Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Se mer
Företaget har svarat
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Se mer
Företaget har svarat
Andy was very personable and took great care in dealing with us. He was knowledgeable and when we were not able to have the sofa we initially wanted he recommended a model which was affordable and we... Se mer
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Cobridge Road, ST1 5LG, Stoke-on-Trent, Storbritannien
- 0333 999 9747
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly
Friendly, efficient service both at my first visit and on my return to confirm the purchase
2 juli 2026
Svar från DFS Furniture - Hanley
Hello Glen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Hanley
Hello Mr Newman,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience, they didn’t hassle you when you went in and just greeted you and said if you need anything just let us know so overall excellent experience
1 juli 2026
Omdöme utan inbjudan
Svar från DFS Furniture - Hanley
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ross was really helpful
Ross was really helpful, and was good fun to deal with. He looked after us well and made us a great coffee :) When we said we were just moving to the area, he gave us lots of places to go.
30 juni 2026
Svar från DFS Furniture - Hanley
Hello Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Journey . Staff very helpful in the store from…
Staff very helpful in the store from start to finish. Delivery was on time and my walls are still intact. Delivery men were very nice and respectful. The sofa is a little hard but I am sure it will soften when I have used it for a while. Colour of sofa same as in the showroom. All in all i would recommend DFS and use them again.
22 juni 2026
Svar från DFS Furniture - Hanley
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Quick experience under one rooff
Quick experience under one roof.
After looking on line for a sofa we chose Dfs. we approached a lady named Chrissi. told her which sofa we liked. Then mentioned we were looking for a bed as well. Chrissi mentioned that if we purchased a bed at the same time we would only pay for one delivery which would save us £129.00 plus the mattress and the base together a further saving £50 pounds which was great £180 pounds saving brilliant. chrissi was so helpful. she double checked everything so it right. we came out of Dfs a happy couple. Thank you.
28 juni 2026
Svar från DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Chrissi met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Both times we came to the store we were…
Both times we came to the store we were dealt with by John, he was fantastic. Very friendly and helpful
25 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John with the jazzy shoes - great
John with the jazzy shoes was a fantastic help, he made us feel comfortable in store and helped us with great knowledge of the sofas.
24 juni 2026
Svar från DFS Furniture - Hanley
Hello Connor,
Thanks for your lovely feedback, we’re glad to hear John met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful staff
16 juni 2026
Svar från DFS Furniture - Hanley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and pleasant
Kelly was very helpful with our order. She was very pleasant and explained everything thoroughly.
22 juni 2026
Svar från DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Beth was great very clear in explaining…
Beth was great very clear in explaining processes and very cheerful well done
21 juni 2026
Svar från DFS Furniture - Hanley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Furniture purchase
Today I purchased from the Sophia furniture range. Chrissie, the sales lady who assisted me was extremely helpful. She gave me all the information I needed regarding my purchase and was extremely helpful.
20 juni 2026
Svar från DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly service
20 juni 2026
Svar från DFS Furniture - Hanley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff and helpful,nothing was…
Friendly staff and helpful,nothing was to much trouble
18 juni 2026
Svar från DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Were made very welcome in the very…
Were made very welcome in the very spacious and well furnished store by Linzi who was on hand for our need and advice. 10 out of 10.
4 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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