There were lots of different designs of furniture but we were looking for certain types as most places we had been to didn’t have what we were hoping to find the sizes were more important as we have... Se mer
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Det här tycker kunderna
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... Se mer
Very friendly staff. Helpful and informative. Although the staff were busy we didn’t feel rushed. We were more than happy with our purchase and Experience. Definitely will return again.
Samantha was extremely helpful, approaching us as soon as we were obviously ready to make a purchase. polite and not pushy, she provided some excellent advice.
Företagsinformation
Om Cousins Furniture
Skrivet av företaget
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktuppgifter
4,8
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Cousins - a great company to deal with
Samantha who dealt with us at Cousins was delightful a great help.
The delivery men were very careful and considerate, making the whole experience easy and good
12 augusti 2026
Svar från Cousins Furniture
Hi Wendy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Samantha was so helpful and delightful to deal with, and that she made your experience at Cousins Furniture such a positive one.
It's also fantastic to hear that our delivery team were careful and considerate, helping to make the whole experience easy and enjoyable from start to finish.
We'll be sure to pass your lovely comments on to Samantha and the delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent quality and service from Cousins at Dudley
Excellent service and advice from Simon in bedding dept at Cousins in Dudley. We didn't feel rushed or pressured to make choice of 2 mattresses. Would highly recommend .
10 augusti 2026
Svar från Cousins Furniture
Hi EB,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Simon provided such excellent service and advice in our bedding department at Dudley. It's wonderful to know that you felt relaxed and comfortable taking your time to choose the right two mattresses, without feeling rushed or pressured.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy many comfortable nights on your new mattresses!
Kind regards,
Cousins Furniture Team 👍
Staff exceptional at listening
Staff exceptional at listening , gave positive ideas for anything I pointed out that did not fit with my criteria.
11 augusti 2026
Svar från Cousins Furniture
Hi Bernadette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to really listen to what you were looking for and offered helpful suggestions when certain options didn't quite meet your criteria. It's great to know that their advice helped you throughout your search.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We were really pleas with the chap …
We were really pleas with the chap who saw to us really nice and polite
10 augusti 2026
Svar från Cousins Furniture
Hi Arthur,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received and that our team member was friendly, polite, and pleasant to deal with.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Still waiting for our order to be completed 6 months after delivery
The furniture we bought is comfortable and as expected however we ordered a battery pack for one of the recliner chairs and this still hasn’t been fitted 8 months after ordering and 6 months after delivery!!!!
I’ve held off writing this review to give them every chance to sort out this problem but we don’t seem to be getting anywhere.
Aftercare and problem solving is definitely lacking
12 januari 2026
Svar från Cousins Furniture
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delay with the battery pack for your recliner chair.
We completely understand your frustration, particularly as you've been waiting for this to be resolved for several months. While we're pleased to hear that you're happy with the furniture itself, we appreciate that the outstanding battery pack has understandably affected your overall experience.
We have made the sales advisor who dealt with your order aware of your concerns and have asked them to chase this directly with the technician to establish what is causing the delay and get the matter progressed.
We sincerely apologise for the inconvenience and frustration this has caused and appreciate your patience while we work to get this resolved.
Kind regards,
Cousins Furniture Team
Svar från Cousins Furniture
Hi Dilys,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such friendly and efficient service during your visit. Providing a welcoming and helpful experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Stressless
To be fair we knew what we wanted.
But received excellent service from Samantha with a smile to help with ordering exactly the right product and the whole process was indeed stressless
9 augusti 2026
Svar från Cousins Furniture
Hi Jamie,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided such excellent service and made the ordering process completely stressless! It's great to know she helped ensure you ordered exactly the right product, all while providing such a friendly service with a smile.
We'll be sure to pass your lovely comments on to Samantha—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new Stressless furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good service
Staff always friendly and helpful. Never feel pressurized to make a purchase. It is always a pleasure to visit the store.
9 augusti 2026
Svar från Cousins Furniture
Hi Jean,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've always found our team friendly and helpful, and that you never feel pressured when visiting us. We believe furniture shopping should be a relaxed and enjoyable experience, so it's lovely to know you feel this way whenever you visit.
Thank you for your continued support and for taking the time to share your feedback. We look forward to welcoming you back to Cousins Furniture again soon!
Kind regards,
Cousins Furniture Team 👍
Knowledgeable staff
Very helpful man who seemed to know a lot about the mattresses he was selling.
14 juli 2026
Svar från Cousins Furniture
Hi AB,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team member so helpful and knowledgeable when choosing your mattress. Selecting the right mattress is an important decision, so it's great to know you received the advice and information you needed.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy many comfortable nights on your new mattress!
Kind regards,
Cousins Furniture Team 👍
We were allowed to look around without…
We were allowed to look around without any pressure from the assistants in store.
30 juli 2026
Svar från Cousins Furniture
Hi Richard,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you appreciated being able to browse our showroom at your own pace without any pressure from our team. We believe choosing furniture should be a relaxed and enjoyable experience, with our staff on hand whenever you need advice or assistance.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great range, easy experience
We were impressed by the range of styles available, and the sheer quantity of choice available. Staff were very helpful and knowledgable. Good experience, we will definitely being using Cousins again.
