Dandgautocare Omdömen 

Took my car into as had a fault with noise from brake pedal after paying bill £986.61 July I returned car as fault still there.
They could hear and feel fault through brake pedal so more work and another bill a week later for £210.Amazingly fault not fixed.Last years bill for brake disc etc was £453.86.

I asked mechanic to confirm was the car safe to drive which he replied yes because he can’t find the fault !

I then took the car to Springkerse Auto Centre and after speaking with mechanic he identified the fault within 5 mins ordered the part costing £80 and repaired total bill £180!

Please avoid D&G at all costs.

I have contacted Trading Standards.

Thanks to Springkerse Auto Centre for all your help.
Regards,
DM

18/7/25 Invoice SG150618
22/7/25 Invoice SG150639
18/9/25 Invoce SG148195

SM16 ZHX

D and G are always super helpful, go out of their way to be efficient and helpful and never overcharge or rip you off. Best garage I have ever used and thoroughly nice team too.

They fixed my car problem for the drive back. Next day had same issue, so they never fixed it, they just did what needed to be done to stop the sound it was making. £100, so not a small amount for hot air. Scammers

This is another follow up to my reviews left in 2023.

I can now confirm that the Motor Ombudsman declared in my favour and agreed that D&G were at fault for the disgraceful work carried out on my car. Not to mention the shocking customer service also received!!

D&G were also caught lying in relation to their response. I'm not surprised in the slightest after my dealings with them.

I was awarded a sum of money in order to settle with D&G who admitted fault when deciding to settle.

As I've said before and will always say AVOID D&G

Booked car into east kilbride garage simply to have my rear brake pads replaced was told they wouldnt use customers own pads.... was quoted £150-£200 for the job.....hour or two later they called me to say their diagnostic tool couldn't read my cars brake system and they couldn't release my rear brake motors and that they couldn't do the job.
I enquired why they didn't use a 12 volt battery to release the motors they said they don't do that.....i was also told I had a seized rear caliper and a very badly scored rear disc..... this was infact absolute nonsense ....as the small independent garage along the road I took it to confirmed there was nothing wrong with the caliper or disc...... they gladly done the work in exactly 1 hour using my own pads at the fantastic price of £80.00
D&g obviously don't need the custom...or maybe they thought I was a bit blonde..?
Never again

Originally I gave this garage 1 star. Since my review I received communication from their head office offering me a monetary voucher. I appreciate the contact and the fact the Company has made an effort to rectify the issue. I can only suggest that if you book your vehicle in with D&G or any other garage for that matter, that you check their hourly labour charge and also cost of the parts. I still think their hourly rate of 90.66 inclusive of vat is still quite high. I’d expect to pay this at a Dealership garage. The most I’ve been quoted in the Carlisle area from a small local garage was £60 per hour.

Carlisle Branch.. What a miserable, horrible experience. I had my car booked in for an MOT and service this morning. I arrived at 7:51, walked into the reception, and was greeted by someone with the most appalling attitude. His exact words? “We are not open yet. We open at 8:00. Come back in ten minutes.”
Wow. No “Good morning,” no “Sorry, sir, we’re not open just yet—would you mind coming back in 10 minutes?” Not even a “Feel free to sit here for a few minutes while we get sorted.” Nothing. Just pure attitude and ignorance.
That person had no idea who I was. For all he knew, I could’ve been their highest-spending customer of the year. But no, he didn’t care. Well, he can keep his attitude—and his company. They need me far more than I’ll ever need them.
And if they don’t want to see people at 7:50 when they open at 8:00, that’s fine. Just keep the bloody door locked. Simple.

Warning do not use. £34 break disc marked up to £97 per disc £23 pads marked up to £66. Total price to change only front pads and discs £387. Garage down the hill total price for same work £215. Just shame there too busy tonfit me in .Where's your price guarantee?????????????

I stupidly took my daughters Toyota aygo for front brake pads and discs I got a bill for 285.81 for what should be a 1 hour job what a rip off. Disgusting shame on them.

I've had two MOTs at the Glenrothes branch now and I'm very pleased with the speed and with the communication before and after. Always fully clear, and above and beyond for tyre information - I'm very confident that I'm getting the best tyre advice as I had done some looking around before, and D&G advice was better.
Also able to MOT a Tesla Model S which many other garages can't due to the ramp size required.

I can not sing the praises enough of the service and attention to detail that was shown to me by the staff in the D and G garage/autocare in Kirkcaldy when my car recently failed its MOT.
In particular I would like to thank Stevie who managed the ordering of the parts and the work by the mechanical engineers in the garage. He left no stone unturned and worked beyond his duty to help us. We are indebted to him.
I have no hesitation in recomending the D and G autocare to my friends. Kate

Once again they were excellent. Fast, friendly, reliable and very well priced. I cannot praise them highly enough as I need my car for supporting my elderly parents and they got her back to me in less than 24 hours!!

Terrible manager cheeky rude and not listening. He wasn't the usual manager who are good .they pushed my fog light switch in being heavy handed and denied it .they broke the fixing around it it was pushed in by heavy handed. They were in denial I would have noticed the hole in the dash instantly..I put it back in in 2 seconds they failed the mot on this .its not the failed mot that upset me it was the managers rude attitude denied it and making me look like a fool.i will never use you lot and will recommend you to nobody. I hope you lose customers over this .unreal never use this lot plenty garages with nice managers out there.

Used Stevenson Road Edinburgh Branch, Scott ordered what I needed & the car was speedily fixed with a smile & good price - thanks

First time I've used D&G and definitely not the last. Staff very friendly, excellent service. The reception and waiting area exceptionally clean and welcoming perfect place for a woman wait compared to other garages. Five star.
Ian Glover.

Recently had some work done at their Stirling branch.
The mark up they put in a set of discs was astronomical!! Over £200 for a set of rear discs that would have cost less than half that at a motor factors.
Be careful of their prices as they like to over charge.
They will argue that they need to cover costs but a 200% mark up on one part is unacceptable.

Terrible garage - do not use. I got two back tyres done - went onto the motorway and felt like I was onboard Falcon-9. Upon further inspection the old weights were still on my wheel - what’s the point in changing tyres and not balancing the wheel? I’m also going to have to check the torque on my wheel nuts because clearly they don’t do the basics here.

When I called up to explain they were happy enough to correct this, however, upon fixing no offer of an apology or anything - accountability would have been well recieved. Maybe even a partial refund for the sloppy work which cost me double my time? But no, nothing.

I will never use this joke of a garage again - and I highly recommend you take my advice.

Boycott all these garages and stand against homophobic abuse

In the past I gave this garage great reviews, spent alot of money and was very satisfied with the work but there has been a change of staff and I'm still waiting on a price for a part 4 working days later. Clearly don't want my business anymore.

I took my fleet car to their Dunfermline branch for its first service and the chap on reception was friendly and professional and the job was done on time. To get 5 stars it would’ve been great for the car to have had a quick clean, but otherwise they were excellent