We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... Se mer
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Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Se mer
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The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Storbritannien
- 0333 999 9786
4,8
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly & helpful
Very friendly & helpful. Purchased a chair a couple of years ago & was served by the same lady (Bev)
16 juli 2026
Svar från DFS Furniture - Hove
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ordered two pieces (Roseley three and…
Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole process. She was truly wonderful in helping us pick out the furniture we were looking for. Wonderful experience and most definitely recommend. Thank you Gabby 😊
13 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great selection of sofas & helpful, knowledgeable staff
Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recommend!
4 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing Jess
Jess was amazing and guided us to the sofa and chairs we purchased. Great service by a great member of staff.
13 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Hove
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and patient.
12 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The DFS Hove Branch was very helpful…
The DFS Hove Branch was very helpful when we purchased our sofas,
No pushy sales man, just ready to advise when we needed to ask questions.
Thank you very much, we were in your branch a long time, and the coffee a little bonus.
7 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Paid for a simple repair in January…
Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.
8 juli 2026
Svar från DFS Furniture - Hove
Good Afternoon Nic,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I appreciate there has been a delay and I would like to sincerely apologise for the delay and the lack of communication from DFS. I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this.
Kind Regards,
Lorraine A
DFS Central Customer Support
What a great experience
What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.
7 juli 2026
Svar från DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
An excellent experience
Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.
7 juli 2026
Svar från DFS Furniture - Hove
Hello Jennifer,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
3 decades I’ve used this company….No more!.
I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115
3 decades I’ve spent double figures in the thousands, on furniture….not anymore.
6 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Hove
Hello Michelle,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable.
After reviewing this internally I can confirm the order was delivered in 2022, it was agreed if you were to order again (2-weeks after delivery) a refund of £50 would be taken discounted from the newest order. This is now 4-years later, I am afraid it is not proportional to grant any further remedies. We will cooperate with the Ombudsman complaint once received.
Kind regards,
Lia
DFS Customer Support
Paul was great
Paul was great. Explained everything and didn’t rush us into making a decision. Gave us plenty of space but was there when we needed him.
7 juli 2026
Svar från DFS Furniture - Hove
Hello Maz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Terrible service
Terrible service, my sofa, chairs and footstool arrived as planned, the footstool was terribly cracked inside, the delivery man reported this with photos he took and said you should hear in a couple of days about a replacement, exactly one week later I haven't heard a thing, disgusting service.
30 juni 2026
Svar från DFS Furniture - Hove
Good Afternoon John,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the footstool.
I am happy to see since your review you have been contacted to arrange a service visit for Wednesday 15th July and please be rest assured we will feed this back internally to ensure this doesn't happen again.
However, please be assured we will have this resolved for you as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales person was a great help
The sales person was a great help, being present and attentive whilst at the same time allowing us room to make decisions.
29 juni 2026
Svar från DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
Went to the Hove store, spoke to two staff members ( I think it was Paul and Jess) both were so helpful, friendly, knowledgeable and professional, that is why we purchased today.
5 juli 2026
Svar från DFS Furniture - Hove
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent service professional and…
Excellent service professional and knowledgeable which made a smooth process
5 juli 2026
Svar från DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Hove
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Jess was really friendly and helpful…
Jess was really friendly and helpful and knowledgeable about both the sofas we were interested in.
Clearly went through the product and finance details
4 juli 2026
Svar från DFS Furniture - Hove
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Bev was really clued up in her…
Bev was really clued up in her knowledge for our questions about sofas
Felt really comfortable in her knowledge, put us at ease, feeling happy 😃
3 juli 2026
Svar från DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
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