Yes we did 👍🏽 purchase a sofa... thanks to Bal at the Birmingham branch ... highly recommended with his sales experience & lovely hospitality like we were on hoilday lol ... excellent product knowle... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The salesman Amjad was really amazing, listened to what I wanted & explained the item purchased & others sofas I was considering & in the end chose what I wanted with Amjads help. Also the manager L... Se mer
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Unfortunately we forgot the name of the gentleman who helped us today. However he was very helpful with looking for the right sofa with our preference of colour, fabric feel and style of sofa. We walk... Se mer
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Sandra at the Highgate, Birmingham branch was very thorough and courteous. She was patient while we made our decisions and explained the purchase procedure clearly. She did not pressurise us at any st... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
John Kempe Way, B12 0HU, Birmingham, Storbritannien
- 0333 999 9782
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DFS good customer service
Let us have a look around without any pressure then offered us a nice hot drink as the salesman could see we had maybe settled with the one we were sitting on and he asked if we needed assistance. You either want to buy one or not and he then continued to explain all the sizes.
8 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were served by Imran
We were served by Imran, lovely young man, very polite and friendly, gave us loads of options to choose which helped me to make my mind up with ease, he even stayed back because we were feeding our baby, didn’t rush us or made us uncomfortable. Fantastic service. Thank you Imran
8 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Imran was a great help… went above and…
Imran was a great help… went above and beyond to help us understand the cinesound sofa. Big Thankyou and can’t wait to get it delivered!
8 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
An excellent customer service by Iram
An excellent customer service by Iram
Thank you you made our trip much more easier
8 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The sales assistant was very patient
The sales assistant was very patient, professional, informative with us, offered lovely coffee and gave my husband a coffee I time to discuss our decision. No complaints on the purchase made today. Informed approx 2 weeks gor delivery
7 augusti 2026
Svar från DFS Furniture - Birmingham
Hello Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
The sales man was very helpfull and…
The sales man was very helpfull and understaning. Nothing was to much trouble.
7 augusti 2026
Svar från DFS Furniture - Birmingham
Hello Cebert,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good experience was created at the…
Good experience was created at the door. Asked if we had been there before allowed to browse and help was there when needed.
7 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sandra was an amazing sales person we…
Sandra was an amazing sales person we gave her our criteria and she knew exactly where to go. She answered every question that we had her customer service was amazing thank you.
5 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Walked in greeted by nice man jimmy i…
Walked in greeted by nice man jimmy i told him what i was after and that i wanted to look by myself he said call me when you need me he then aproached me few minutes later i told him i like that but it needs to be manual not electric jimmy said we can arrange that which i was shocked at we sat and chatted i chose colour and thickness of leather he came across as honest even told me sides and back of chair is not leather jimmy told me about lots of extras which i declind jimmy was very helpful and keyed up i will return to store in the future we have a 3 piece from DFS over 10 years still going good
5 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent service by imran he made us…
Excellent service by imran he made us feel really welcome and explained everything in detail. An absolute asset to your team.
5 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello Joshua,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Amazing service
Thank you to all the staff who helped us today. The service you offered was great. We didn't feel pressured or rushed and staff were on hand to answer questions and took the time to go through all options with us. Staff even took the time to engage with our (slightly feral) child and kept him happy throughout the process. Thank you to Iran especially for your help in finalising all the figures and order. Excited for our new sofa to arrive ❤️
4 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Hi I had a great experience
Hi I had a great experience, staff were so pleasant and helpful. They approached me a few times asking if I needed help.Would recommend to friends
28 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Imran was excellent
Imran was excellent, very helpful, knowledgeable, and very patient with us while we made our decision.!
4 augusti 2026
Svar från DFS Furniture - Birmingham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
This is our third purchase in 20 years…
This is our third purchase in 20 years from this DFS branch. Just like previous experiences, the staff were knowledgeable, efficient and genuinely look after you.
3 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.