Great experience from start to finish. The team were friendly, professional, and very easy to deal with. They kept us updated throughout and explained everything clearly. The process was smooth and st... Se mer
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Det här tycker kunderna
Had a £170 parking ticket for parking in an unmarked bay , it was a pick up parking area no red lines or signs saying how long to park for , easy money and won't get a penny , jokers
SCAMMERS.... Trying to force me and bully into paying a parking fine for a £170 saying i did not pay parking when I have the proof on my bank statement that I paid for parking, not willing to accept t... Se mer
Företaget har svarat
Parking fine received 8 Nov paid it £60 on 11 Nov. Since then been harassed by Parkmaven and then constant letters from dcbl with threats if not paying £170. 15 emails to both companies with proof of... Se mer
Företaget har svarat
Företagsinformation
Om Direct Collection Bailiffs Ltd
Skrivet av företaget
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
One Solution - Debt Recovery Made Simple
Skrivet av företaget
- DCBL collects debts for businesses and individuals
- Are you an individual who is owed money by a business or another individual? Feeling like you have nobody on your side? If so, you should know that at DCBL we don't just collect debts for businesses. If you are owed £1,000 or more and have proof of the debt, call us on 0203 298 0201 and our Debt Collection consultants will talk you through the process for recovering your money from start to finish.
- Free debt recovery consultation
- Debt recovery is not a one-size-fits-all service. That's why we offer a free debt recovery consultation to understand your specific case, helping us to achieve the best possible outcome. Our quotes are fully inclusive with no hidden fees. Start your quote today with our quick and easy form.
Kontaktuppgifter
Direct House, Greenwood Drive, WA7 1UG, Runcorn, Storbritannien
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2,6
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Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Pestilentional company
Pestilentional company. They have taken a brief to chase up an illegally issued PCN (my wife was within the 10 minute overstay allowance) and I have today just received ANOTHER threatinging letter.
I hope they do take the case to court. Ours is strong and I shall counter-sue for harrassment.
19 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to submit this directly to our Customer Support team so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
Great Company with great staff
The team were professional and very helpful the whole process, gotten the desired outcome with minimal stress. Tony, Liam and all other parties involved in my case were fantastic, and as much as I hope not to need them again, I know if I do that they’ll look after me
14 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that Tony, Liam, and the rest of our team were able to provide professional and supportive service throughout your case, and that the outcome met your expectations with minimal stress.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
The legal arm of the scam operation to…
The legal arm of the scam operation to extort money from normal people. Absolute cowboys.
17 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
I made the mistake of a quick Google search about payment from a debtor, and within minutes, I received a sales call from a member of their team who were confident they could retrieve my money.
My court judgement and payment of £80 was provided.
DCBL have now given up on my case and have invoiced me a Compliance/Abortive fee of £75+ VAT 'as per their T&Cs'.
16 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. Fees applied reflect the contractual agreement and the work undertaken, including compliance with legal and regulatory requirements.
Where a client has concerns or requires clarification regarding charges, we encourage direct contact with our Customer Support team so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
This company needs to be reported
This company needs to be reported. Offer of payment accepted. Still proceeded with going for a CCJ even though payment was made.
15 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and strictly within the relevant legal and regulatory frameworks. Where payment has been made or supporting evidence is available, we encourage customers to contact our Customer Support team directly so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
They said they were really confident…
They said they were really confident they could help, demanded a £900 payment upfront to chase a debtor but never caught him. They tried tracking the debtor for a short while before declaring the case closed. Their demeanor in emails from them and phone calls with them were all abrupt and unhelpful. They're big bold advertisers etc. but next time I will try elsewhere to avoid the pain and loss, find someone else.
10 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. While outcomes can vary depending on the circumstances, we aim to provide professional service and clear communication throughout every case.
If you have any questions or wish to discuss the actions taken on your case, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Great experience recovered my debt in…
Great experience recovered my debt in full and would recommend.
Have now used for all debt recovery and wouldn't use anyone else.
28 november 2025
Svar från Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that your debt was recovered in full and that our team has earned your trust for all future debt recovery needs. It’s great to know you found the experience straightforward and effective.
