I was looking to buy an electric bike but didn't know much about them. Paul was exceptionally patient & answered all of my questions professionally & he couldn't have been more helpful. Great bike,... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing experience with Cyclescheme. I applied on my work intranet site on a Sunday afternoon. By 9am Monday I had a confirmation that the request was going through, and by 9:30am I had my voucher to... Se mer
Företaget har svarat
Easy to register for scheme. Cycle stores were well versed on the process and made ordering bike and accessories straightforward. There was a detailed breakdown of salary sacrifice scheme
Företaget har svarat
I'd thought about using a cycle to work scheme before but hadn't taken the plunge. Having found a bike I'd always wanted at a reduced price in store, the additional discount meant I will end up paymen... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tax is complicated; the cycle to work scheme is not. You choose a bike, hire it for an agreed length of time, then snap it up for a fraction of its original value. It's like a year-round sale, with interest free credit available in over 2,000 retailers nationwide.
Kontaktuppgifter
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Storbritannien
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Utmärkt
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Cyclescheme
Hello Conrad,
Thank you for taking the time to leave a review.
We're glad you enjoyed your experience with our wide selection and helpful staff. Thank you for your positive feedback; we appreciate it!
Kind regards
The team at Cyclescheme
I was looking to buy an electric bike…
I was looking to buy an electric bike but didn't know much about them. Paul was exceptionally patient & answered all of my questions professionally & he couldn't have been more helpful. Great bike, great price. Very happy!
28 april 2026
Svar från Cyclescheme
Hello Nicola,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer. We be sure to pass your feedback along.
Kind regards
The team at Cyclescheme
Was easy to use and Evans cycles where…
Was easy to use and Evans cycles where amazing at getting things sorted for me easy
28 april 2026
Svar från Cyclescheme
Hello John,
Thank you for taking the time to leave a review.
We're happy to hear that you found it easy to use and that Evans were able to resolving things smoothly for you. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello J,
Thank you for taking the time to leave a review.
We are pleased to hear that your experience with Cyclescheme was positive.
Happy riding!
Kind regards
The team at Cyclescheme
Ellie @ Banjo cycles was so helpful…
Ellie @ Banjo cycles was so helpful nothing was to much trouble
23 april 2026
Svar från Cyclescheme
Hello Mr Mckevitt,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that our partner retailer was able to support you with your purchase.
Kind regards
The team at Cyclescheme
Excellent
Really pleased with the way I got my bike really good bike can't wait to get bk on it
20 april 2026
Svar från Cyclescheme
Hello Zarra,
Thank you for taking the time to leave a review.
We're happy to hear that you are pleased with your bike! We appreciate your positive feedback and hope you have many enjoyable rides.
Kind regards
The team at Cyclescheme
Super easy to sign up and find the…
Super easy to sign up and find the perfect bike to ride to work!
17 april 2026
Svar från Cyclescheme
Hello Michela,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
From the start of my journey with…James
From the start of my journey with wheelbase to the end was excellent service & the guys have so much knowledge & both was a problem certainly impressed.
15 april 2026
Svar från Cyclescheme
Hello Peter,
Thank you for taking the time to leave a review.
We're happy to hear that you had such a positive experience! It's wonderful to know our retail partners knowledge and service impressed you throughout your journey. Thank you for your feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Emmanuel,
Thank you for taking the time to leave a review.
We're happy to hear that our promptness and structured process met your expectations. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Paul,
Thank you for taking the time to leave a review.
We're happy to hear that the process was easy and without problems. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Douglas,
Thank you for taking the time to leave a review.
We're happy to hear that our service was easy to use and transparent. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
From Paperwork to Pedalling within 3 Weeks
While gathering the required details—such as the employer code, salary information, and supplier quotes—took some effort, the actual application process was seamless. From start to finish, I was able to secure my bike within just three weeks.
2 april 2026
Svar från Cyclescheme
Hello Renuka,
Thank you for taking the time to leave a review.
