Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Se mer
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Se mer
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I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... Se mer
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Företagsinformation
- Brädgård
- Gör-det-självbutik
- Dörrbutik
- Heminredningsbutik
- Landskapsplaneringstjänster
- Trädgårdsarkitektursbutik
Skrivet av företaget
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktuppgifter
Quarry Lane, PO19 8PE, Chichester, Storbritannien
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our driver was so friendly and…
Our driver was so friendly and accommodating with the delivery of our order, great service - thank you
21 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear our driver was so friendly and accommodating when delivering your order. We really appreciate your kind words and are pleased you received great service. Thank you for choosing Covers! Many thanks, Olivia.
I placed my order on a weekend
I placed my order on a weekend, and had a confirmation email on Monday advising the delivery to be on Wed between 8 and 4. I called at 4 to query where it was to be told the delivery was the next day and it must have been an error on the original email.
The price and quality of the materials was fine, its the admin that led to this rating.
18 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Sharon. We’re pleased to hear you were happy with the price and quality of the materials, but we’re sorry for the confusion around your delivery date. We understand how frustrating it must have been to expect your delivery on Wednesday and then be told when you called that it was scheduled for the following day.
Our standard order confirmation advises that the branch will contact customers to arrange delivery, so we’ll investigate the communication around your delivery date to understand what happened and why the information you received was incorrect.
Thank you for bringing this to our attention. Many thanks, Olivia.
- I’ve since spoken with the branch, and it appears an error was made when the delivery information was sent across. Unfortunately, this was human error, and we can only apologise for the inconvenience and confusion this caused.
Product not Available on site when gone for collection
I went to collect the brick at the Bexley Heath branch after I had been told it was ready to be collected. the brick wasn't there. I went all the way from deep Croydon. An elderly man took my number and told me that he would call the next day. He didn't. I called and there was no answer and I left a message. I have not got a response but I am being sent a review to be completed.
24 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Vivian. We’re very sorry to hear that your brick was not available when you travelled from Croydon to collect it, despite being told it was ready. We understand how frustrating and inconvenient this must have been, particularly given the distance you travelled.
We’re also sorry that you were promised a call back but did not receive one, and that your subsequent call and voicemail have not been responded to. This is not the level of service we aim to provide, and we’ll investigate what happened with the branch and your order.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused. Many thanks, Olivia.
- I have since spoken with the Branch Manager at Bexleyheath, who did say he has located the bricks and been in contact. I hope this is all okay with you now. Many thanks, Olivia.
Disappointed
Disappointed, delivery date missed despite my calling and being told it was being loaded or out and that Covers deliver up until 1530. Not a good first impression; delivered the following day and that delivery went well, benefiting from a pleasant and cooperative delivery driver. In addition, my noting that the Welcome10 code had been denied on my first order, no action or feedback!
17 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Graham. We’re sorry that your delivery was missed on the expected date, particularly after you had contacted us for an update and been advised it was on its way. We understand how frustrating this must have been, especially as this was your first experience with Covers.
We’re pleased to hear the delivery went smoothly the following day and that you found the driver pleasant and cooperative. We’re also sorry to hear about the issue with the Welcome10 code. Did you contact our team at the time to let us know the code wasn’t working? If so, we’re sorry that this wasn’t followed up with you, and we’ll investigate what happened.
Thank you for bringing this to our attention. Olivia.
Excellent
I highly recommend Covers. They offer quality materials at competitive prices, items are available for collection quickly and efficiently and for a reasonable charge will cut pieces to size. The staff were all friendly and helpful; what's not to like!
17 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Steve! We’re delighted to hear you would highly recommend Covers and that you were happy with our quality materials, competitive prices and efficient collection service. It’s also great to hear our team were friendly and helpful, and that our cutting service was useful for your project. We really appreciate your kind words and support! Many thanks, Olivia.
Delivery driver was really helpful
8 maj 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Sam! We’re delighted to hear our delivery driver was really helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Everything was made easy.
15 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Michael! We’re delighted to hear everything was made easy for you. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
No problem ordering online
No problem ordering online. Picked up straight away. Great service.
16 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, David! We’re delighted to hear you found it easy to order online and that your order was ready for collection straight away. We really appreciate your feedback and are pleased you received great service! Many thanks, Olivia.
Quick and simple
Really easy experience. Placing the order was simple, everything was ready on the day and collection went without any issue.
