DFS Furniture - Southampton Omdömen 

Sofa delivered, after delivery guys left we found a fault with recliner, now been repaired 3 times and still not working correctly. Requested to have replaced or refunded and was then was lied to by call centre and then was told that manager would call to discuss next steps. Been waiting over a week now. Do now feel we're being ignored. So still stuck with broken recliner. £3300 in for a piece of rubbish.

Very disappointed with my experience with DFS regarding the EOS side table.

My brand-new EOS side table was delivered on 27 June. Shortly after delivery, I noticed visible marks on the surface that appear to be fingerprint-like impressions. I tried cleaning them, but they did not disappear.

I reported the issue immediately on the day of delivery and provided photographs. After several emails and follow-ups, DFS have advised that they do not consider these marks to be fingerprints and believe they are part of the natural variation of the faux travertine finish.

However, as a customer receiving a brand-new item, these marks do not look like an intentional design feature to me and I am disappointed that my concern has not been properly resolved.

The communication process has also been frustrating, with multiple emails exchanged over around 10 days without a satisfactory solution.

I hope DFS will reconsider the issue and provide a fair resolution. I am not able to post a picture here, I am not sure why. I will definitely post the picture of imprinted fingerprints on the table which DFS is clearly denying and saying its natural. I would appreciate an inspection being arranged at least so that the table can be reviewed in person if they don't believe its fingerprints which is also very very clearly visible on the picture it self.

I have seen bad customer services review and now I experienced why.

I had previously given dfs 5/5 when I first visited the store due to the service I got in store which now I regret. So, please please be careful before buying any furniture here. Just saving your precious time and money!!!!!

Easy to order. Quick reply and communication Very helpful staff when communicating on the phone

The salesmen were really helpful and were happy to talk us through what we were specifically looking for. They showed us several options then left us to stroll around browsing the sofas. They pointed out where the sales were and express delivery items, we were looking for a quick turnaround. Joe and Josh deserve a BIG thank you for the personal experience we had in the store. Thanks DFS, we hope the service out of store is as good as it was in. 🙂

We were able to walk around freely and try different seatees. When we found the choice for us we informed Kelly. Kelly was very helpful, friendly, Informative with great knowledge of our choice.

So we were wandering around and asked if we needed help , which we certainly did !! We were after a new bed , dining table and chairs and 2 sofas.
Joe very kindly showed us all the options. Customer service was excellent.

Pleased with our purchase

👍👍👍👍👍👍👍👍👍👍. Harry.

The whole process was very clear and easy. Our sales person, Faiza was amazing, she gave us such good advice with the dining chairs and what matches best. She explained everything really clearly and has a lovely friendly and relaxed demeanour allowing the whole experience to be stress-free. Thank you Fiaze for all your help, we are delighted with our furniture and the excellent service!

Very easy to look round store
Excellent sales quick and polite

Perfect transaction, Samira was most helpful snd professional.

Great and friendly service. All process was done in a professional but friendly manner. No hard sale, but helpful in regards to what we were looking for

Adam was very polite and knowledgeable . we had decided on the suite we wished to purchase and he helped us go through the process of choosing colours and extras. pointing out all features and going over payment options. All staff very helpful.

Helpful and explained everything clearly.

We went to hedge end in Southampton the looked very good and very clean, very helpful staff and friendly we would like to say a big thank you to Josh and Joe for your great service and the rest of staff are so happy to talk to when passing by.

We were able to walk round without being bothered by anyone. We were told that if we needed any help they would be happy to. We left the shop after trying many chairs and looked in other shops. We came back to buy the one I wanted and the staff member that served us couldn't have been more helpful, explaining everything we needed to know. A very pleasant shopping experience.

We knew what we wanted, there was no hard sell, gave us time and didn’t pounce the minute we walked in which was such a refreshing change.

Joe was very helpful, naturally helpful, friendly and pleasant to deal with. He explained everything to us and answered our questions clearly.

staff were lovely, quick experience, answered all our questions. very welcoming environment, chatty staff, didn't seem like they wanted us in and out, even though we came in quite close to closing.

All the staff were very helpful and Sumehra who talked us through the whole process. She answered all our questions and gave good advice.