Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Se mer
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From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Se mer
Företaget har svarat
We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
3 Hylton Grange, SR5 3HR, Sunderland, Storbritannien
- 0333 999 9762
4,9
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The sales man had a great deal of…knowledge
The sales man had a great deal of knowledge and was understanding and very helpful as we explained what we needed in a settee regarding staying clean around young children and what was the best material
9 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and got a bed at…
Very helpful and got a bed at discounted price many thanks for your help
9 augusti 2026
Svar från DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The atmosphere was very relaxed
The atmosphere was very relaxed. We were welcomed by a cheerful member of staff and allowed to browse furniture without alot of interruption. When we decided what we would like to purchase we sought out a very helpful member of staff who put us in contact with the very helpful sales assistant Cadence who talked us through everything and was very thorough.
9 augusti 2026
Svar från DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service by Sophie in the…
Excellent service by Sophie in the Sunderland branch
8 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The young girl was very helpful and…
The young girl was very helpful and explained everything we needed to know
8 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Awesome customer service
Diallo (sorry if incorrect spelling) was helpful, he went through everything from care cover to enough space for the delivery. No pushy and asked questions about my family.
8 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
great service
we were served by a lovely member of staff who was very helpful in finding the satee that we needed and went through all the paper work with ease.
8 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar från DFS Furniture - Sunderland
Hello Lesley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Sunderland
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent staff 10 out of 10
7 augusti 2026
Svar från DFS Furniture - Sunderland
Hello Emma,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Emma looked after us today while we…
Emma looked after us today while we were buying the sofas. She was so nice and made the experience great. Such a nice lady, really pleased with what we bought.
7 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Emma met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
From start to finish the experience was…
From start to finish the experience was great no pressure just help when I needed it and very professional.
7 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Really good experience was well looked…
Really good experience was well looked after by the staff explaining everything as they went along also double checking everything to make sure everything was correct.
7 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Neil the salesman was great
Neil the salesman was great, his knowledge of furniture was next to none. he offered us tea of coffee. He went through everything very clearly and understandable.
5 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Diallo was so helpful when we arrived…
Diallo was so helpful when we arrived before the shop closing time, nothing was a bother and he even came in to work early the next day so we were able to pick up the furniture at a convenient time for us , so helpful thank you :)
6 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great thorough explanation of options…
Great thorough explanation of options to make my sofa affordable. Thank you Cadence. Cant wait to relax on my new corner sofa :)
6 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer service from start to finish! The girls were absolutely lovely and made us feel welcome from the moment we walked in. They were friendly, knowledgeable, and put us completely at ease without any pressure to buy. They made the whole sofa-buying experience enjoyable and stress-free. We couldn't be happier with the service and would highly recommend them!
6 augusti 2026
Svar från DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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