Easy ordering and very speedy delivery, as I have only had the dehumidifier for a couple of weeks, I can’t really comment on reliability. So far it does what’s supposed to do ie remove the moisture fr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Put profit before customer service, won’t accept returns False Marketing claims: SAY: Alexa and Google home enabled BUT "do not use unattended or when house empty" SAY: for modern interiors a... Se mer
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very fast delivery was well packaged has the best instructions I have ever seen .I waited 3months to see how well product it was a dehumidifier and its the best I have ever bought it does not use to... Se mer
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I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... Se mer
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Företagsinformation
Om Devola
Skrivet av företaget
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktuppgifter
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Storbritannien
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4,5
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unbelievably quick efficient service.
Unbelievably quick efficient service.
Ordered a replacement electric heater and it arrived the following day.
The heater is excellent value, a neat unobtrusive design and easy to wall mount.
It is keeping my living room warm and cosy though the January storms.
19 januari 2026
Svar från Devola
Hello,
Thanks for sharing this — really glad to hear the heater arrived so quickly and that it’s been such a good fit for your space 🔥
Nice to know the design worked well for wall mounting too, and great that it’s keeping your living room cosy through the January weather ☃️🌨️
Best wishes,
Elise
Quick delivery of unit thanks but the…
Quick delivery of unit thanks but the Filters were sent separately- which I wasn’t told about and delivered by another courier without even a card to say where they’d left it.
I only found out when I phoned to say I’d received the unit but not the filters.
19 januari 2026
Svar från Devola
Hi Diane,
Thanks for letting me know — and I’m really sorry about the confusion with the filters 📦
They do sometimes ship separately due to being pre-packaged from the supplier, however you should have been told that. I’ll feed this back so we can avoid similar mix-ups in future. I’m glad the main unit arrived quickly at least!
Best wishes,
Elise
The heater arrived well packed.
The heater arrived on time and well packed in stout boxes. The heater itself operates as I had hoped and , once I had mastered the control app, is easy to operate from my mobile.
16 januari 2026
Svar från Devola
Hi Paul,
Thanks for the review — really glad to hear the heater arrived on time and well protected 📦🙂
Good to know it’s working just the way you hoped, and once the app clicks into place it does make things a lot easier from your phone 📱
Best wishes,
Elise
I purchased this lovely panel heater…
I purchased this lovely panel heater for my massage studio soon to open. It is great, not only to look at but to be able to control it from my phone is so useful. I love the temp display.It doesn't bother me that it is fairly bright but the dysplasia can be turned off. It does take a wee while to reach temp but is fine for my needs.
16 januari 2026
Svar från Devola
Hi Lynne,
Thanks for sharing this — really glad to hear the panel heater fits your studio so well and that you’re enjoying the phone control 🔥🙂
The temp display is definitely handy, and it’s good to know the brightness doesn’t bother you (and that the option to turn it off helps) 🔆
They do take a little time to get up to temperature, but it sounds like it’s working nicely for what you need.
Best wishes,
Elise
Excellent Service
16 juni 2025
Svar från Devola
Hello,
Thanks for the review — I really appreciate the kind words 😊
If you ever need anything, just let us know.
Best wishes,
Elise
Found the type of product I wanted…
Found the type of product I wanted online, and at a better price direct from devola than on other sites.
Speedy delivery thankyou.
19 januari 2026
Svar från Devola
Hi Annabel,
Thanks for sharing this — great to hear you found exactly what you were looking for, and that going direct gave you the best price 🪙
Really glad the delivery was nice and quick too 🛣️🚛
Best wishes,
Elise
Good heater works well and looks smart
Good heater works well and looks smart. Negative, the lead is so very short and you are advised not to use an extension lead so limits where you can place it.
6 januari 2026
Svar från Devola
Hi Mrs. Marshall,
Thanks for taking the time to share your thoughts 🙂 Glad to hear the heater’s working well and that you like the look of it.
I get what you mean about the short lead — it’s definitely something that can be limiting, especially with the guidance around extension cords. I’ll feed this back so we can look at improving it in future versions 👍
Best wishes,
Elise
Very good experience!
Very good experience dealing with Devola.
Devola processed the order very quickly and dispatched it that day. I received the item by lunchtime the following day 😊
18 januari 2026
Svar från Devola
Hi Paul,
Thanks so much for sharing your experience 😊 Really glad to hear everything went smoothly and that your order reached you so quickly.
Best wishes,
Elise
Excellent product so far used there…
Excellent product so far used there products for a few years now.the heater is great and easy to set up.
21 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Pam,
We really appreciate you sticking with our products over the years — that truly means a lot 🔥
It's great to hear the heater’s been easy to set up and is working well for you so far.
Best wishes,
Elise
Great product and customer service
Great product and customer service
21 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Emily,
Thanks so much for the feedback — really glad you’re happy with both the product and the service 🤩
We really appreciate you taking the time to leave a review.
Best wishes,
Elise
I was very satisfied with the delivery…
I was very satisfied with the delivery of heater
13 januari 2026
Svar från Devola
Hi Brian,
We really appreciate the feedback.
