Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Se mer
Företaget har svarat
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Se mer
Företaget har svarat
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Storbritannien
- 0333 999 9769
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Samir was extremely helpful and patient…
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer service.
30 augusti 2026
Good range of furniture, good prices
Good range of furniture. Well priced. Helpful staff
29 augusti 2026
Samir helped us choose our perfect sofa…
Samir helped us choose our perfect sofa last Sunday . Very courteous, professional and on the right side of pushy. Very happy to come back and place the order with him today - top Job!
30 augusti 2026
Quick, efficient purchase. Helpful, friendly staff
Quick, efficient purchase. Helpful, friendly staff. Tidy store, well laid out.
23 augusti 2026
Fantastic service
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery. Great customer service. We’d recommend DFS highly
29 augusti 2026
Excellent range of sofas and the sales…
Excellent range of sofas and the sales staff were very good a talking us through.
29 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
DFS gave us good service..we were very…
DFS gave us good service..we were very pleased with the help we received from Samir he was very thorough & careful to go through everything..very good service..& the coffee was very welcome..thank you😀
28 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful and good advice from Lloyd…
Very helpful and good advice from Lloyd . Thank you
27 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Excellent customer service provided by inside store in New Malden . Professional and well trained staff.
5 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Great service
Was very happy with the service provided at the new Malden branch. Firstly welcomed so warmly by Sara and made me feel like nothing was too much to ask.
I then also was greeted by Lloyd who helped to complete the purchase of my new (which may I add is beautiful). All round a great trip!
26 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from the service…
Excellent service from the service floor assistant
27 augusti 2026
Svar från DFS Furniture - New Malden
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Nina was amazing
Nina was amazing. From start to finish she explained everything clearly and was a true professional.
27 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - New Malden
Hello Joseph,
Thank you for taking the time to leave us your review, your feedback is greatly appreciated.We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced if you do wish to revisit this with the team please do let us know.
Kind regards,
Lia
DFS Customer Support
Very informative and explained every…
Very informative and explained every question. Samir was a great with helping us find the perfect sofa and was very approachable and helpful.
25 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS New Malden
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or being “in your face” the second you arrive, which made a refreshing change.
Everyone we dealt with was helpful, knowledgeable and genuinely interested in helping us find the right sofa rather than simply making a sale.
A special shout-out to Lloyd, who was particularly helpful and made the whole process straightforward and enjoyable. His approach was friendly, professional and never pressured us.
Overall, a great experience from start to finish and we’re really looking forward to receiving our new sofa. Would definitely recommend DFS New Malden.
25 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Pleasurable shopping experience
You were not pressurised when in the store, able to look around at your pace.
No pressurised selling tactics used.
A great experience.
25 augusti 2026
Svar från DFS Furniture - New Malden
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Such amazing customer service
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim then helped us finalise our order and he explained everything clearly and in a timely manner. Would highly recommend the service here and we are now looking forward to our new Somerford sofa!
24 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Sara.
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - New Malden
Hello Stevie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful professional staff, attentive and happy to answer any questions you asked. Yes we did buy a sofa.
23 augusti 2026
Svar från DFS Furniture - New Malden
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.