We truly appreciate your continued confidence in DCBL and look forward to supporting you again if needed.
Totally incompetent
Totally incompetent, harassing my 85 yr father even though I have sent them my address with proof 5 times. Police informed so hoping that will stop them.
How this company has got on TV is a mystery.
Total scumbags
11 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Absolute Foul company.
Absolute disgusting company,gave me 2 tickets while waiting to pickup a £3.75 job and your company have taken them to court and turned that into £778 .I rang up and spoke to a man ,he was stone cold hearted , dgas that my youngest son was murdered and I was driving to his grave when you're on the phone ringing while I was driving and because one payment has been missed which by the way you took £115 from my universal credit and have left me with no money to live on you then want another £47 for a missed payment which I Can't afford,I want the Manager to phone me because I want to put a N245 form into the court to tell them I Cannot afford £115 a month for 6 months from 2 parking tickets totalling 45 minutes parking, I'm there trying to make a pittance and your there trying to bleed me dry.Shame on the Lot of you.
6 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re very sorry to hear about your situation.
DCBL acts only on formal instructions from our clients and operates within legal and regulatory frameworks. We understand that financial and personal circumstances can make these matters stressful, and we encourage anyone with concerns or supporting evidence to contact our Customer Support team directly. This allows us to review the case thoroughly and provide guidance on how the matter can be addressed.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Cowboy company who haven’t got a clue…
Cowboy company who haven’t got a clue what they’re doing. I used chat gpt to fight my parking ticket and they lost their bottle and dropped the case after taking it to county court. A child could win against these oxygen thieves. Highly recommend anyone telling them where they can stick their claim. Better luck next time losers
7 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. Outcomes can vary depending on the circumstances, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
Recovered my debt within weeks
Dcbl managed to recover a debt I thought would be impossible. On their first visit. Kevin got full payment straight away despite many attempts by the debtor to obstruct and lie. Well done, thank you so much.
5 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that Kevin and the team were able to recover your debt quickly and effectively, even in challenging circumstances. It’s great to know our efforts helped achieve a successful outcome on the first visit.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
No empathy or understanding at all…
No empathy or understanding at all spoken to two members of staff who were both rude and didn’t care at all about the situation and just demanded their money! Very sad state of affairs and make you wonder how these people work for companies like this. Our debt passed between two companies and the other one has been amazing just a shame the officers here don’t actually listen to the fact and consistently demand money.
4 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. We strive to handle every case professionally and respectfully, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so it can be reviewed thoroughly.
We take all feedback seriously and are committed to providing fair, transparent, and professional service in every case.
Very easy to get in touch with and…
Very easy to get in touch with and arrange. The Full process was explained to me and gave me confidence the issue will be sorted professionally and timely.
4 december 2025
Svar från Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that you found it easy to get in touch and that the process was clearly explained, giving you confidence in a professional and timely resolution.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
All bull and NO FACTS!
Incorrect information (✓)
Rude phone operators (✓)
Harassment on the weekly (✓)
All makes for this scamming company! My debt was originally sorted by another company months ago and then here appears these scammers. They disregard every shred of evidence you give them and you just get told to pay the debt for your best interest. I've asked for evidence but they can't provide (there isn't any because the case is SHUT) and well the telephone manner is appalling. I have now got in touch with the previous debt collectors to provide proof of payment and to see if they will actually drop the none existing case. I will be seeking legal advice in the near future. So if you want your mental health to take a rapid decline this is the company to be dealing with. If I could have given a minus I would have done
2 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
They littarlly robbed me
I get they are a debt company but I have 2 policies in place where they can't contact me or take any payments they somehow took money out of my bank illigally and now can't find that money absolute joke they took the last bit of money I had in my bank for food shopping
I dealt with debt companies before and these live in fairy world and think there above the law
1 december 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re very concerned to hear about your experience.
DCBL operates strictly within legal and regulatory frameworks and only acts on formal instructions from our clients. If you believe any payment has been taken in error, we encourage you to contact our Customer Support team immediately with all relevant details so the matter can be investigated thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Absolutely shocking company.
