I was shattered and looking for a very specific colour, feel and shaped sofa. The first lady who offered me help, proceeded to tell me they didn't have what I was looking for and then pointed me i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a sofa set. The team was welcoming and gave us enough space to browse the store and make a decision, which gave us the freedom to explore. They were cooperative and provided all the inform... Se mer
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Don was incredibly helpful when it came to deciding on the sofa I chose. He went out his way to make sure I saw it from every angle to ensure I was happy with it. He gave me space to think before I co... Se mer
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Jo was very helpful, polite and explained everything very clearly. He was knowledgeable about the products and explained the procedure of how the items would be delivered etc very well.
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Storbritannien
- 0333 999 9821
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service
29 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Joseph was extremely special member of…
Joseph was extremely special member of staff with excellent skills and knowledge of his profession
28 maj 2026
Svar från DFS Furniture - Luton
Hello Omar,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Jo was very helpful
Jo was very helpful, polite and explained everything very clearly. He was knowledgeable about the products and explained the procedure of how the items would be delivered etc very well.
28 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello Shivaji,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The sales lady,was very helpful and…
The sales lady,was very helpful and listened to what we required,a very professional lady
26 maj 2026
Svar från DFS Furniture - Luton
Hello Darran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
10/10 for Fahima
I was shattered and looking for a very specific colour, feel and shaped sofa.
The first lady who offered me help, proceeded to tell me they didn't have what I was looking for and then pointed me in a random direction to have a look at what was in store.
But Fahima was SO helpful. She saw me testing out sofas and obviously looking a little despondent at being dismissed by the other member of staff and she spent a LOT of time with me and advising me. I went in for one sofa and left with a sofa, a sofa bed, a rug, 4 dining chairs, a side table and cushions because of how helpful and attentive she was. She was friendly but professional and didn't make me feel rushed at all. Brilliant service.
25 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello Fiona,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent service 10/10!
Don was incredibly helpful when it came to deciding on the sofa I chose. He went out his way to make sure I saw it from every angle to ensure I was happy with it. He gave me space to think before I committed. He was thorough in explaining extras and finance options. A very professional salesman.
24 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent service
I purchased a sofa set. The team was welcoming and gave us enough space to browse the store and make a decision, which gave us the freedom to explore. They were cooperative and provided all the information we needed. Joseph explained the sofa's features and its maintenance requirements. Overall, the service was very good.
23 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Luton
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Very happy experience
Very happy experience, the girl was informative and clear about all the things l needed to know.
23 maj 2026
Svar från DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Good service in the store, good choice
Staff members are attentive but not overly attentive which I found good. Choice in the store was decent and staff were friendly and knowledgeable about everything I asked them about. Yet to receive my order, so don’t have any experience with the delivery service and the quality of the product
21 maj 2026
Svar från DFS Furniture - Luton
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
It was very good and helpful
21 maj 2026
Svar från DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were able to take the leather colour…
We were able to take the leather colour samples home to confirm before placing the order. Very helpful assistant.
20 maj 2026
Svar från DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Warm and friendly staff who were…
Warm and friendly staff who were knowledgeable and helpful.
Clean and tidy store
20 maj 2026
Svar från DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A good experience at Luton store
The Luton store is well laid out, immaculately clean and welcoming. Staff welcoming, friendly, helpful, not at all intrusive or pushy. Product choice good, prices not the cheapest, but quality seems good.
15 maj 2026
Svar från DFS Furniture - Luton
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Fantastic choice of sofas for a very…
Fantastic choice of sofas for a very reasonable price!
9 maj 2026
Svar från DFS Furniture - Luton
Good morning Lissy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Detta är Trustpilot
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