Easy ordering and very speedy delivery, as I have only had the dehumidifier for a couple of weeks, I can’t really comment on reliability. So far it does what’s supposed to do ie remove the moisture fr... Se mer
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Det här tycker kunderna
Put profit before customer service, won’t accept returns False Marketing claims: SAY: Alexa and Google home enabled BUT "do not use unattended or when house empty" SAY: for modern interiors a... Se mer
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very fast delivery was well packaged has the best instructions I have ever seen .I waited 3months to see how well product it was a dehumidifier and its the best I have ever bought it does not use to... Se mer
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I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... Se mer
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Företagsinformation
Om Devola
Skrivet av företaget
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktuppgifter
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Storbritannien
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4,5
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
does the job i wanted it for my caravan
easy to use good size could not be better thanks to all.
30 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Brian,
Thank you for your feedback — really glad to hear everything was easy to use and the size was just right 🙂
It means a lot that you’re so happy with it. Thanks from all of us 🛠️✨
Best wishes,
Elise
Great value
Great value. Fast delivery, item well packaged. Instruction leaflet comprehensive and machine quiet and efficient
30 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Jois,
Thank you for taking the time to share this — I'm really glad to hear you found it great value and that delivery was quick and well packaged 📦
It’s also great to know the instructions were clear and the machine runs quietly and efficiently. Appreciate you letting us know 😊✨
Best wishes,
Elise
No issues with order
14 januari 2026
Svar från Devola
Hi Ricky,
Thanks for the feedback — glad everything went smoothly with your order 🙂
Best wishes,
Elise
Delivery driver bothered to come to the…
Delivery driver bothered to come to the door an knock! That was a good start compared with most places!
21 januari 2026
Svar från Devola
Hi Stuart,
Thanks for sharing this — glad the delivery got the attention it deserved at the door 👋🙂
It's always good to hear when the service starts off on the right foot.
Best wishes,
Elise
Dehumidifier
Good selection of dehumidifiers,good price,5% with news letter and fast delivery.
23 januari 2026
Svar från Devola
Hi Maggie,
Thanks for the review — great to hear you found a good range to choose from, along with solid pricing and the newsletter discount 📝✨
Best wishes,
Elise
customer Service Team
I have had to contact Devola as I had a problem registering my dehumidifier for warranty,their customer service team got back to me in a matter of hours and all was sorted promptly and efficiently.
28 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hello,
Thanks for sharing this — really glad the team could get everything sorted for you so quickly!⭐
If anything else comes up with your dehumidifier, just drop a message and we'll help however we can.
Best wishes,
Elise
The Quality of the machine is very good…
The Quality of the machine is very good , and the service is also excellent
23 januari 2026
Svar från Devola
Hello,
Thanks for the feedback — really glad to hear you’re happy with the quality of the machine and the service you received 🔧🙂
Best wishes,
Elise
Dehumidifier
Very quick delivery and great communication. Haven’t had device long so can’t comment on any after sales service. Was very easy to register for 2 year warranty.
28 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Graham,
Thanks for taking the time to leave a review — really glad to hear delivery was quick and that the communication felt clear and straightforward 📦It's nice to know the warranty registration was easy too :)
Best wishes,
Elise
Svar från Devola
Hi Tony,
Thanks for sharing — great to hear the ordering process and delivery went smoothly 🙂
Best wishes,
Elise
Svar från Devola
Hello,
Thanks for the feedback — really glad to hear everything arrived quickly and that you found the service professional 🚚
Best wishes,
Elise
Fast delivery. Easy to use
Very fast delivery. Radiator is easy to use and works really well.
27 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Christine,
Great to hear the delivery was quick and that the radiator’s working well for you 🔥 Thanks for sharing your experience, it really helps.
Best wishes,
Elise
5 stars from me order came very quickly…
5 stars from me order came very quickly and a good price will definatly order again
19 januari 2026
Svar från Devola
Hi Mrs. Jacqueline,
Really appreciate the 5 stars — great to hear your order arrived quickly and at a good price ⭐ Thanks for choosing us, and glad to have you back anytime.
Best wishes,
Elise
The item was damaged and the socket…
The item was damaged and the socket already had burn marks as well as a used remote control. Appears I was sent a used/returned item rather than a brand new item, so much for quality control. So I never got to actually try the heater, sent it back for a refund as unsatisfied with the service I received, no apology or anything from Devola.
