I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Se mer
Företaget har svarat
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Se mer
Företaget har svarat
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... Se mer
Företaget har svarat
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Se mer
Företaget har svarat
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

Svar från Culture Kings
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Svar från Culture Kings
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free

Svar från Culture Kings
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac

Svar från Culture Kings
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕

Svar från Culture Kings
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰

Svar från Culture Kings
Gabby was super understanding and helped my issue super fast.

Svar från Culture Kings
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose

Svar från Culture Kings
Great response from culture kings team, happy with the outcome. Prompt fix up

Svar från Culture Kings
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.

Svar från Culture Kings
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

Svar från Culture Kings
I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

Svar från Culture Kings
I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

Svar från Culture Kings
Gabby did a great job with getting my problem solved very fast

Svar från Culture Kings
Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

Svar från Culture Kings
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service

Svar från Culture Kings
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

Svar från Culture Kings
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

Svar från Culture Kings
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

Svar från Culture Kings
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.