Absolutely shocking company.
Made a payment to them in August of £147 with a follow up payment due in September which they never took. End of October rolls round i received an email saying I hadn't made payment and my balance was now £17 higher due to non payment. Called them sent proof of payment twice. Next email i receive, states the client has now told them to close the case. No confirmation of payment nothing. So called them today for an update and still disputing payment. Utter con artists
Edit 25/02/2026
Responding to DCBL'S response stating I should send all necessary proof. All proof was sent twice and both times your agents decided it still wasn't enough. Despite showing payment dates transaction numbers ect. Not only did you state I didn't make the payment. My bank was unable to return the money as the money was for a debt thay I did owe. The company you represented then said to drop it. So all the stress you caused me. All the running around I had to do because you are incompetent as a company. Im down £147 and you still refuse to accept fault.
25 november 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If you believe a payment has been processed but the account is showing differently, we encourage you to contact our Customer Support team directly with all relevant evidence so the matter can be reviewed and resolved appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
absolute shocking company I was owed…
absolute shocking company I was owed £2,500 by someone personally and they virtually said they would 100% get the money owed , now they are taking £10 a month from her, I only get £5 it will take over 40 years to pay back with the fees they dont tell you about
they add on top, miss leading sales people who dont mention the charges just the 99% pass rate which was a joke DO NOT TRUST / TOTAL SCAMMERS
17 november 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. All fees and charges are outlined in these agreements, and outcomes can vary depending on the circumstances of each case.
If you have any questions regarding the actions taken or the fee structure, we encourage you to contact our Customer Support team directly so your concerns can be reviewed and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
In 6 months they have written a letter…
In 6 months they have written a letter then two months later attended the property and nothing since, so they have wasted 6 moths of the validity of the writ. I have put in a formal complaint to which they replied they have acted accordingly. Their conduct falls well below any expectations and have now hampered the collection of my goods and money. They are worthy of the 2 star rating they have. Absolutely disgusting and I should get a refund for money already paid.
If this matter is not resolved within 24 hours from the receipt of my email, I will be reporting this to the High court.
20 november 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts strictly in accordance with the formal instructions provided by our clients and within the relevant legal and regulatory frameworks. We take complaints seriously and aim to address them promptly and thoroughly.
If you believe a matter requires further review or clarification, we encourage you to contact our Customer Support team directly with all relevant details so it can be investigated and addressed appropriately.
We remain committed to handling every case professionally, fairly, and transparently.
I have used these collection agents…
I have used these collection agents several times before but very disappointed that they failed to collect. We run a small business and will never use them again
The person who owes us money is blatantly conning them telling lies. Said he lived at the address the he didnt, he ran a business from the address yet he was never there then had moved joke. I dont believe that he was never there they should have gone early on a morning never again
30 september 2025
Omdöme utan inbjudan
Svar från Direct Collection Bailiffs Ltd
We’re sorry to hear that your experience did not meet expectations.
DCBL acts strictly within the formal instructions provided by our clients and operates in compliance with legal and regulatory frameworks. Outcomes can vary depending on the circumstances, including factors outside our control such as inaccurate or evasive information provided by debtors.
We encourage clients with concerns about a case to contact our Customer Support team directly so we can review the actions taken and provide clarity on the process.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
I got in touch with Tony about a…
I got in touch with Tony about a medical refund issue, he talked .e through the process clearly and would take on my case if needed. I then had a follow up call to see how i was progressing and had very good advice on the type of letter i should write a non threatening but firm worded and amazingly it did the trick after a couple of weeks i had my refund and must thank DCB for advice,im sure if dcb had taken on my debtors a successful outcome would have resulted Cant thank them enough. Rob Pearson
19 november 2025
Svar från Direct Collection Bailiffs Ltd
Thank you for your feedback, Rob.
We’re delighted to hear that Tony was able to guide you through the process and provide advice that helped you achieve a successful outcome. It’s great to know the support we provided gave you confidence and clarity throughout.
We truly appreciate your kind words and your trust in DCBL, and we’re always here to assist if you need our support in the future.
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