Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very good Joseph was great good customer service Answered all questions gave us lots of information and options friendly throughout
Företaget har svarat
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Se mer
Företaget har svarat
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Storbritannien
- 0333 999 9821
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The young gentleman who served us was…
The young gentleman who served us was friendly but not a pushy sales man. That made all the difference.
1 mars 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Freindly service
Freindly service
Good range of sofas
Took the time to make sure we understood the options and costs
1 mars 2026
Svar från DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service
Great customer service. Did all the measurements and working out for me for the sofas. Help me choose the perfect fit.
28 februari 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Customer service assistant was very helpful …
Customer service assistant was very helpful. Her name is Henna
19 februari 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Henna helped me a lot that day
Henna helped me a lot that day. Plenty of choices and the sizes were tricky. Moreover, she explained briefly about the warranty and the insurance. She is professional and polite. DFS winter sale was amazing. They offered plenty of choices with good prices and free interest up to 4 years.
15 februari 2026
Svar från DFS Furniture - Luton
Good morning Zeinab,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Henna.
Kind regards,
Lia
DFS Customer Support
Welcoming and friendly experience
22 februari 2026
Svar från DFS Furniture - Luton
We appreciate you taking the time to share your positive experience with us; we are so happy to hear that you felt welcomed and found our team friendly.
Kind Regards,
Vanessa
DFS Customer Support
I recently ordered a new sofa from DFS…
I recently ordered a new sofa from DFS and so far the experience has been excellent. The ordering process was smooth and straightforward, and the customer service team have been very helpful and responsive. Communication has been clear, and I’ve felt well-informed throughout. Looking forward to receiving the sofa!
21 februari 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Good morning Anita,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Return customer, excellent
Return customer, needed matching set for second, friendly quicky located the previous order ordered again. Quick simple less than 30. This time armed with measurement job was a breeze.
15 februari 2026
Svar från DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good service received throughout my…
Good service received throughout my purchase of two new sofas. Friendly staff.
21 februari 2026
Svar från DFS Furniture - Luton
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Impressively friendly sales team
Recently bought a sofa from the Luton branch and had such a friendly and helpful reception. Henna our sales lady, was just fantastic. A real bubbly and friendly personality, honestly couldn’t do enough to help us. Actually made the sale memorable and gave us all the information and advice we could need. Would definitely recommend this store. And the sofa was such a good deal. Cant wait for delivery.
19 februari 2026
Svar från DFS Furniture - Luton
Good afternoon Cass,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
The service was quick and professional
20 februari 2026
Svar från DFS Furniture - Luton
Good morning Margaret,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Luton
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Svar från DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Svar från DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar från DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
There was honest and very helpful.
17 februari 2026
Svar från DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Joe the sales assistant …
Joe the sales assistant was knowledgeable about th products that I bought, 2 sofa's lamp table, dinning table and 2 chairs and sold me the appropriate insurance without being pushey.
16 februari 2026
Svar från DFS Furniture - Luton
We appreciate you sharing your experience. We're happy to hear that our team member was knowledgeable and provided the appropriate insurance without being pushy.
Kind Regards,
Vanessa
DFS Customer Support
I came in with a family member
I came in with a family member, we were left to browse for a few moments. The staff seemed to pop up from nowhere as we needed them. Polite friendly and informative service. Most impressed that the sofa I ordered will be delivered in 2 weeks.
10 februari 2026
Svar från DFS Furniture - Luton
We appreciate you sharing your experience. We're happy you were able to browse comfortably and found our team helpful and informative. We're glad your sofa will be delivered quickly. Thanks for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
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