I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can high... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... Se mer
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I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment... Se mer
Poor customer service, poor technical knowledge. Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my client... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Kontaktuppgifter
60 Pitt St, 2000, Sydney, Australien
- 1300 694 678
- www.digitalpacific.com.au
4,2
Bra
755 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fardeen sorted out issue.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Ash,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Fardeen was able to resolve your issue. It's always our goal to provide prompt and effective support, and we're pleased to know that your experience met your expectations. We'll be sure to share your kind feedback with Fardeen.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Two last requests meet with dismissive…
Two last requests meet with dismissive support staff, and lies.
1. Claimed to have completed work, when pulled up on it, they claimed it was just a mistake. Feedback email ignored for weeks. Claimed they didn't even have it.
2. Ask for DNS to be updated, claimed they would do the work, then emailed asking me to do it. Again lies.
Feedback email - zero response. Even after claiming they will take feedback seriously.
Moved to them after large provider sell outs and issues.
I'm sure they are good, I'm not needing weekly, monthly support just stuff done when asked, no rush just done. Nope cant do it.
Updated: 24 JULY 2026 - just called me... Didn't even check if I had time to discuss and still had facts no checked nor done research. Major fail.
18 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hello Juz,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the communication and support provided regarding your requests, including the concerns around the completion of requested work and DNS updates.
We understand how frustrating it is when you expect assistance with your services but feel that your requests were not handled as expected or followed up appropriately. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Very helpful.
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our support helpful. Your kind feedback means a great deal to us and motivates our team to continue providing the highest level of service to all our customers.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Great response and amazing support from…
Great response and amazing support from Divya S.
Error identified and fixed promptly.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Dennis,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience with our support team. It's wonderful to know that Divya S responded promptly, quickly identified the issue, and resolved it efficiently. We'll be sure to share your kind words with her, as recognition like yours is greatly appreciated.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Great live support
Great live support. Specially Divya S, helped me resolve my issues quickly.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Prashraya,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great experience with our live support team. It's especially wonderful to know that Divya was able to resolve your issues quickly and provide the assistance you needed. We'll be sure to share your kind feedback with her, as it will mean a great deal to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Because you understand my issues
Because you understand my issues, work with me to solve them and call me back proactively.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Customer Service
As a not-for-profit organisation, we appreciated Megha S’s support in upgrading our Crucial Hosting service. When technical issues occurred during provisioning, Megha S escalated our concerns and kept us informed while assisting through to resolution.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Alex,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience. It's wonderful to know that she was able to assist your not-for-profit organization with upgrading your hosting service and that she remained committed to supporting you throughout the process.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Prakruthi was a wonderful help.
Prakruthi was a wonderful help with setting up my new sevice. Best phone help ever.
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Aswin was Effective!
Aswin was wonderful - patient and effective. Hope all support is like this in the future :)
17 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Ruzzel provided great service in…
Ruzzel provided great service in helping me with technical support.
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Rob,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Easy website migration
Ranith from Digital Pacific was able to migrate my website from my previous provider quickly and easily. The whole move took less than a day and was trouble free. The website, email and domain name registration all functioned perfectly from the start!
10 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Martin,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that your website migration was completed quickly and smoothly. It's wonderful to know that Ranith made the transition from your previous provider a hassle-free experience, and that your website, email, and domain registration were all working perfectly from the very beginning. We'll be sure to share your kind feedback with Ranith.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Amanda has been an excellent sales…
Amanda has been an excellent sales assistant. She has been very proactive and has made my job a lot easier.
Well done Amanda and DP.
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Michael,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen M
We overall had a great experience, and appreciate the support from Fardeen to date.
30 juni 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Antonie,
Thank you so much for taking the time to post a positive review.
We're thrilled to hear that you had a great overall experience with us. It's especially wonderful to know that Fardeen provided you with the support you needed. Your kind words and appreciation mean a great deal to our team, and we'll be sure to share your feedback with Fardeen.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Megha was extremely helpful and made…
Megha was extremely helpful and made the process for my account easy.
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Hiba,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Domain and Web hosting at Crucial
Sorayda helped me today and was amazing.
She was very patient and talked me through what I needed to do.
10/10 would recommend
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Denise,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Sorayda provided you with such excellent support and made your domain and web hosting experience smooth and straightforward.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Sarayda was extrmely helpful
Sarayda was extrmely helpful and transferred the domain very simply. Also suggested that I look at the other servcies and talked of a discount option when I need to renew the subscription. Something that I considered was goiong to be tough was very easy
16 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Jason,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Sarayda was able to make your domain transfer a smooth and hassle-free experience. It's wonderful to know that what you expected to be a difficult process turned out to be simple and straightforward.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Extremely helpful and very pleasant &…
Extremely helpful and very pleasant & professional
15 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Kathy,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our support team to be extremely helpful, pleasant, and professional. Your kind words are greatly appreciated and serve as wonderful encouragement for our team to continue delivering exceptional customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
all good very perfect answer
15 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great experience and that our team was able to provide you with the perfect answer to your query. Your kind feedback means a lot to us and motivates us to continue delivering the highest level of service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
I am very happy with Shree’s prompt and…
I am very happy with Shree’s prompt and professional service and the excellent support provided by the Digital Pacific support team. I would highly recommend Digital Pacific to others.
15 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Akbar,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great service!
Great service by Geneva C. Fast and to the point. Problem solved on the spot!
15 juli 2026
Omdöme utan inbjudan
Svar från Digital Pacific
Hi Igor,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.