Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Se mer
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We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... Se mer
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Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Storbritannien
- 0333 999 9844
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Dudley
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
Tony was amazing
Tony was very helpful and very supportive.. he explained in great detail about the product.. no complaints
13 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Tony was very helpful without being…
Tony was very helpful without being pushy. Answered all our questions in a professional manner.
13 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
A lovely greeting by Staff member…
A lovely greeting by Staff member Aaliyah, no pressure by her and allowed to roam the department and saying she was free to help with any questions we had. We settled on our chosen sofa but asked if she could tell us the things she could offer us to help us make up our mind. She was very helpful and emailed us everything we decided on that would be best for us but we left and told her we needed to think it over. On returning to our car my husband said we should go back and order as Aaliyah had said if we ordered we had time to cancel our order if it wasn’t for us. We sat to exchange information, Aaliyah was very polite throughout and explained everything, - payment plans, cleaning kits and terms of extending guarantee etc. we were very pleased with our sofa and how Aaliyah explained everything- she even offered us a rug for £29 because we had brought the sofa today - so that was a surprise bonus. Very pleased indeed and then Aaliyah offered us hot refreshments too which we did not decline. Fab experience visiting DFS Merryhill today and 10 out of 10 for Aaliyah being so down to earth , helpful and making this such a lovely visit that I usually find daunting
12 augusti 2026
Svar från DFS Furniture - Dudley
Hello Donna,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
The lady was very friendly & helpful
11 augusti 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Svar från DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
There was a lot of furniture to choose…
There was a lot of furniture to choose from and the dfs staff was very helpful and made us feel welcome. Best regards from the Thompson’s
10 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellant member of staff
Excellant member of staff, very knowledgable and professional
10 augusti 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent information and a very easy…
Excellent information and a very easy and quick transaction
9 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was overall was very smooth and…
Service was overall was very smooth and Tony patiently helped us to find the right furniture
8 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Tony gave us great customer service
Tony gave us great customer service. He wasn't pushy he explained our options, offered opinions and answered any questions we had.He gave us time to look at other styles of sofas and let us decide on our own .
He is a credit to the store
8 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Extremely disappointed with the service…
Extremely disappointed with the service I've received from DFS.
After spending around £5,000 on sofas, I expected much better communication and customer service. My delivery was confirmed for today, and when I called the day before because I hadn't received a delivery time slot, I was reassured that I would receive one and that my sofas were definitely out for delivery.
Today, after hearing nothing, I contacted DFS again only to be told the warehouse said my sofas weren't out for delivery after all. I'm now expected to wait up to 72 hours for an update.
I'm currently pregnant and got rid of my old sofas because I was relying on the confirmed delivery date. I have now been left with no sofas in my home, which has caused unnecessary stress and inconvenience.
I was also uncomfortable with my experience in store. A staff member, Aaliyah, behaved towards my husband in a way that I felt was unprofessional and made me uncomfortable.
Overall, this has been a very disappointing experience from start to finish. I hope DFS takes this complaint seriously and puts things right, including offering appropriate compensation for the inconvenience and poor service.
29 juli 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and lack of communication from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
Having looked into your order we are pleased to see that since your review, you have spoken with a member of the DFS Team and please be rest assured we are looking into this for you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
Fantastic customer service
Fantastic customer service. Brilliant staff, very helpful highly recommend.
6 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Spotted the table in store
Spotted the table in store. Tony very helpful no problems a good man to deal with.
6 augusti 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely sales person who was so helpful…
Lovely sales person who was so helpful made our purchase very easy...
6 augusti 2026
Svar från DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
An easy and hassle free experience
An easy and hassle free experience, various options were explored and the sales assistants were really helpful.
5 augusti 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar från DFS Furniture - Dudley
Hello Geanina,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We recently purchased a sofa from DFS…
We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeable, and happy to help without being pushy.
Tony took the time to answer all our questions, explain the available options, and helped us find the right sofa to suit our needs. His professionalism and customer-focused approach made the whole experience smooth and enjoyable.
Overall, it was a very positive experience, and we would like to thank Tony for his assistance. He is a real credit to DFS.
12 juli 2026
Svar från DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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