We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Se mer
Företaget har svarat
At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... Se mer
We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... Se mer
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Storbritannien
- 0333 999 9788
4,9
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff
20 juli 2026
Svar från DFS Furniture - Southampton
Hello Rosalyn,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Top Notch Service
Our sales lady was Mira, she was brilliant. So friendly, cheerful & informative.
19 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great sales person not pushing and…
Great sales person not pushing and relaxed. Vibe of store was friendly and relaxed with great sofas
18 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from Josh
Excellent customer service from Josh yesterday, he was honest and friendly and despite being fairly new, was able to answer questions and guide us through the process. A calm and chilled experience, no pouncing as you walk in just nice to be left to loom and try at leisure
18 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience, thanks Adam
Adam was very helpful, knowledgeable & friendly. We wouldn’t hesitate to go back to DFS in the future.
19 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Kerry was very helpful with knowledge…
Kerry was very helpful with knowledge of what she was selling and what we required to fulfil our purchase
19 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff member was really helpful and…
The staff member was really helpful and knowledgeable and made the whole process of ordering my sofa easy & stress free
17 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sales team gave you space and time to…
Sales team gave you space and time to look and decide explained everything thoroughly.
17 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We have had an excellent experience…
We have had an excellent experience today thanks to Faiza. It was my partner and I’s first time buying a sofa and she made our first experience so comfortable and easy.
19 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Singularly Useless
Singularly Useless. Delivered a sofa with a fault, took it back then redelivered the same sofa with the same fault "as new"
Store won't do anything about it. Don't bother, buy from someone else.
19 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Southampton
Good Afternoon Jon,
Thank you for taking the time to leave this review and for bringing this issue to our attention, your feedback is always appreciated.
First of all I do want to take this opportunity to apologise on behalf of DFS for the experience you have received, I have taken a look into this and I understand this situation must be increasingly frustrating. I can assure you this is not how we like to treat our customers.
I have taken a look into your order and can see this has been raised to the store manager please be rest assured they will be in contact to discuss this further with you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Order with Josh
Josh was super helpful in giving us all the key information regarding all aspects of our purchase and was so enthusiastic about the product! He was not too pressuring when we entered the store but was on hand to help when we needed him! Very knowledgable and a great seller!
18 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We had an incredible experience this…
We had an incredible experience this afternoon. Unfortunately, I can’t remember the salesperson’s name, but he listened carefully to exactly what we were looking for and helped us find the perfect sofa for our new home.
He was informative, professional, extremely knowledgeable, and polite throughout. Nothing felt rushed, and his excellent customer service made the whole experience enjoyable. We couldn’t be happier with our purchase and would highly recommend this store to anyone looking for quality furniture and outstanding service.
17 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Kerry at the Hedge End store was so…
Kerry at the Hedge End store was so helpful and really made our experience so much smoother. She throughly explain everything in an effective and efficient manner. Looking forward to our new sofa arriving. Thank you so much Kerry! :)
16 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable, patient and attentive
Great in store experience with Antonio, answered all our questions and concerns, no pressure and very attentive to our needs
17 juli 2026
Svar från DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went with my 85 year old Mother to…
I went with my 85 year old Mother to buy two chairs to replace the sofa that her belated husband died on. That was back in November 2025. The chairs were delivered on 18th of February 2026, and the drivers put the legs on. After the drivers departed, we noticed one of the chairs had one leg 3cm shorter than the others, which made the chair very rocky. We brought it to DFS notice, they sent someone round to confirm the default of the leg. We phoned several times, been to the store several times. We are put off every time, customer service are sorting it, then we get an email with a delivery date, then nothing. It’s a joke, 5 months on, still, nothing. What can we do? I’m still bewildered why the drivers put the legs on, the chairs are meant to be craftsman made!!!
12 november 2025
Omdöme utan inbjudan
Svar från DFS Furniture - Southampton
Hello Stuart,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
Please note all furniture is hand made to order but any legs still need to be screwed in, they come unattached on delivery to protect the goods in transit. After looking into the order I can see replacement legs have been ordered to fully restore your furniture and once we received these from the supplier, we will be in touch to fit them for you as soon as possible. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Great experience in DFS southampton
Great experience in DFS southampton. Lovely ladie took our order which was hassle free everything explained clearly. All in all great customer service ,highly recommended. 10/10 and more.😀
15 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We had a fantastic experience at DFS
We had a fantastic experience at DFS. We originally went in to help my aunty find a 3-seater sofa, but thanks to the great service she ended up buying the sofa, an armchair, and a footstool too!
Adam was brilliant from start to finish. He was friendly, welcoming, and very knowledgeable. He gave us plenty of space to look around without any pressure, but was always there when we needed advice. His opinions on the different sofas were really helpful and honest, which made choosing much easier.
Nothing felt rushed, and the whole experience was relaxed and enjoyable. Excellent customer service from Adam – he's a real credit to DFS. We wouldn't hesitate to recommend the store and will definitely be back in the future.
15 juli 2026
Svar från DFS Furniture - Southampton
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Sumehra greeted us on entering the…
Sumehra greeted us on entering the store offered us help and then left us to browse. When we had made our choice in our own time she spent time explaining and listening
15 juli 2026
Svar från DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.