The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... Se mer
Företaget har svarat
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Se mer
Företaget har svarat
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Gonerby Road, NG31 8AU, Grantham, Storbritannien
- 0333 999 9743
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DFS experience
Very good service, not pressured at all. Everything explained very well.
7 februari 2026
Svar från DFS Furniture - Grantham
Good Afternoon Sally,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service was excellent
The service was excellent, friendly and polite, everything was explained to me clearly, I was made to feel welcome and also had a coffee made for me, first rate service.
28 januari 2026
Svar från DFS Furniture - Grantham
We appreciate you taking the time to share your feedback! We're so happy to hear that you felt welcome and that our team provided first-rate service. We're also glad you enjoyed the coffee!
Kind Regards,
Vanessa
DFS Customer Support
Kien Sofa
Paige was very helpful and informative and made purchasing a good experience.
4 februari 2026
Svar från DFS Furniture - Grantham
We appreciate you sharing your positive experience. We're so glad to hear that our advisor was helpful and informative during your purchase.
Kind Regards,
Vanessa
DFS Customer Support
No pressured selling but advice given when requested
We were welcomed as we arrived in the store and advised where to look for our chosen type of sofa. We were then left to browse in our own time. There was no one hovering or pressuring us but they were on hand to answer all our questions. When we were concerned about the sofa fitting to our lounge we were advised that there was a slightly smaller version, which was perfect. Very happy
3 februari 2026
Svar från DFS Furniture - Grantham
We're happy to hear that you felt welcome in our store and were able to browse comfortably. We appreciate that our team was available to answer your questions and help you find the perfect sofa size. Thank you for your review!
Kind regards,
Vanessa
DFS Customer Support
I purchased a new sofa
I purchased a new sofa. All choices of fabric were explained with the additional costs for each choice made clear. Finance options also explained. No pressure to pick most expensive option
21 januari 2026
Svar från DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Monday morning feeling
The staff were polite and friendly but did not bother us when we said we were just browsing. however when we had made a decision the salesman was efficient and friendly answering all our questions and giving us all the details we needed .
2 februari 2026
Svar från DFS Furniture - Grantham
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you had a positive experience with our team and that they provided helpful service.
Kind Regards.
Vanessa
DFS Customer Support
Staff were great today
Staff were great today, also yesterday at first visit. All were helpful and knowledgeable without being too pushy. Very pleased with my purchase.
1 februari 2026
Svar från DFS Furniture - Grantham
We appreciate you taking the time to leave us this feedback. We're happy to hear that our staff were helpful and knowledgeable, and that you are pleased with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Grantham
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service and helpfulness.
We had been researching our new sofa’s on your website for a while so the whole experience turned out well when visiting your Grantham store. Very friendly and helpful young man, Andrew, made the final step for us just right.
31 januari 2026
Svar från DFS Furniture - Grantham
Thank you for sharing your positive experience with us. We are so happy to hear that our team member was helpful and that you found what you were looking for in our store.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Grantham
We appreciate you taking the time to leave us this great review. We're so glad you found our sales lady lovely and knowledgeable!
Kind Regards,
Vanessa
DFS Customer Support
Knowledgable and caring staff makes all the difference!
Paige made designing our living room a breeze with her knowledge and insight into things we hadn't even considered. A true pleasure to work with!
24 januari 2026
Svar från DFS Furniture - Grantham
We are really happy that our team member's expertise made designing your living room so easy. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Grantham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Salesman was outstanding at explaining…
Salesman was outstanding at explaining everything.
25 januari 2026
Svar från DFS Furniture - Grantham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent shopping experience
Sammy was very knowledgeable. At no point did we feel pressured to make a purchase however, once we had decided she could not have been more helpful. A very pleasant, professional young lady. A credit to your brand. Thank you.
24 januari 2026
Svar från DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful staff and was able to…
Very helpful staff and was able to purchase what we wanted with their help
23 januari 2026
Svar från DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Buying a three piece suite easily.
The whole process of choosing a suite and chair was made so easy via the sales man Dan. He explained the process , showed us the three piece and chair, so easily , the finance side of it was made easy to understand. He was very friendly, polite and easy to chat to. It was an enjoyable shopping spree made great by Dan
24 januari 2026
Svar från DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lorraine A
DFS Central Customer Support
Andrew was very helpful
Andrew was very helpful, knowledgeable and friendly. Made the whole experience a pleasure.
23 januari 2026
Svar från DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Purchased two sofas and a chair with a…
Purchased two sofas and a chair with a footstool from the grantham shop. Sammy was very helpful and the process was very easy
21 januari 2026
Svar från DFS Furniture - Grantham
We appreciate you taking the time to leave us a 5* review. We are so happy to hear that our team member made the process easy for you!
Kind Regards,
Vanessa
DFS Customer Support
Excellent, professional customer service
Dan at the Grantham store was brilliant. I arrived at the store knowing exactly what I wanted, and he made sure that the order was correct after I was having difficulty completing online. He offered me additional relevant products (and a nice cup of tea!), advised what was suitable for my needs and wasn't pushy on the products I declined. I will return to this store again in the future - thanks Dan!
21 januari 2026
Svar från DFS Furniture - Grantham
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you had such a positive experience in our Grantham store and that our colleague was so helpful. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
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