Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Se mer
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Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Se mer
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I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... Se mer
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Företagsinformation
- Brädgård
- Gör-det-självbutik
- Dörrbutik
- Heminredningsbutik
- Landskapsplaneringstjänster
- Trädgårdsarkitektursbutik
Skrivet av företaget
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktuppgifter
Quarry Lane, PO19 8PE, Chichester, Storbritannien
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The guy who delivered the top soil was…
The guy who delivered the top soil was great and put the big bag just where I wanted it on my driveway
5 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Bob! We’re delighted to hear the delivery driver was so helpful and placed the topsoil exactly where you wanted it on your driveway. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
No problem placing the order
No problem placing the order, delivered on the day that I was given and driver put it where I asked.
4 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Kenneth! We’re pleased to hear your order process was straightforward, the delivery arrived on the agreed day, and the driver placed it exactly where you requested. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very helpful staff and price i paid for…
Very helpful staff and price i paid for the fencing posts was very reasonable.
15 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Colin! We’re pleased to hear the team were helpful and that you found the fencing posts to be reasonably priced. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Only needed a 1m long timber sill
Only needed a 1m long timber sill. Very straightforward on-line purchase. Pick up was easy with polite staff. No problems. Will use again
14 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Trevor! We’re pleased to hear your online purchase was straightforward, collection was easy, and that the team were polite and helpful. It’s great to know everything went smoothly.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar från Covers Timber & Builders Merchants
Thank you for your review, Simon! We’re delighted to hear you find us reliable and that the delivery team are always friendly and helpful. We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Timber material is straight and great
Timber material is great. Helpful staff and Quick delivery
14 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you Fraser for your review but sorry to hear about your delivery. I have checked your order and have seen you paid £20 inc.vat not £36. If you wish to discuss further, please email me at - ben.gale@coversmerchants.co.uk. Many thanks, Ben
Excellent service and delivery of my…
Excellent service and delivery of my order, driver ver nice and helpful good experience shopping online well done ...
14 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Peter! We’re delighted to hear you had an excellent experience with both the service and delivery of your order. It’s great to know the driver was friendly and helpful too.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Easy to order and prompt delivery
13 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Mark! We’re pleased to hear you found the ordering process easy and the delivery prompt. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar från Covers Timber & Builders Merchants
Thank you for your brilliant review, Paul! We love the wordplay! We’re delighted to hear you got the right wood, in the right size, and delivered on time.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Overall excellent!
Good communication, friendly staff in office. Driver also very friendly and made light of what I know is difficult road access to the property, Materials were placed exactly where I wanted and good quality timber and cladding. A big thank you to Covers, will be using again.
11 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for this glowing review of our overall service. I will make sure the driver is made aware of your comments. Many thanks for your order. Ben
My delivery of bricks was 2 days before…
My delivery of bricks was 2 days before the agreed delivery date. However, the driver was extremely helpful and patient while my wife moved the car to allow the delivery to be put up the drive. He is a credit to your organisation 👍
7 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you John for your review. I will make sure the driver is made aware of your comments. Apologies the delivery was earlier than expected. Someone should have called in advance to inform you. Many thanks for your order. Ben
Svar från Covers Timber & Builders Merchants
Thank you Malcolm for your review. Glad to hear everything was 5 STAR. Many thanks, Ben
Sleeper delivery
Bought some railway sleepers and pea shingle on line which was quick and easy except Covers do not accept Amex. I got a call the following day to let me know when to expect my delivery. Very friendly and highly skilled driver craned my items onto my drive. Job done! Thank you
11 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you Tim for your review. Glad to hear the service was 5 STAR. Many thanks, Ben
I recently had an extension built and…
I recently had an extension built and had to go shopping for a new kitchen. We shopped around but chose Covers and are glad we did. Darren helped us with our design from start to finish and couldn’t have been more helpful. He was always responsive to emails and calls and resolved all our queries and questions. The quality of our kitchen was excellent and the price point very competitive. Covers provide a local and personal service without compromising on quality. I would definitely recommend.
15 juni 2026
Omdöme utan inbjudan
Svar från Covers Timber & Builders Merchants
Thank you for this glowing review of our kitchen department and praise of Darren. He is an excellent kitchen designer and we are fortunate to have him. I will make sure he is made of your review. Many thanks for your order. Ben
Svar från Covers Timber & Builders Merchants
Thank you for this 5 STAR review. Glad to hear everything was to your liking. Many thanks, Ben
Excellent and friendly service
Excellent and friendly service. The company were very quick to get in touch to confirm our order and delivery day. The delivery driver was polite and helpful. Would definitely recommend.
11 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for this excellent review of our online service and the Aldershot branch. I will make sure they are made aware of your comments. Many thanks, Ben
I found the online portal very good and…
I found the online portal very good and I was phoned back within a couple of hours. Very good. Keep up the good work.
10 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you found the website easy to use and that the team got back to you so quickly. We really appreciate your kind words and support, thank you, and we look forward to helping you again soon! Many thanks, Olivia.
Great experience from start to finish
Great experience from start to finish
Customer service was excellent n very friendly staff throughout
8 juni 2026
Svar från Covers Timber & Builders Merchants
Thank you for your lovely review! We’re delighted to hear you had a great experience from start to finish and that the customer service was excellent, with friendly staff throughout. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Issues in quality, processing and service
A lot of the wood delivered had imperfections.
For delivery I was told the items would be left in the garden (I rang to ask this as had to plan my day around it). Driver then dropped it curbside whilst I was an hour away from home as stated the garden would only be possible if reachable from the grab lorry (was not told this when I asked initially).
Ordered 80m of decking board, requested that it be prepared at 3.6m a board in the notes as directed by the website, decking boards came at 4.5m? so I now have serious wastage and I'm three boards short.
9 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you Elliot for your review. I am sorry to hear about these issue. I will investigate to why this happened and will email you directly with my response. Many thanks, Ben
Svar från Covers Timber & Builders Merchants
Thank you Kevin for your review. I am sorry to hear about the delayed deliveries. I will investigate to why this happened and will email you directly with my response. Many thanks, Ben
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