Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Se mer
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We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... Se mer
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Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Storbritannien
- 0333 999 9844
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tony was excellent in the way he…
Tony was excellent in the way he explained everything to us and making us laugh at the same time
21 maj 2026
Svar från DFS Furniture - Dudley
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The two sales staff were welcoming
The two sales staff were welcoming, patient and gave excellent explanations of the furniture and costs.
20 maj 2026
Svar från DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Ben was so helpful welcoming and…
Ben was so helpful welcoming and lovely! He was not pushy and we got exactly what we wanted! Highly recommend, lovely chap and outstanding service
19 maj 2026
Svar från DFS Furniture - Dudley
Good morning Liv,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Brilliant sofas and fantastic service
Brilliant sofas and fantastic service. Would highly recommend
6 februari 2026
Svar från DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The young man who served us was…
The young man who served us was brilliant, very polite, and helpful, a credit to your company
18 maj 2026
Svar från DFS Furniture - Dudley
Good morning Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tony the salesman in merry hill store…
Tony the salesman in merry hill store very knowledgable and helped me with purchasing sofa bed
17 maj 2026
Svar från DFS Furniture - Dudley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
Great delivery delivery driver friendly…
Great delivery delivery driver friendly and pleasant item package well very pleased
9 maj 2026
Svar från DFS Furniture - Dudley
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The man who helped us was great didn’t…
The man who helped us was great didn’t push us gave us time and great service thank you
8 maj 2026
Svar från DFS Furniture - Dudley
Good morning Westley,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The customer service was spot on
The customer service was spot on. Friendly, patient and clear in everything.
15 maj 2026
Svar från DFS Furniture - Dudley
Good morning Andy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The sales lady Alisha was very friendly…
The sales lady Alisha was very friendly but not pushy. She left us to browse after asking if we needed help.
Once we decided we called her back and she put the order through easy and not long winded. Lovely young lady. Thankyou
14 maj 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Amazing staff!
Jen was very attentive and was super helpful. It’s always so much of an easier process with a friendly face helping you through it. She helped us figure out exactly what we needed and helped us understand the process. Matt kindly double checked everything for us and was lovely!
12 maj 2026
Svar från DFS Furniture - Dudley
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Had great service from Ben whilst in…
Had great service from Ben whilst in store, smooth and painless!
11 maj 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wonderful customer service!!
Wonderful customer service which was dealt with smoothly quickly and very welcoming! Would recommend DFS every time from this experience. The sales colleague was so kind and helpful.
11 maj 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Had been looking for a new sofa for a…
Had been looking for a new sofa for a while, searched the local stores.
Nice clean store, no hard sell, helpful staff, reasonable prices.
Tony the sales chap who dealt with me was friendly, knowledgeable going through all of the details.
9 maj 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Have bought furniture from the store…
Have bought furniture from the store before and so have confidence in their products. There was a special offer on so took full advantage of that.
Good quality.
Staff were friendly and knowledgeable.
9 maj 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
5 stars for Tony at DFS
5 stars for Tony at DFS! He was so helpful and gave us plenty of great recommendations in a relaxed, no-pressure environment. He even gave us some practical tips on measuring up with tape at home to make sure the fit was right. A truly professional and friendly service
9 maj 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service and cooperative staff
7 maj 2026
Svar från DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony was great! He was super helpful and made our experience super easy. We did not spend long after finding a sofa suitable for us, swift service as we like. Tony was also very funny making this an enjoyable experience. Thanks Tony!
7 maj 2026
Svar från DFS Furniture - Dudley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and no hard sell
Very professional and no hard sell
Answered our questions very clearly
7 maj 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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