30 december 2025
Svar från Devola
Hi David,
I’m really sorry you received an item in that condition — you’re absolutely right, it shouldn’t have happened. A product showing burn marks and a used remote is completely unacceptable, and I’m raising this with our dispatch team so we can find out how it slipped through. This isn’t the level of quality control we aim for.
I’m glad to see my colleague did apologise at the time, but I want to apologise as well — you shouldn’t have had this experience in the first place. I understand why you chose to return it, and I’m sorry we didn’t get the chance to make it right for you.
Thank you for bringing it to our attention.
Best wishes,
Elise
Great value extractor, easy to install.
The extractor was quick and easy to order, came very quickly and was a great price. Installation was ok as it was a simple replacement but I did struggle a little with the very small power line connection terminals. The extractor is not as quiet as my previous one, from a different manufacturer, but not too noisy either. The fan is working well and easy to adjust the timer from about 2 to 30 minutes, though I keep it towards the lower end.
21 januari 2026
Svar från Devola
Hi Alan,
Thanks for taking the time to share such a detailed review — it’s really helpful. Glad to hear the ordering and delivery went smoothly and that the price worked well for you. Sounds like the installation mostly went fine too, though I appreciate the small power terminals can be a bit fiddly 🔧🙂
It's good to know the fan performance and timer settings are working well for your setup. Noise levels can vary a bit between brands, so it’s useful hearing how it compares with your previous extractor 🔊
Best wishes,
Elise
heater looks like its been kicked and crap customer service
I have ordered heaters from Devola, specifically the wifi electric heaters and 4 of them in total, after seeing that they had decent reviews and that they connect to the WiFi fairly well.
I had been ordering these heaters for my new home, which I am due to move into relatively soon.
Come the day of the heaters arriving, I was quite excited, as this is quite an important part of any home. I was quite quickly frustrated, angry and annoyed by what I had received. 3 of 4 heaters were, in my opinions not fit to have even left the warehouse.
The first had a footmark across the book where someone had either kicked it or stepped on it, and this had gone through, causing a dent on the heater.
the second did not have a foot mark on the box but the section of the heater that was connected to the glass panel was bent
the third had wiring exposed which was pressed between two metal plates and could not be moved.
I had contacted Devola, who were quick to get back, but to be completely honest, were not much help.
They had initially refused to take the heaters back and offered me 5% off the value of the heater. I did not accept this. They have then agreed to give me 10% for the dented heaters and agreed to replace the heater with the wire exposed - they have warned me that I could end up having to pay a £25 fee for the replacement process should they find that the heater works.
The care team have been awful, instead of offering to replace, they have offered me a minuscule amount for goods I had purchased brand new but were not in a brand new state. They have been difficult at best, and I still remain in the dark about whether I will have to pay for the replacement, which would still leave me out of pocket more if you take into consideration the 2 damaged heaters i have been reimbursed for.
The £17 i have been paid back for two damaged heaters could easily be offset for the £25 fee for replacing the other heater. Getting the team to do anything helpful was a challenge and they were quite difficult to get anywhere with.
16 januari 2026
Omdöme utan inbjudan
Svar från Devola
Hi Rohan,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the condition of the heaters you received — that’s absolutely not the standard we expect, and I fully understand why this would have been disappointing, especially when preparing for a new home.
Regarding the heater with the wiring concern: the wire wasn’t exposed in a way that would make the product unsafe, but it was visible between two metal plates when it shouldn’t have been, and I agree that this isn’t acceptable on a brand‑new item.
To clarify a couple of points, we do replace faulty or damaged items, but with all returns there is a standard inspection process. The £25 fee mentioned only applies if the returned item is found to be fully functional and undamaged — it is not a charge applied automatically.
I’ve reviewed the correspondence on your order to understand the situation clearly. The offers made by the team were based on the level of damage identified, as two of the units had cosmetic damage only, which would not have affected performance. In these cases, a discount was offered, as cosmetic damage may not be visible depending on the placement of the heaters, and many customers prefer this option. The partial refund was offered as an alternative to returning them, not as the only solution. If you had preferred to return all items for replacement or a refund instead, that option was of course available.
