The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... Se mer
Företaget har svarat
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... Se mer
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Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, Storbritannien
- 0333 999 9804
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rash was extremely professional
Rash was extremely professional, patient and provided with the best customer service and he really helped us make us decide which sofa to go with
21 juni 2026
Svar från DFS Furniture - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very good and excellent service! Given by r the gentleman. Very special thanks to him
Very good and excellent service!
Very good customer service and helpful
20 juni 2026
Svar från DFS Furniture - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I had an excellent experience with DFS…
I had an excellent experience with DFS thanks to Jaz. From the moment they assisted me, they were friendly, professional, and incredibly helpful. They took the time to answer all my questions, kept me informed throughout the process, and made everything easy and stress-free. Their patience, knowledge, and willingness to go the extra mile really stood out.
20 juni 2026
Svar från DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Checked out quickly and efficiently to…
Checked out quickly and efficiently to progress purchase.
24 april 2026
Svar från DFS Furniture - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Brent Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very positive experience
Very positive experience.
The lady who assisted us Danya( apologies if I've misspelled it) was incredibly helpful, friendly and patient. She answered all our questions and made the whole process smooth and enjoyable.
Excellent customer service and we are delighted with our purchase.
14 juni 2026
Svar från DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Gary was very good.Explained everything…
Gary was very good.Explained everything in detail.Great experience.
15 juni 2026
Svar från DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Furniture
Yes, it is very nice there's service, they staff give you very deeply information about subjects, I am very grateful for them
13 juni 2026
Svar från DFS Furniture - Brent Cross
Hello Nisha,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing experience
Amazing experience, the staff helped me a lot with my purchase, I am extremely appreciative and grateful. The staff was amazing.
2 juni 2026
Svar från DFS Furniture - Brent Cross
Hello Abdulaahi,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had a great experience today
We had a great experience today. Nice customer service ever!
12 juni 2026
Svar från DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I want to thank you and your company…
I want to thank you and your company for The Best salesperson Ever his name is Eamon ,omg he was So
Lovely he had patience especially with me ,and a lovely personality He sold us that settee Not with pressure just us all talking and asking questions ,He was Amazing ,easy to talk to I hope you can tell him how pleased my daughter and myself was today For him being there and us in the right place at the right time His a credit to his Mum an Dad they raised him with oure manners Eamon made our day we came out of your store Happy and beaming Thank you all Miss Kimberley Ford😊🌟🙏🏼
11 juni 2026
Svar från DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Eamon met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Hello Theresa,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I purchased a sofa from DFS today
I purchased a sofa from DFS today. This will be my third sofa from you over the last 30 something years
I was served today by Gary what’s a absolutely wonderful experience from start to finish
He was so friendly and chatty and genuinely just a lovely all round person to deal with
He answered all our questions and let us feel confident we had made the right decision
Thank you for such a excellent customer service
9 juni 2026
Svar från DFS Furniture - Brent Cross
Hello Lucy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Brent Cross
Hello Said,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
I had really a good service 🙏🥰
6 juni 2026
Svar från DFS Furniture - Brent Cross
Hello Perry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.