Yes we did 👍🏽 purchase a sofa... thanks to Bal at the Birmingham branch ... highly recommended with his sales experience & lovely hospitality like we were on hoilday lol ... excellent product knowle... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The salesman Amjad was really amazing, listened to what I wanted & explained the item purchased & others sofas I was considering & in the end chose what I wanted with Amjads help. Also the manager L... Se mer
Företaget har svarat
Unfortunately we forgot the name of the gentleman who helped us today. However he was very helpful with looking for the right sofa with our preference of colour, fabric feel and style of sofa. We walk... Se mer
Företaget har svarat
Sandra at the Highgate, Birmingham branch was very thorough and courteous. She was patient while we made our decisions and explained the purchase procedure clearly. She did not pressurise us at any st... Se mer
Företaget har svarat
Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Soffbutik
- Butik med möbelklädsel
Skrivet av företaget
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrivet av företaget
Kontaktuppgifter
John Kempe Way, B12 0HU, Birmingham, Storbritannien
- 0333 999 9782
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Amazing service
Thank you to all the staff who helped us today. The service you offered was great. We didn't feel pressured or rushed and staff were on hand to answer questions and took the time to go through all options with us. Staff even took the time to engage with our (slightly feral) child and kept him happy throughout the process. Thank you to Iran especially for your help in finalising all the figures and order. Excited for our new sofa to arrive ❤️
4 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Hi I had a great experience
Hi I had a great experience, staff were so pleasant and helpful. They approached me a few times asking if I needed help.Would recommend to friends
28 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Imran was excellent
Imran was excellent, very helpful, knowledgeable, and very patient with us while we made our decision.!
4 augusti 2026
Svar från DFS Furniture - Birmingham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
This is our third purchase in 20 years…
This is our third purchase in 20 years from this DFS branch. Just like previous experiences, the staff were knowledgeable, efficient and genuinely look after you.
3 augusti 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Svar från DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Visited DFS Birmingham today
Visited DFS Birmingham today , looked after by Kev.
No pressure sales , left to browse .
My 9 year old picked out a perfect pair of sofa’s .
Everything was done professionally & easily .
Thank you
1 augusti 2026
Svar från DFS Furniture - Birmingham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Kev met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Your coworkers were very helpful and…
Your coworkers were very helpful and kind to us they gave us grate options and told us their opinion on which sofa was best.
31 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jimmy was brilliant from start to…
Jimmy was brilliant from start to finish—super helpful, not pushy at all, and made the whole process quick and easy. Highly recommend asking for him!
31 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service today at the Camp hill…
Great service today at the Camp hill Middleway store Birmingham- I didn’t get the guys name sadly but excellent service
Not pushy for sale but helpful and answered all our questions brilliantly
We have ordered our sofas
Order 45ZQR6274 really excited
Definitely recommend
Thank you
29 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We had a great experience with Jimmy…
We had a great experience with Jimmy at DFS Birmingham. We visited DFS as a friend of ours bought from DFS and we loved the sofa. Jimmy was patient and explained the difference between the models. We went back another day to finally buy the sofa and the staff was gracious to stay another 20 min post closure time to wrap things up. The other staff at DFS Birmingham were quite friendly as well.
28 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Had a really lovely experience
Had a really lovely experience. We were welcomed at the door which we didnt get in other places, but were given time to explore on our own and consider our options. We had a good level of engagement with the staff especially Jimmy. We were given alternative options on sofas which would be best for our home. Jimmy was very informative, clear and professional.
21 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
had an excellent experience with the…
had an excellent experience with the customer service team. They were friendly, professional, and went above and beyond to help me. My questions were answered promptly. It’s refreshing to receive such outstanding service. Thank you for making me feel valued as a customer.
28 juli 2026
Svar från DFS Furniture - Birmingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff member Imran
Very helpful staff member Imran.
Not pushy at all and knowledgable.
28 juli 2026
Svar från DFS Furniture - Birmingham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous customer service …
As soon as we walked through the door Kevin made us feel very welcome nothing was to much trouble 12/10 customer service all we can say is Kevin is a great asset to your company
27 juli 2026
Svar från DFS Furniture - Birmingham
Hello Julie,
Thanks for your lovely feedback, we’re glad to hear Kevin met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We had a great experience thanks to…
We had a great experience thanks to Jimmy. He provided excellent customer service from start to finish, giving us honest advice without any pressure. He was incredibly patient with us, even though we spent a long time in the showroom and never made us feel rushed.
Jimmy took the time to show us around, explain the different fabric options and went through the care and maintenance instructions. His knowledge, professionalism, and friendly approach made choosing our furniture so much easier. We really appreciated all of his help and would highly recommend asking for Jimmy if you’re visiting.
27 juli 2026
Svar från DFS Furniture - Birmingham
Hello Wiam,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Comfortable sale didnt feel…
Comfortable sale didnt feel pressured,was given good advice,sales lady was lovely and extremely polite
27 juli 2026
Svar från DFS Furniture - Birmingham
Hello Beverley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very detailed and informative by the…
Very detailed and informative by the staff no over selling which is appreciated. Don’t life feeling pressured, and we was shown multiple options good customer service
20 juli 2026
Svar från DFS Furniture - Birmingham
Hello Marlon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who served us was attentive…
The lady who served us was attentive but also gave us space to consider options. The whole process was very easy
25 juli 2026
Svar från DFS Furniture - Birmingham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.