I dealt with Yohann and he was very supportive, knowledgeable, polite during my renewal for taxi insurance and got me the best deal. I have been with this company for last few years and all the membe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service On renewal got cheaper quote from somewhere else but DCL match the price for me Once again thank you ver... Se mer
Företaget har svarat
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
Företaget har svarat
Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Kontaktuppgifter
19 West Street , SM5 2PT, Carshalton, Storbritannien
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have a problem with my insurance…
I have a problem with my insurance company called DCL last year my car was stripped off the front bumper and the two lights are stolen and I reported to my insurance and it took them to finished over four months at that time and I lost my earnings and I’m struggling to pay for my bills as well .
The second time was happened to my car as well they stripped as of what they done a year ago this time they took front bumper, bonnet and the two front lights and they broke down to the driver side mirror as well so when I claim through my insurance they haven’t done any thing to fix my car it took them a while to get the parts and at this time I’m struggling with my expenses and I’m behind to cover for my bills as well, And I spoke with them so many times with the customer service representatives but they are not helpful and they don’t care, so still I’m out of work and they don’t know how long to get done the car . And I don’t think they have a communication between them one. And specially if you are a Taxi driver every thing is to hard to cover your expenses. I hope everyone they can see my problems with DCL and I hope everyone can understand it this situations from my experience.
12 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
Very helpful and professional thanks…
Very helpful and professional thanks Yasmin
2 juli 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Am happy with customer service team for…
Am happy with customer service team for her assistant.
30 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
This is my second year with DCL always…
This is my second year with DCL always go above and beyond to get me a cheap quote and yohan is very professional and helpful.
24 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yohan and his manager.
Great insurance company 👌 good people…
Great insurance company 👌 good people best customer service easy to understand best price ever lovest price so far in the market recommended for friends and family ring them before you ring anyone else 😉
24 juni 2026
Omdöme utan inbjudan
I am happy for the service I have…
I am happy for the service I have received from Yohann regarding my renewel insurance.
Very helpfull
24 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Do Not Trust this DCL company.
I was insured with DCL back in 2024. Someone hit and run with my Taxi car and I managed to chase the driver and confronted him that he just hit and run my Taxi. I took photos of the car/number plate involved and told DCL insurance company with photo proof. The DCL then contacted their appointed Law firm to deal with the case. The case run for about 1 and half years and the final decision made by the Law firm was that the evidence I provided was insufficient and therefore I was held responsible of the incident and I ended up losing my £500 excess. How did they figured this out ?. I was the one who was affected by this incident and I ended up paying the penalty. Why ?. Don't trust this company. The company has treated me very unfairly and I have lost the trust in this company forever.
19 maj 2026
Omdöme utan inbjudan
Svar från DCL Insurance
We are very concerned to see your review. After checking our customer database, we are unable to find your details on our system, could you please either contact us via telephone or email us, so we can investigate the matter further.
Best insurance company I have been with…
Best insurance company I have been with them for almost 10 years. Thank you to Adel Phillips offering very good service and the best quote for my renewal. I always recommended to friends. All the best.
17 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Adel and her manager.
Excellent service
Excellent service
Very good feedback when I wanted a good deal
19 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Dcl always been very competent
Dcl always been very competent. I been with dcl for last 10 years. They always gave me reasonable quote. Phone staff very friendly help full. Highly recommend five 🌟 🌟 🌟 🌟 🌟.
18 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.
Jill Mayne was very very helpful with…
Jill Mayne was very very helpful with my renewal! Thank you Jill!
8 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Superb
Superb, brilliant service once again from YOHAAN, much appreciated buddy.
18 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Fast and prompt response
Fast and prompt response, I was busy and wasn’t able to attend calls, Adel from DCL was polite and patient. Eventually I mailed to say I was now available. Got a call from Adel who explained my insurance renewal. I was happy with the whole process. Five stars from me
18 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Amanda she gives me good service to…
Amanda she gives me good service to understand my policy she help me a lot thank you very much for you kindness and you service God bless thank you again
18 juni 2026
Omdöme utan inbjudan
Svar från DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Amanda and her manager.
Svar från DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Excellent
Recently I renewed my private hire insurance with DCL, and Ms Jill was extremely helpful throughout the process. She helped me a lot. I strongly recommend this company. Very good customer service.
2 juni 2026
Omdöme utan inbjudan
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