We're happy to hear that the application process was seamless for you. We appreciate your feedback regarding the initial effort required to gather the necessary details. Thank you for sharing your experience!
Kind regards
The team at Cyclescheme
Easy to register for scheme
Easy to register for scheme. Cycle stores were well versed on the process and made ordering bike and accessories straightforward. There was a detailed breakdown of salary sacrifice scheme
6 mars 2026
Svar från Cyclescheme
Hello GT,
Thank you for taking the time to leave a review.
We're happy to hear that registering for the scheme was easy and the cycle stores provided a straightforward ordering process. Thank you for your positive feedback regarding the salary sacrifice breakdown.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Janice,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was prompt and easy. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Cycle2work or Cyclescheme
Accessed cycle2work through my employer for £300 at Halfords, I wasn't aware cycle scheme is the same people so when I finally got my voucher 1 month later it could only be used at decathlon instead of Halfords. I went online and purchased a bike from decathlon and I'll pay the extra but it was declined, I spoke with customer help who advised I chose the wrong store, I was meant to choos decathlon online which is the bottom option. I changed this and re-orderd and again it declined, I called back and they said I had to choose the physical local shop Halfords which I had first chose. This is after I initially received my email which stated I had to put my mobile number into the website before I could access the vouch, this was impossible to do and had to call to get help. After all this I got Feb up and cancelled the voucher. Cyclescheme is a good idea but the way it's run is awful. No direction, no explanation why voucher declined, no explanation why I got decathlon when I asked for Halfords so to date I have no new bike and instead will borrow money now to buy a bike, please do not waste you time on this as it's the most frustrating and pointless company ever.
1 april 2026
Omdöme utan inbjudan
Svar från Cyclescheme
Hello Andy,
Thank you for taking the time to leave a review.
As you have left no further information we cannot determine where you initially ordered your cycle to work from unfortunately.
Cycle2work (Halfords) and Cyclescheme (us) are two different companies, so we cannot comment on their process in this case. However, when we release a certificate to an employee, the correct retailer name does need to be stated for the system to be able to process the voucher.
HMRC rules from 2020 will not allow you to add money to your certificate due to dual ownership, which could have been the issue you were having.
Very sorry for any inconvenience.
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Harry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme.
Kind regards
The team at Cyclescheme
Waste of time and source of stress...
The process to get a certificate is okay but if your order gets cancelled/changed then you're on your own to push people to read/send emails it is a complete waste of time and doesn't worth for couple hundred quid so called saving. It has been a month back and forth with the shop then another ~2 weeks with Cyclescheme to get them an email from the shop about cancellation. It is extremely annoying to manage a process as a customer, I don't recommend it unless you go for a bike which you're 100% sure you will get it any glitches then you become a customer service representative for yourself.
3 mars 2026
Omdöme utan inbjudan
Svar från Cyclescheme
Hello Furkan,
Thank you for taking the time to leave a review.
As you have left no further information we cannot investigate this for you.
Are you referring to an order cancelled with the retailer? If so, you would have to request the retailer contact us directly in order to confirm cancellation. Cyclescheme have a duty of care with your personal information, as does the retailer. This means we cannot contact them directly on your behalf due to GDPR, and if we did they would be under obligation to not speak to us.
We hope this may shine some light onto the potential issues that arise is this situation.
Please do feel free to contact our team directly should you need anything. We'll be happy to help.
Kind regards
The team at Cyclescheme
Fantastic, easy to use service
Great scheme, easy to follow and use. Really happy with my new bike
1 april 2026
Svar från Cyclescheme
Hello Candice,
Thank you for taking the time to leave a review.
We're happy to hear that our scheme was easy to follow and use, and that you are really happy with your new bike. Thanks for your positive feedback!
Kind regards
The team at Cyclescheme
Svar från Cyclescheme
Hello JR,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Svar från Cyclescheme
Hello Jane,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.