I completely appreciate how this may have come across from your perspective, particularly given the number of units affected. Damage in transit is rare, but when multiple items arrive in poor condition, we absolutely agree that it needs to be looked into, and we did raise the matter with our third party courier.
I’m sorry if the communication from our team felt unhelpful — that’s not the experience we want for any customer, and we will be reviewing the handling of this case internally.
If there is still anything unresolved regarding your order, please contact us directly and we will ensure the remaining issues are addressed properly.
Thank you again for your feedback — it helps us improve.
Best wishes,
Elise
Great dehumidifier with air purifier
Next day free delivery,£10 cheaper than the same unit from B and Q and Amazon. Extended free additional 1 year warranty. Great service,easy to use unit and fast and effective. The air purifier with HEPA filter is an excellent addition. Highly recommend this british based company and dealing direct was simple too.
21 januari 2026
Svar från Devola
Hi Jim,
We really appreciate you sharing this — happy to hear the next‑day delivery, price and the extended warranty all hit the mark. It’s also good to know you’re finding the unit easy to use and that it’s performing well for you. The HEPA purifier addition really does make a difference for a lot of people 🌬️🧼
Best wishes,
Elise
Arrived fast and setup was easy.
18 januari 2026
Svar från Devola
Hi Peter,
Thanks for the update — glad to hear it arrived quickly and that getting it set up was straightforward ⚡📦
If you need anything down the line, just let us know.
Best wishes,
Elise
Outstanding air purifier – great performance for the price
I couldn’t be happier with my purchase from Devola. The air purifier/dehumidifier has exceeded my expectations. The device is powerful and works brilliantly. It does exactly what it promises and does it extremely well. It's easy to use and good looking too. Price also sets Devola apart. I spent some time comparing similar products and nothing came close in terms of value for money. This later has been solidified by excellent performance - confirmed by a frequent, 2-month usage now. On top of that, Devola is a British company, which makes the purchase even more satisfying. It feels good to support a local business that clearly delivers quality products. And delivers them fast - next day delivery, without paying for one!
Highly recommended! I wouldn’t hesitate to buy from Devola again.
21 november 2025
Svar från Devola
Hello,
Thanks so much for taking the time to share such detailed feedback — really glad to hear the Devola unit has been performing so well for you over the last couple of months 🌬️🙂
It’s great that you’ve found it powerful, easy to use, and good value compared to other options you looked at. We put a lot of work into making sure the products do exactly what they promise, so it means a lot to hear that reflected in your experience ⭐
And thank you as well for the kind words about supporting a British business — that genuinely means a lot to us 💂♀️
Best wishes,
Elise
Easy and informative website.
Easy and informative website.
Good prices and quick delivery..
Great product and great service
12 januari 2026
Svar från Devola
Hi Edwina,
Thanks for the feedback — really glad you found the website easy to use, the prices fair, and the delivery nice and quick 🌟🙂
Great to hear you’re happy with the product and service too.
Best wishes,
Elise
Great customer support and great product
I received a DVPW1500G Glass Panel Heater that was faulty right out of the box, this can happen to any company.
I contacted Devola Customer Services and was put straight through to a real person, Jess, who explained the process for the return.
1 week after returning the heater at Devola's expense I received the replacement. I consider this a quick turn around for shipping, receiving, testing, confirming the fault and sending a replacement.
As for the heater itself. I have never had an easier smart product set up before. Turned the heater on and opened the SmartLife app, SmartLife found the heater straight away without prompting. Once SmartLife had setup the heater, Alexa found the heater straight away without prompting as well.
We have this heater in the kitchen dinner and set via Alexa routines for on and off times and temperature. It works like a charm. I will say that the heater will stay heating for a degree (or 2) past the set temp, but I just tweaked the target temp down a little.
Overall great customer service and great product.
15 januari 2026
Svar från Devola
Hi Dave,
Thanks for taking the time to write such a detailed review — and for being so understanding about the initial fault 🔧
I’m really glad Jess was able to jump in straight away and get the return and replacement sorted quickly for you. Faults do sometimes happen, but we always want the process of putting things right to be as smooth as possible, so it’s great to hear the turnaround felt reasonable on your side 🙂
It's brilliant to hear the replacement heater has been so easy to set up too!📱We really appreciate your kind words about both the customer service and the product.
Best wishes,
Elise
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