Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Se mer
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The sales team weren't at all pushy, they gave us time to look and explained various options and things that weren't actually explained when looking at the sofa set online. When we chose the set we w... Se mer
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We had excellent support and guidance when selecting our Stowen range of furniture. Staff were very helpful about the various leather options and guidance on keeping the suite in tip top order! We l... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Storbritannien
- 0333 999 9745
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tony was very knowledgable about the…
Tony was very knowledgable about the product he was selling. He gave a very detailed explanation of what the insurance covered. There was no pressure to buy the sofa.
30 augusti 2026
Tony sales manager that helped us with…
Tony sales manager that helped us with our purchase was amazing and went above and beyond.
30 augusti 2026
Very approachable and easy to talk to…
Very approachable and easy to talk to made the purchase process easy.
23 augusti 2026
Great customer service
Great choice on display. Graham was helpful and friendly throughout our chat and subsequent order - great customer service.
30 augusti 2026
Would be more beneficial to have a private area for sales completion
The staff were lovely, friendly and helpful, and they offered some useful advice on how to care for the sofa after delivery.
The ordering process was fairly quick and straightforward. However, I do feel DFS could improve the privacy arrangements when customers are providing personal information. The shop was quite open, and the whole showroom could hear me giving private details to the sales representative, including my annual salary. A more private area for completing the financial and personal information would make the experience much more comfortable and reassuring.
Overall, the staff were great, but I think the privacy aspect of the ordering process could definitely be improved.
23 augusti 2026
Great service and staff
30 augusti 2026
Great customer service
I found the staff in the Shrewsbury store to be approachable, very helpful and informative and they made the whole process of purchasing our new sofa quick & straightforward.
29 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The young lady was very helpful and…
The young lady was very helpful and polite didn't try to push extra things onto us and we received a warm welcome when arrived at store
29 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A smooth transition from start to finish
A smooth transition from start to finish. Everything was explained without pressure and the optional extras were good value. We were advised on how to care and clean the sofas we purchased
26 augusti 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Having bought from DFS many times we…
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder around before making our choice and everything we needed to know about our purchase was explained in great detail. Chloe, Sue and Ella were fabulous, nothing was too much trouble and it was near to closing time but we still were able to take our time, thank you girls!
The transaction was very smooth and an unexpected surprise that our sofa was on an ‘express delivery’ which meant we would be receiving it in a week or a little over, amazing!! Top marks!!
25 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
the lady i dealt with was very helpful…
the lady i dealt with was very helpful not pushy in trying get me to buy made me coffee and even though we had finished told me to take time finishing drink overhaul very happy with service
25 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were polite
The staff were polite, very helpful and a great range of furniture
23 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Friendly and good advise for our needs .
Was not rushed into buying no sales pressure and we came away with the sofa we needed .Excellent
22 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very happy I found the employee very…
Very happy I found the employee very helpful & polite all positive thankyou. MR D Lovatt.
22 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The staff at DFS Shrewsbury were very…
The staff at DFS Shrewsbury were very helpful and knowledgeable
And were not pushy into myself purchasing my new settee
21 augusti 2026
Svar från DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Graham was lovely
Graham was lovely when helping us pick out a sofa bed and reclining chairs for my dad.
Super helpful and knowledgeable. Loved his customer service
20 augusti 2026
Svar från DFS Furniture - Shrewsbury
Good Morning,
We are really happy that Graham met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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