Daisy Partner Business Omdömen 

Really helpful

HE WAS PELITE & WELL MANNERED & DID EVERYTHING TO SORT THE PROBLEM OUT

Used the call back service, expecting a long wait, but got called back within a few minutes. My query was handled quickly and efficiently by the customer service agent.

Mudassar was polite and very knowledgeable. I am new to the company and needed to understand the services Daisy provide Holton Hall with. He patiently explained everything to me and answered all my questions in a clear way that I understood. When I then explained the problems we are having with connection as we are very rural he suggested alternatives that will better suit Holton Halls needs and then arranged for the Sales Team to contact me with a quote.
Mudassar made everything easy to understand and suggested a solution which was greatly appreciated.
Having been on hold for 25 minutes just to get through it was a relief to have a helpful knowledgeable adviser to talk to.
Account Number: FER69013

Daisy has been let down by UPS twice & the post but has always responded to my ‘phone calls and resent immediately & duplicated the items I ordered. The router is great and I was so grateful for the repeated efforts of Daisy to get it out to me in spite of problems caused by the delivery companies.

Rida was very professional and called me back with the information requested.

They realised my problem with setting up my mobile phone line & talked me through which keys to press. It all works fine now.

Really helpful call handler, I could understand what he was saying and he dealt with my requests straight away.

We’ve had multiple issues with this company around something as basic as setting up bank holiday messages. Despite clearly requesting our message be scheduled for Monday, 5th May, it was set on the wrong day, causing confusion and disruption to our patients.

Even worse, this isn't the first time – the April bank holidays were also missed, despite previous communication. The continued lack of reliability and attention to detail is seriously affecting our practice and could cost us patients. For a service we rely on for professional communications, this level of incompetence is simply unacceptable.

Rida - The customer services person was extremely helpful and nothing was too much trouble and went out of their way to locate information. Amazing..

Customer Service representative was very polite and professional. Talked me through the process until the issue was resolved.

The guy i spoke to was very helpful and patient. i had problems getting online and he sorted it all out

Daisy always answer phones quickly. I always get a clear answer to my query. I find the agent helpful, friendly and courteous. It is so good to be able to talk to a real person!!

Gemma Lewis helped me with an ongoing issue and since she picked it up it was dealt with brilliantly. Great to have someone available for support like Gemma.

Customer Service was absolutely excellent My query was dealt with very quickly and efficiently.

very helpful

The first guy was unable to understand that when he asked me for my full name and I gave it, that I was the account holder. He didn't understand that you can be known by your second name and went off the phone for ages, came back then couldn't hear me. A waste of 15 minutes.
The second guy got it and was v helpful
I guess you need some in house training

I work with the local branch of a national charity so every penny is important. I found a cheaper service and requested to leave. Over several days and 'phones call I was passed to different people and several times told i would be called back. Never happened. Finally the man I spoke to, very courteous, agreed to my request to leave and provided a PAC code. Apart from the last chap the whole episode was a waste of my time and effort and also that of the Daisy staff. It was as if they were trying to stop me leaving the Company

My query was dealt with in a polite and efficient manner. I was given a telephone number to finalise my case and this was answered quickly and an email sent so everything was dealt with in two calls.