The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... Se mer
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From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Se mer
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Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Se mer
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Företagsinformation
Skrivet av företaget
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Kontaktuppgifter
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Storbritannien
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick service and delivery of voucher
Quick service and delivery of voucher, clear instructions
11 maj 2026
Svar från Cyclescheme
Hello Andrea,
Thank you for taking the time to leave a review.
We're happy to hear you received quick service and clear instructions. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Dean,
Thank you for taking the time to leave a review.
We're glad you found it simple, fast, and efficient. Thank you for your feedback!
Kind regards
The team at Cyclescheme
So straight forward & quick.
So straight forward & quick.
An excellent way to get on a good bike with all the benefits it brings to mind & body.
Great help for all who have access to the scheme.
14 maj 2026
Svar från Cyclescheme
Hello Philip,
Thank you for taking the time to leave a review.
We're so glad to hear you found our scheme straightforward and quick! We appreciate you highlighting the benefits for mind and body. Thank you for your kind words.
Kind regards
The team at Cyclescheme
Smooth ride
A super smooth, professional and trusted experience. Would highly recommend - no need to have any concerns about the authenticity!
13 maj 2026
Svar från Cyclescheme
Hello TO,
Thank you for taking the time to leave a review.
We're so happy to hear you had such a smooth and professional experience with us. Thank you for your kind words and recommendation!
Kind regards
The team at Cyclescheme
Chasing me for money
Poor communication and frustrating customer service.
I was chased for months for money that had already been paid through my employer. After eventually paying them directly as well, I have had no clear response or confirmation from them.
They were quick to contact me when they believed money was owed, but since I have asked for clarification on whether I have overpaid, there has been radio silence. Really disappointing and unprofessional
12 maj 2026
Omdöme utan inbjudan
Svar från Cyclescheme
Hello Joseph,
Thank you for taking the time to leave a review.
Unfortunately as you have left no further information, we cannot investigate for you.
We will request more info via Trustpilot and once we have that, we can update this review for you.
Kind regards
The team at Cyclescheme
Simple, quick and very satisfying.
Simple application process and with the quick agreement and engagement of my employer it was all sorted in a couple of weeks. Just make sure that your chosen supplier can get you the bike you want (as I did) because some bikes can have long delivery schedules. The retailer was massively helpful and I’m delighted with the speed and ease of the whole process.
9 maj 2026
Svar från Cyclescheme
Hello Charles,
Thank you for taking the time to leave a review.
We're happy to hear that the application process was simple and quick! It's great your employer engaged swiftly, and you were able to sort everything out so fast. We appreciate you highlighting the importance of bike availability and the retailer's helpfulness. Thanks for your positive feedback.
Kind regards
The team at Cyclescheme
The staff were so helpful and helped…
The staff were so helpful and helped with all the enquires I had .
9 maj 2026
Svar från Cyclescheme
Hello Estelle,
Thank you for taking the time to leave a review.
We're happy to hear that our staff were so helpful and assisted with your questions. Thank you for your positive feedback; we appreciate it!
Kind regards
The team at Cyclescheme
Simple and seamless process
Simple and seamless process from start to finish. So easy and definitely worth the wait while the bike was prepped up.
8 maj 2026
Svar från Cyclescheme
Hello Tim,
Thank you for taking the time to leave a review.
We're happy to hear that you found the process simple and seamless! It's great to know the preparation was worth the wait. Thank you for your positive feedback.
Kind regards
The Team at Cyclescheme
Hassle free
6 maj 2026
Svar från Cyclescheme
Hello Mairead,
Thank you for leaving a review.
We are pleased to hear of your positive and hassle free experience with our Cyclescheme.
Kind regards
The team at Cyclescheme
A new bike.
Saw a bike I'd been after for a while, new model came out, got a quote for it plus a few extras. Filled out application online, reviewed the process. Took about two weeks to sort. Returned back to shop and now have a new bike :)
6 maj 2026
Svar från Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We're happy to hear that you found the bike you wanted and that the application process went smoothly. Thanks for choosing us, and we hope you enjoy your new bike.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Leonora,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was great and that everything went smoothly. Thank you for sharing your positive feedback with us!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Amy,
Thank you for leaving a review.
We're happy to hear that our services were helpful and easy for you to use. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Olivia,
Thank you for taking the time to leave a review.
We're happy to hear that the process was easy for you, and we appreciate your recommendation very much. Thank you!
Kind regards
The team at Cyclescheme
Really easy to use
Really easy to use, was able to use a local store rather then coporate group and this meant i had a great selection and the shop were very helpful. Manged to get a bike that was in a sale along with helmet and extras
28 april 2026
Svar från Cyclescheme
Hello Aj,
Thank you for taking the time to leave a review.
We're happy to hear that you found our service easy to use and were able to support a local store. We're glad you had a great selection and helpful assistance in finding a bike, helmet, and extras on sale. Thanks for your positive feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Conrad,
Thank you for taking the time to leave a review.
We're glad you enjoyed your experience with our wide selection and helpful staff. Thank you for your positive feedback; we appreciate it!
Kind regards
The team at Cyclescheme
I was looking to buy an electric bike…
I was looking to buy an electric bike but didn't know much about them. Paul was exceptionally patient & answered all of my questions professionally & he couldn't have been more helpful. Great bike, great price. Very happy!
28 april 2026
Svar från Cyclescheme
Hello Nicola,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer. We be sure to pass your feedback along.
Kind regards
The team at Cyclescheme
Was easy to use and Evans cycles where…
Was easy to use and Evans cycles where amazing at getting things sorted for me easy
28 april 2026
Svar från Cyclescheme
Hello John,
Thank you for taking the time to leave a review.
We're happy to hear that you found it easy to use and that Evans were able to resolving things smoothly for you. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello J,
Thank you for taking the time to leave a review.
We are pleased to hear that your experience with Cyclescheme was positive.
Happy riding!
Kind regards
The team at Cyclescheme
Ellie @ Banjo cycles was so helpful…
Ellie @ Banjo cycles was so helpful nothing was to much trouble
23 april 2026
Svar från Cyclescheme
Hello Mr Mckevitt,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that our partner retailer was able to support you with your purchase.
Kind regards
The team at Cyclescheme
Excellent
Really pleased with the way I got my bike really good bike can't wait to get bk on it
20 april 2026
Svar från Cyclescheme
Hello Zarra,
Thank you for taking the time to leave a review.
We're happy to hear that you are pleased with your bike! We appreciate your positive feedback and hope you have many enjoyable rides.
Kind regards
The team at Cyclescheme
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.