Great website and excellent service. I had order multiple times from this company and each order was met promptly and fully. I made an error while ordering recently and Gabby was not only able to rect... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a had a great experience with Culture Kings. I placed an online order and forgot to remove an item from my basket before checking out. The moment I realised I emailed their customer se... Se mer
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Se mer
Företaget har svarat
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Kontaktuppgifter
PO BOX 260, 4108, Archerfield BC, Australien
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I made a small error in making my…
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service
12 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
We’re so grateful for your feedback. Thanks for taking the time!
I made a mistake on my ordering size…
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊
12 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks so much for the review! We appreciate you 🙏
Gabby was EXTRAORDINARY
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X
11 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
I ordered several shirts for my teen…
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!
11 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Drisana was great help
Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks
11 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
Gabby was amazing and so helpful
Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!
11 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
Svar från Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Customer service is lacking, long wait times and poor level of stock availability
Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock
First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.
Second order -31/07/26 - 2 items, both refunded as no stock available.
Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.
Fourth order - 10/08/26- 6 items, all refunded
This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.
10 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Hey, thanks for sharing your feedback. We completely understand how frustrating it would be to experience stock issues across multiple orders.
We’ve recently introduced our Ship from Store process, and while we work through some initial trial and error, there can unfortunately be discrepancies between the stock showing online and what is physically available in-store. We’re actively working to improve this.
We’d love the opportunity to look into your experience further. Please email feedback@culturekings.com.au with your order details so our team can work towards resolving this and hopefully turn your experience around.
Thanks again for bringing this to our attention.
I was helped by Donna who was lovely to…
I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.
5 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
What a lovely shoutout for Donna! We’re so happy she was able to make the process easy and get everything sorted for you. We’ll make sure your kind feedback is passed along to her! 🙌
Huge thanks to gabby for her service
Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!
6 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
So glad Gabby was able to update your address and get everything sorted before your order was on its way. Even better that it still made it to you within two days! 🔥 Thanks for the awesome feedback!
Ailean
Ailean was very helpful in changing my shipping address right on time thank you my gifts will arrive in time now
7 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
So glad Ailean was able to jump in and get your shipping address updated before it was too late. We hope the gifts arrive safely and are a hit!
Svar från Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Customer service very fast
I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.
6 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Happy we could make this an easy fix! 🙌Thanks for sharing your experience with us! 😊
Massive thanks to Alphonsine for her…
Massive thanks to Alphonsine for her speedy response
7 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
Amazing support very fast super proud
Amazing support very fast super proud
7 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
I had placed an order and couldn’t find…
I had placed an order and couldn’t find my confirmation, gabby was very helpful and found my order tank you
5 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
amazing customer service from gabby
gabby was absolutely amazing and was able to help me swap my small jumper for an xs as i accidentally ordered the wrong one. she was so understanding and quick with the help!! thank you so much
6 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
Refund
I’m so glad my order could be refunded quickly thank you so much Donna for helping me out I was so stressed as it’s a birthday present for my brother.
4 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for taking the time to leave us a review! We're so glad you had a great experience.
Drisana got back to me swiftly and…
Drisana got back to me swiftly and helped re-organise my delivery
4 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
Thanks for taking the time to leave us a review! We're so glad you had a great experience.
Great service
Great service. I ordered a hat but unfortunately purchased the wrong item. Donna responded and refunded immediately. Appreciate the swift service.
Will definitely be back in the future.
4 augusti 2026
Omdöme utan inbjudan
Svar från Culture Kings
We really appreciate you taking the time to leave a review. Thanks for your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.