good service and a…
Provides a good service and a reasonable cost
20 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Always get good and helpful answers…
Always get good and helpful answers back on any query I have regarding our site. Also very quick responses even though the questions are not urgent so it helps me a lot.
regards GSQ
21 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Ailsa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Great support on dedicated servers
Great support is a key on my managed dedicated server. These guys help first and ask questions later!
22 januari 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Mark,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.