Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Se mer
Företaget har svarat
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... Se mer
Företaget har svarat
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Cobridge Road, ST1 5LG, Stoke-on-Trent, Storbritannien
- 0333 999 9747
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Furniture purchase
Today I purchased from the Sophia furniture range. Chrissie, the sales lady who assisted me was extremely helpful. She gave me all the information I needed regarding my purchase and was extremely helpful.
20 juni 2026
Svar från DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly service
20 juni 2026
Svar från DFS Furniture - Hanley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff and helpful,nothing was…
Friendly staff and helpful,nothing was to much trouble
18 juni 2026
Svar från DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Were made very welcome in the very…
Were made very welcome in the very spacious and well furnished store by Linzi who was on hand for our need and advice. 10 out of 10.
4 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent
We were greeted by the lovely Linzi who helped us find our perfect sofa, she was super friendly kind and considerate she really looked into all our questions and went above and beyond in my opinion to help us
We ordered our sofa and are waiting for a delivery date. Thank you
14 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar från DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff went the extra mile
Customer service was excellent. Staff were friendly, helpful and explained things well.
13 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar från DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very welcoming and are super friendly…
Very welcoming and are super friendly with their customers, made sure we understood every detail..
Loved every bit of help from them.
12 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service...very welcoming…
Good customer service...very welcoming to the store and super friendly, makes sure the customer is satisfied with the product details..
11 juni 2026
Svar från DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Svar från DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience in dfs on…
We had a great experience in dfs on both visits, we saw Beth the first time when we made our initial enquiry into the Orka sofa she was very helpful and informative. Upon our second visit to purchase we were seen by John and he was very helpful, informative and great to chat to, he covered all the options and discussed all the care options available and raised soke good points too, very friendly and overall couldn't fault our experience with the team.
11 juni 2026
Svar från DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lisa
Lisa, our sales assistant was freindly knowledgeable and efficient. Great transaction, very pleased with our purchase .
10 juni 2026
Svar från DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Order Placed
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff.
We were allowed to browse at our leisure and even offered drinks.
Plenty of choice of sofa's and nothing was too much trouble when we did ask for advice
10 juni 2026
Svar från DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Made to feel welcome and not initially…
Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The sales lady was most helpful in showing us a couple of units after trawling through her laptop to find the right combination. We eventually purchased the unit and in addition, a King size mattress along with several other items. She is an asset to the company.
9 juni 2026
Svar från DFS Furniture - Hanley
Hello Monty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The staff were so friendly and helpful
The staff were so friendly and helpful, they explained everything well with excellent explanation.
9 juni 2026
Svar från DFS Furniture - Hanley
Hello Anita,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
8 juni 2026
Svar från DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
8 juni 2026
Svar från DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31 maj 2026
Svar från DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.