DFS Furniture - Southampton Omdömen 

We had a fantastic experience at DFS. We originally went in to help my aunty find a 3-seater sofa, but thanks to the great service she ended up buying the sofa, an armchair, and a footstool too!

Adam was brilliant from start to finish. He was friendly, welcoming, and very knowledgeable. He gave us plenty of space to look around without any pressure, but was always there when we needed advice. His opinions on the different sofas were really helpful and honest, which made choosing much easier.

Nothing felt rushed, and the whole experience was relaxed and enjoyable. Excellent customer service from Adam – he's a real credit to DFS. We wouldn't hesitate to recommend the store and will definitely be back in the future.

Sumehra greeted us on entering the store offered us help and then left us to browse. When we had made our choice in our own time she spent time explaining and listening

Excellent customer service, very friendly and helpful staff.

I will always go to dfs I have been buying from them for years

Nice friendly staff, left us alone to look around, then happy to assist us.

A very good customer service attitude
& very helpful but a bit too much upselling 4 *

A personable young man willing to engage in conversation ahead of making the sale we wanted. Efficient and knowledgeable when the time came to fill in the paperwork. A pleasant experience.

I had looked online so was aware of what I was looking for. The person who assisted me with my decision was very pleasant and went through the necessary jargon. Very happy with the service received. Although I think the cost of delivery is very high

My wife and I where given a thorough explanation as to what we wanted and colours that were available after a good discussion we found what was available to order which suited our needs , enjoyable and fruitful order.
Mike Parry

Great experience visiting DFS Hedge End. Josh made our experience buying a sofa, stress free and pressure free. Knowledgeable staff and gave us plenty of time to look and make sure the purchase we were making was the right one for us. Bonus that the shop has great aircon throughout!

Yes we were well looked after, we knew exactly what we wanted, we were offered all the offers,

Lovely lady that served me that was so friendly and warm. Great service today Thankyou

The lady who helped us, excellent, great knowledge , no pushy sales, did what she could to get best deal

Very pleased with the customer service we received in DFS store hedge end. We were given time to look around first but when we asked for assistance they came straight over. Josh was very helpful & knowledgable about the sofas we were buying. We would definitely recommend & can’t wait to receive our sofas.

Great customer service didn't feel pressured only approached us when they could see we were ready, explained everything we needed to know about our purchase....Added bonus good coffee too.

I went in with my disabled friend to buy him a new sofa the experience was fantastic the young lady assistant made sure he was comfortable then took me to look at different sofas she was very knowledgeable and explained very clearly all about the sofa hence we bought one thanku so much

We have had great time choosing new sofa, Josh was a superstar helping us to get through all the options and find the right product. Thank you 👍

Very helpful sales person that helped me make a decision about the sofa that was right for me. I cant wait for it to arrive!

Sofa delivered, after delivery guys left we found a fault with recliner, now been repaired 3 times and still not working correctly. Requested to have replaced or refunded and was then was lied to by call centre and then was told that manager would call to discuss next steps. Been waiting over a week now. Do now feel we're being ignored. So still stuck with broken recliner. £3300 in for a piece of rubbish.

Very disappointed with my experience with DFS regarding the EOS side table.

My brand-new EOS side table was delivered on 27 June. Shortly after delivery, I noticed visible marks on the surface that appear to be fingerprint-like impressions. I tried cleaning them, but they did not disappear.

I reported the issue immediately on the day of delivery and provided photographs. After several emails and follow-ups, DFS have advised that they do not consider these marks to be fingerprints and believe they are part of the natural variation of the faux travertine finish.

However, as a customer receiving a brand-new item, these marks do not look like an intentional design feature to me and I am disappointed that my concern has not been properly resolved.

The communication process has also been frustrating, with multiple emails exchanged over around 10 days without a satisfactory solution.

I hope DFS will reconsider the issue and provide a fair resolution. I am not able to post a picture here, I am not sure why. I will definitely post the picture of imprinted fingerprints on the table which DFS is clearly denying and saying its natural. I would appreciate an inspection being arranged at least so that the table can be reviewed in person if they don't believe its fingerprints which is also very very clearly visible on the picture it self.

I have seen bad customer services review and now I experienced why.

I had previously given dfs 5/5 when I first visited the store due to the service I got in store which now I regret. So, please please be careful before buying any furniture here. Just saving your precious time and money!!!!!