Pleased to hear the delivery went well 🔥
Best wishes,
Elise
Svar från Devola
Hi Charlie,
It's good to hear you were happy with the service. Thank you for the great review ✨
Best wishes,
Elise
Very high quality and fulfilled my…
Very high quality and fulfilled my expectations
21 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hello,
Thanks for letting us know — We're leased it lived up to expectations 🔧
Best wishes,
Elise
Ordered was easy
Order was easy. Goods never arrived. Chased then told it was lost in despatch. Im waiting for credit to my card. Hopefully that will arrive soon.
13 januari 2026
Svar från Devola
Hi Leonie,
Thank you for your feedback. I’m sorry for the inconvenience caused by the delivery issue. I can confirm that once the parcel was confirmed as lost in transit, a full refund was issued to your card on 16th. Depending on your card provider, it may take a few working days for the funds to show on your statement.
If you have any questions or need further assistance, please don’t hesitate to get in touch.
Best wishes,
Elise
Svar från Devola
Hi Leopoldina,
It's great to hear you were happy with the timing. Thanks for the trust 🤝
Best wishes,
Elise
I love my new dehumidifier
I love my new dehumidifier! Loves the fact that also purifies the air in the house! Very competitive price! I would definitely recommend buying from Devola!
12 januari 2026
Svar från Devola
Hi Carlos,
Thanks for the lovely review — it's great to hear you’re enjoying the dehumidifier and making use of the air‑purifying feature, and that the price felt right too 🌿
Best wishes,
Elise
Very fast delivery
Order was dispatched immediately and arrived next day. Product is exactly as described and I'm very happy with it
13 januari 2026
Svar från Devola
Hi Lena,
Thanks for the review — I'm pleased to hear it arrived quickly and that the product matched the description and expectations 🙂
Best wishes,
Elise
First experience of a smart heater
I bought a 2000w glass panel heater which was delivered the next day. Having always had gas central heating I moved to a flat and could not get on at all with the slow, ineffective heaters in situ.
The new one is small, compact and stylish though I would say light grey rather than platinum white as described. It heats up very quickly and is effective in a medium sized bedroom. I had thought that the description of timer meant it could have scheduled on and off times set with the remote control but the timer is just 1 to 24 hour duration. It is of course a smart heater and operating times are set eg on the Alexa app. I had to enlist help from a more IT competent person to connect it up. The signal only seemed intermittent for the first few days which was worrying but it now seems to be constant and settled. It is possible to remove the light pad when heating is in operation but not when on standby so at night the on and the WiFi buttons do illuminate the room. It is far more effective than the previous heater and I will now get it wall mounted and have the cable put into a wall socket. I will see how it functions for a few months and then consider replacements for other rooms too. At this stage seems a good buy and I am enjoying a warm room.
12 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Julie,
Thanks very much for such a thoughtful and detailed review — it’s really helpful to hear how the heater compares to what you’d been using before and how it’s working in a real‑world setting. We appreciate you flagging the colour tone, timer expectations, and setup experience, as well as the positives around heat output and design. I'm lad to hear things have settled and that you’re now enjoying a much warmer room 🔥
Best wishes,
Elise
Devola 20L
Ordered from B&Q, direct from Devola. Amazing product, first time of using took 20L from the conservatory.
19 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Dave,
Thanks for the review — it's great to hear it made such a difference straight away, especially pulling that much moisture from a conservatory. Really glad it’s working that well for you 💧
Best wishes,
Elise
Not as expected..
I was false-fully told by them the heater was eco and energy efficient, when it used around 50p an hour witch is ridiculous.. on reading there terms of returns, if the package has been open or used they reserve the right to only give you 50% of the cost of the item, not only that your responsible for delivery costs back to them, total con avoid this company, also on there site they selectively choose what reviews appear, basically deceiving its customers.
The delivery they used was loveshop directory.
I should have ordered off amazon I would have been covered far grater, its not even worth sending it back as the cost of delivery wouldn't make it worth it.
PC Thanks for your reply Devola I will keep this here so that it makes sense to your reply but changed the rating..
19 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Mike,
I’m sorry to hear you’re unhappy with your experience, and I believe there has been some confusion that I’d like to clarify.
The cost to run a heater is highly dependent on your individual energy tariff, usage duration, and selected settings. While our heaters are designed to be energy efficient, the actual running cost will always vary from household to household and isn’t something we can guarantee.
In terms of returns, our policy is consistent with many retailers. If an item is returned in a condition where it cannot be resold due to heavy use or damage, we reserve the right to apply a deduction. However, if the packaging has simply been opened and the product has only been lightly tested — similar to what would be expected in a shop setting — there would be no reason for any deduction to be made. Return postage is the customer’s responsibility when an item is no longer required, which is standard practice across most retailers.
To clarify the delivery point, LoveShoppingDirect is our company name, and delivery is always carried out by third‑party courier services. We do not deliver items ourselves.
All of this information is clearly outlined on our website. We don’t intend to be misleading or deceptive, and we’re always happy to explain or clarify any of our policies if contacted directly. It’s a shame you didn’t reach out to us first, as these concerns could have been addressed and explained before leaving a review.
Best wishes,
Elise
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