15 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Declan! We’re delighted to hear you had such a quick and simple experience, from placing your order through to collecting it. We’re pleased everything was ready for you and went smoothly on the day. We really appreciate your feedback and look forward to helping you again soon! Many thanks Olivia.
Svar från Covers Timber & Builders Merchants
Thank you for your review, Andy! We’re delighted to hear you found it easy to order and collect, and that our team were friendly and helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Placed order online
Placed order online, with response starting could be about a week to 10 days.
Received a phone call after three days to say that order was available and they could deliver the next day.
Arrived with time stated and placed order where I required it.
Very pleased with service received.
3 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Terry! We’re delighted to hear your order was available sooner than expected and that we were able to arrange delivery so quickly. It’s great to know the delivery arrived at the stated time and was placed where you needed it. We really appreciate your feedback and are pleased you were so happy with the service! Many thanks, Olivia.
Svar från Covers Timber & Builders Merchants
Thank you for your review, Kenneth! We’re delighted to hear you found our team very helpful and that everything was done as promised and on time. We really appreciate your kind words and are pleased you had such a positive experience with Covers. Thank you for your support! Many thanks, Olivia.
Great service
Good stock, prompt delivery and driver very helpful with placement of order.
14 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Barry! We’re delighted to hear you were happy with our stock availability and prompt delivery, and that the driver was helpful with placing your order. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivered on time as promised
Delivered on time as promised. Helpful delivery person. Good quality supplies at a reasonable price.
13 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your review, Mark! We’re delighted to hear your delivery arrived on time as promised, and that you were happy with the quality, value and helpful service from our delivery team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Staff were very professional and made…
Staff were very professional and made the whole process stress free and easy delivery was prompt and on exact time
4 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear our team made the whole process stress-free and easy, and that your delivery arrived promptly and exactly on time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivery driver was great
Delivery driver was great, polite, helpful, efficient. I was rather disappointed that after the order email said I would receive delivery notification there was no notification at all and the guy just turned up. He said if I hadn't been there he'd just have come again, but that's inefficient and not environmentally conscious. Also if I'd been in a meeting if have felt pressured to come out and deal with it. Not ideal. But delivery on time and product fine, so a minor gripe really.
3 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your feedback, Emma. We’re pleased to hear the delivery arrived on time, the product was as expected, and that the driver was polite, helpful and efficient.
We’re sorry, however, that you didn’t receive a call to arrange the delivery. Our order confirmation states that a member of our sales team will contact you to arrange this, so it appears this step may have been missed on this occasion. We understand how inconvenient this can be, particularly if you’re not expecting the delivery or are busy when the driver arrives.
I’ll pass your feedback on to the team so we can investigate what happened and help ensure this communication is not missed in future. Thank you for bringing this to our attention. Many thanks, Olivia.
Can't fault the service
Can't fault the service, everybody was friendly and helpful, especially the delivery driver.
3 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Peter! We’re delighted to hear you couldn’t fault the service and that everyone was friendly and helpful, especially the delivery driver. We’ll be sure to pass on your kind comments to the team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Communication was fantastic.
Communication was fantastic.
Regular human updates even when it's still within delivery times.
Driver was friendly. Very efficient.
Prices are reasonable.
Quality is very high.
11 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Jake! We’re delighted to hear you were so happy with the regular updates, friendly and efficient driver, reasonable prices, and high-quality products. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Made an order for bricks
Made an order for bricks, they did not have the bricks I ordered in stock, they would of managed to get them but the order would of taken slightly longer, however they offered me an alternative, in-fact it was a better of quality brick and more expensive, but they kept the price the same and checked I was happy with the style of brick and continued with my order…,this is the sort of builders merchant I like, coming up with solutions and preempting any issues and dealing with it fast and efficiently, thank you Sharon from customer services, I will be using you again
2 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear Sharon was able to find a suitable alternative brick and ensure your order could go ahead without delay. It’s great to know you were happy with the higher-quality alternative and that the team kept the original price for you.
We’ll be sure to pass your kind comments on to Sharon. We really appreciate your feedback and are pleased to hear you’ll be using Covers again! Many thanks, Olivia.
Great experience, helpful driver.
Good communication with the office, timely delivery, friendly and helpful driver. Great experience.
10 juli 2026
Svar från Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear you had a great experience, with good communication from the office, a timely delivery, and a friendly and helpful driver. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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