Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Se mer
Företaget har svarat
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Se mer
Företaget har svarat
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Storbritannien
- 0333 999 9745
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from start to finish
3 maj 2026
Svar från DFS Furniture - Shrewsbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lovely sales lady
The sales lady, Helen , in Shrewsbury branch was smiley, helpful, informative and not at all pushy.
3 maj 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great assistance from sales person
Great assistance from sales person. Polite and knowledgable
1 maj 2026
Svar från DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Shrewsbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent Service Again
Our second suite from DFS
Staff are always so friendly and helpful
I love that we aren't constantly followed around the shop whilst choosing which makes for comfortable browsing unlike other stores
Lots of choice too so it's a win win for me
Thanks DFS
18 april 2026
Svar från DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Ella was brilliant
Ella was brilliant, her knowledge was great but her lovely personality made it for us!
28 april 2026
Svar från DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helen at DFS Telford made our…
Helen at DFS Telford made our experience very positive when we bought a recliner sofa. She was very obliging and explained all the necessary detail in full.
We were 100% satisfied with the service at DFS.
26 april 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony was great all round very helpful…
Tony was great all round very helpful and informative he greeted us on arrival and left us to browse with no pressure
25 april 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jake was wonderful
Jake was wonderful. He took the time to understand our needs and carefully explain what we are buying and how the process works. 10/10!
23 april 2026
Svar från DFS Furniture - Shrewsbury
Good afternoon Nigel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Shrewsbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent all round service
Manager and staff provided a personal service understanding customer requirements and more than helpful. This service provided an excellent service. Would now always return for further carpets
20 april 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Always a pleasure
Visited at the weekend firstly. We were not hassled by salespeople (we hate that) but they let us know they were available if needed and did, indeed answer our questions as they arose. Returned Monday to make the purchase - all done efficiently, with a friendly smile.
20 april 2026
Svar från DFS Furniture - Shrewsbury
Good afternoon Fliss,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Enjoyed having nearly two hours to…
Enjoyed having nearly two hours to browse around the store and really take our time to test out the furniture and see how colours looked different to the website.
Staff were around and visible, came to chat periodically, but no hard sell.
We were given the time we wanted to talk together without any pressure. It’s so off-putting when you’re being followed or interrupted when all you want is time to browse. None of that, staff were great.
And a nice coffee provided when we were ready to make our purchase. Thank you Ella.
20 april 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The saleman was very informative
The saleman was very informative
Not pushy
And doubled checked our needs and order polite and spent time expaunibg fabric and sofa details
Had a good knowledge of item
19 april 2026
Svar från DFS Furniture - Shrewsbury
Good morning Mr Weaver,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Shrewsbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
A very good experience
We, my wife and I, went in to DFS with the intention of buying a corner sofa. We saw Jon the salesman who was not pushy and kept his distance. When we approached him he was very informative and talked us through the process in easy to understand terms.
17 april 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jon.
Kind Regards,
Jordan
DFS Customer Support
Friendly
Friendly, helpful staff. We had a few visits, to ensure we made the correct decision. Ella was clear and concise with all information and even managed to find us a bit of fabric so we can colour match! A great experience
18 april 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ella.
Kind Regards,
Jordan
DFS Customer Support
Really helpful
Really helpful , patient and was overall a great experience … looking forward to getting the sofas.. thank you
18 april 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good price.
They had exactly what I wanted at a great price. The price of getting my sofa scotch guarded was great value. Chloe was very efficient and friendly. The only downside was the hefty price of £120 for delivery which took my breath away. This did seem very excessive.
18 april 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
The sales advisor John
The sales advisor John, was very polite and made us feel very welcome into the store.
He took the time and trouble to explain to me about the quality of the sofas that I expressed an interest in and also explained the guarantee in great detail.
It’s been quite a few years since we last purchased a suite from your store.
17 april 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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