Ease of ordering. Various promotions from time to time. Ability to create a list of Favorites. If you create your member info, you accrue points based on order volume, to equate to $ for application... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was rather difficult to navigate and pick out products and then I had trouble with my address and telephone #. I have two residents but it wasn't clear as to how to let you know where to send pr... Se mer
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Their app still has some bugs to workout like it’s not as user friendly as I was hoping for and their shipping has caused issues on past orders (not arriving on time or not arriving at all). Amazing b... Se mer
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Not fond of the $12 fee for the Flex HSA/FSA fill-in-the-blank questionnaire. While it was noted in writing that there may or may not be a $12 fee for a consultation in the form of a Chat, that seemed... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Kontaktuppgifter
90254, Hermosa Beach, USA
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4,0
Bra
53 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I really appreciate all of the options…
I really appreciate all of the options on the FSA/HSA eligibility list especially as someone who struggles with acne and rosacea.
9 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Not Bad, Not Great.
Their app still has some bugs to workout like it’s not as user friendly as I was hoping for and their shipping has caused issues on past orders (not arriving on time or not arriving at all). Amazing brands and lots of information without being boring or overwhelming.
30 juni 2026
Svar från Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great web site easy to navigate great…
Great web site easy to navigate great sales I love this product as well
And this is coming from a 64 year old active lady who has acne this is the only product my skin responds to I couldn’t be more satisfied thank you for bring a quality product that does what
It says !!
Gina😀
9 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Told to discard item, then refused refund — avoid
Ordered the Neocutis Journée Rich Cream ($200) and paid for Express Shipping to get it fast. It arrived defective — pump wouldn't dispense the cream (too thick), and the expiration date was surprisingly close for a "new" item, like it had been sitting in a warehouse for ages.
I called Customer Service and specifically asked if I needed to return the item before getting a replacement. I was told no. So I threw it out, since I was told there was no need to keep it or the packaging.
Now their "Investigations Team" is asking for photos of the packaging I no longer have — because I followed their own instructions — and using that to deny me a refund or replacement. I don't have a personal recording of the call, but they should absolutely have logs of it on their end.
Bottom line: a $200 product got thrown away because of what their own rep told me to do, and now I'm the one being penalized. Get everything in writing before you trust anything their support team tells you.
9 juli 2026
Omdöme utan inbjudan
Svar från Dermstore
Hi Patricia,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the replacement of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Good price and easy ordering steps
9 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Very pleased with the current promos on…
Very pleased with the current promos on my 2 brands/products. Availability was very good & my cart processing went smoothly & quickly. Really like using Dermstore. Highly recommend.
8 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was trying to make the order
I was trying to make the order. First you don’t accept my card, ok, I tried another. I did the order. In 5 hours you canceled it with no reason. Now the site says that there is no account with my email? Really?
8 juli 2026
Svar från Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the cancelation your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I didn' receive my order
I didn' receive my order, the tracking link is not functional and I received mail saying order was delivered however I haven't received the order.
29 juni 2026
Svar från Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Dermstore engaging in CORPORATE GREED
I’m really disgusted with the way I was treated by Dermstore. They sent me an Elta MD sunscreen June 23, 2026 without advance notification that I didn’t need because I already had plenty of bottles of the sunscreen (all from Dermstore) and I didn’t prefer the green tinted version. I immediately tried to return the unopened shipping box, which I believe the company made purposefully extremely difficult/not possible because the online return request kept stating my order number was incorrect. I contacted customer service for assistance and was emailed a different order number, which also was rejected, making my return not possible. I never ordered the sunscreen in the first place. The box just showed up at my door the same day I received an email from them stating they’d shipped me the product. It shouldn’t be so difficult to make a simple, timely, and unopened return, but I believe the company is making returns difficult on purpose to hoard profits. So, after several hours of my time wasted trying repeatedly to complete the online return request, I determined I was DONE with any future Dermstore business. I cancelled all of my auto deliveries and deleted my credit card from them having access to send me any more future unwanted and un-returnable products. Moving forward, I will be purchasing my skincare and sunscreen directly from the brands I use and never again from shady Dermstore. I’m also reporting Dermstore to the BBB. I’m DONE with CORPORATE GREED, and I know it when I see it.
Update 7/10/2026: The return form Ben emailed me still does not address the issue that your return process is rejecting my order number. I keep telling you that the order number does not work and my return is being rejected. How many more times do I need to tell you??!! I’m DONE with the charade. Send UPS or whatever carrier you use to my house to pick up this package and figure it out on your end. Quit putting it on your EX customer.
22 juni 2026
Svar från Dermstore
Hi Bry,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the return of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Let me use my points
7 juli 2026
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
First
First, I have already canceled the order manually through your website, and I will keep a record of our conversation. I am simply asking for confirmation as to whether my order has actually been canceled.
Second, I have already provided my email address. If the order has been canceled, please send me a confirmation by email.
Third, this conversation has not helped resolve my issue in any way. I have already provided both my email address and my order number. If you genuinely intend to assist customers, you should be able to check the order status and provide a clear answer regarding whether the cancellation has been processed.
Please confirm the cancellation status of my order or transfer me to a human customer service representative who can do so.
7 juli 2026
Svar från Dermstore
Hi,
I sincerely apologise for the frustration and inconvenience you've experienced with your order cancellation. I understand your concern about not receiving a clear confirmation and the feeling that your issue hasn't been resolved. I'm truly sorry for the lack of clarity.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
I ordered and received a confirmation…
I ordered and received a confirmation and then received a subsequent email that my order was cancelled. With no explanation.
7 juli 2026
Svar från Dermstore
Hi,
I am very sorry your order was cancelled without explanation. We understand how frustrating this can be.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Svar från Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bogus rewards program
After trying to apply my rewards to a purchase, the rewards did not go through/were not applied to my purchase, and then they expired. I asked to have the rewards re-instated, and they refused, noting they "understand this isn't the outcome I was expecting" but refusing my request. I am a long-time customer but now I will no longer do business with them. I hope the $20 they refused to reimburse me was worth the loss of a lot of future sales.
6 juli 2026
Omdöme utan inbjudan
Svar från Dermstore
Hi Amy,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
You make it nearly impossible to use…
You make it nearly impossible to use the awards points I’ve already earned. That should be easy instead of frustrating.
6 juli 2026
Svar från Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Satisfactory Experience
I was given a 15% off coupon code but it could not be applied online or through the app. Dermstore quickly apologized and applied a 15% credit for the error. Very impressed with their ownership and immediate attention. Have not used the product, yet.
5 juli 2026
Svar från Dermstore
Hello Michael,
Thank you for taking the time to leave your feedback. I sincerely apologize for the frustration and disappointment you experienced when trying to use your discount code. I understand how frustrating it can be when a promised discount isn't applicable. I am investigating this issue further.
A message has been sent to your account.
Kind regards,
Liam
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.