Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Se mer
Företaget har svarat
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Se mer
Företaget har svarat
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Storbritannien
- 0333 999 9769
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a great experience at DFS…
I had a great experience at DFS Furniture and would especially like to thank the salesman who assisted me. He was friendly, professional, patient, and very knowledgeable about the products.
He took the time to understand what I was looking for, answered all my questions clearly, and gave helpful advice without making me feel pressured to buy. His excellent customer service made the whole experience easy and enjoyable.
I really appreciated his professionalism and attention to detail. He is a credit to DFS, and I would definitely recommend his service to anyone looking for furniture.
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have a good service today and your…
I have a good service today and your staff explain very well your staff very polite and helpful.and easy to replace order .
23 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Bought a sofa and chair from Chelsea, great customer service and look forward to the sofa arriving
23 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Mohamed was very curtious customer…
Mohamed was very curtious customer service 10 good communication reassuring as I have heard negative feedback concerning DFS aftercare
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Today I visited DFS store and was…
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my questions. He made the purchase easy by explaining and going through the process well. Thank you Samir
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Staff were attentive
Staff were attentive, without being overbearing. Knowledgeble & helpful. Lots of sofas to choose from as well.
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had Top service
We had Top service , with Samir , He was so helpful, & so lovely to talk to , His patience was 11out of 10 🥳, He made good suggestions, & left us to decide , such a pleasant person , & highly recommended him to help you
21 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dealt with the store manager
Dealt with the store manager
Very friendly and not too pushy
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great Service
Chilled atmosphere with no pressure. Great service from Samir. He was very knowledgeable and it was a stress free buying experience.
22 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Amazing service by staff
21 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The guy who serve me explained…
The guy who serve me explained everything in detail didn’t rush me at all gave me time to explain what I wanted he spent lots of time with me untill I was happy to proceed with my purchase he was very friendly and made me feel comfortable
21 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff was very patient and helpful…
The staff was very patient and helpful very nice person Sanir Talic he deserves 👏 he was very good i believe DFS will make more profit because of him
Thank Samir Talic
21 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Fantastic Selection and Wonderful Customer Service at DFS New Malden!
That sounds like a great shopping experience! DFS in New Malden really does have a fantastic selection to choose from, and having helpful, friendly staff makes browsing for furniture so much easier and more enjoyable.
20 augusti 2026
Svar från DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service given today by Mo
Excellent service given today by Mo. He sold me exactly what I wanted quickly & efficiently. Fantastic customer service
19 augusti 2026
Svar från DFS Furniture - New Malden
Hello Sophia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - New Malden
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service from Waseem
Great service from Waseem, Very helpful and gave great suggestions.
9 augusti 2026
Svar från DFS Furniture - New Malden
Hello Mubashra,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Nina was very knowledgable about the…
Nina was very knowledgable about the item I was purchasing, and was very helpful with my purchase.
She explained the insurance you could purchase clearly, and was very helpful.
17 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Wasim was very thorough
Wasim was very thorough, knowledgable, patient and courteous while guiding us through the entire process. We are very happy with our purchase experience.
16 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Nina from the DFS New Malden was…
Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa for us. Thank you Nina for your hospitality and customer service.
8 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff, very happy with our experience, would recommend!
15 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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