9 augusti 2026
Svar från Cousins Furniture
Hi P Wells,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were impressed by the fantastic range of styles and the sheer amount of choice available at Cousins Furniture. It's also great to know that our team were helpful and knowledgeable, making your visit an easy and enjoyable experience.
We're thrilled to hear you'll be using Cousins again! We really appreciate your support and look forward to welcoming you back when you're ready for your next purchase.
Kind regards,
Cousins Furniture Team 👍
I originally saw a sales rep called…
I originally saw a sales rep called John at Cousins, Tyseley who was extremely informative and helpful in explaining everything about the sofa I liked. By the time I had definitely made my mind up and returned to the store to order a few days later later, I was informed that John had unfortunately left Cousins, which was dissapointing as I thought he was a great asset to the store. Nevertheless, I saw Ann, who was equally great, I bought a pair of 2 seater sofas and Scotch Gurard cover for a very reasonable price and am very pleased.
8 augusti 2026
Svar från Cousins Furniture
Hi,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that John was so informative and helpful when you first visited our Tyseley store, and we're sorry to hear you were disappointed to find that he had since left the business. We'll certainly pass your kind comments on regarding the positive impression he made during your visit.
We're equally pleased that Ann was able to provide the same high level of service when you returned to place your order. It's fantastic to hear that you were able to purchase your two 2-seater sofas and Scotchgard cover at a price you were happy with, and that you're pleased with your purchase.
Thank you for choosing Cousins Furniture and for your kind words about our team. We hope you enjoy your new sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Anne was very helpful
Anne was very helpful, efficient and spent a lot of time with us so that we were very happy with our purchase.
8 augusti 2026
Svar från Cousins Furniture
Hi Jennifer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Anne was so helpful and efficient, and that she took the time to make sure you were completely happy with your purchase. Providing our customers with the time and support they need to make the right choice is something we take great pride in.
We'll be sure to pass your kind comments on to Anne—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Summer House furniture.
We have visited three times in pursuit of buying the right furniture for our summer house. Each time, we were met with polite,professional and helpful staff. Our decision was helped by Hayley and Mandy, nothing was too much trouble!
6 augusti 2026
Svar från Cousins Furniture
Hi ILJW,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such polite, professional, and helpful service throughout your three visits while choosing the perfect furniture for your summer house. We know finding the right pieces can take a little time, so we're pleased that Hayley and Mandy were able to offer the advice and support you needed without making anything too much trouble.
We'll be sure to pass your lovely comments on to both Hayley and Mandy—they'll be delighted to know they helped make your experience such a positive one.
Thank you for choosing Cousins Furniture. We hope you enjoy your new summer house furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team
On selecting and choosing a sofa
On selecting and choosing a sofa, I found David to be most helpful, friendly and knowledgeable. I made my choice and awaiting delivery. I have used this store before and always had excellent service.
5 augusti 2026
Svar från Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David was so helpful, friendly, and knowledgeable while you were choosing your new sofa. It's great to know that his advice helped you make your decision, and we're pleased you're looking forward to your delivery.
We're especially grateful to hear that you've used Cousins Furniture before and have consistently received excellent service. Your continued support means a great deal to us.
We'll be sure to pass your kind comments on to David. We hope you love your new sofa when it arrives!
Kind regards,
Cousins Furniture Team 👍
Excellent service at the shop in…
Excellent service at the shop in Newcastle under Lyme, beautiful Chesterfield sofa i purchased can't fault anything from start to finish....love my sofa 😀
4 november 2025
Svar från Cousins Furniture
Hi Karin,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from our Newcastle-under-Lyme team and that you had such a positive experience from start to finish.
It's wonderful to know that you're so pleased with your beautiful Chesterfield sofa—we hope you enjoy it for many years to come! 😀
Thank you for choosing Cousins Furniture and for taking the time to share your experience with us.
Kind regards,
Cousins Furniture Team 👍
Ordered a £1049 sofa on 8th February
Ordered a £1049 sofa on 8th February, estimated delivery was 14- 16 weeks, at 14 weeks we got in touch with cousins as there was no communication since ordering, we were emailed saying due in port on 27th June 2026 nearly 4 weeks after the estimated delivery, which we thought was unacceptable, we requested our £418.95 deposit back as we were not happy we had to get in touch with them, basically we. Could not have our deposit back non .cancelable. Went into store the manager said if not happy get in touch with the ombudsmen. Would advise not to shop at cousins as we have lost our deposit, the after sale service is non existant, you will have to chase them if any delays on your order.
19 maj 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Dear Stephanie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you have been disappointed with your experience.
We completely understand how frustrating it is when a long-awaited order is delayed, particularly when you were expecting it within the original estimated lead time. We appreciate that you had to contact us for an update, and we're sorry this left you feeling let down.
Before leaving our showroom, we ask all customers to sign their order invoice, which confirms that our quoted lead times are estimates and may change due to unforeseen circumstances outside of our control, such as supplier or shipping delays. The invoice also explains that made-to-order furniture is non-cancellable once the order has been placed with the manufacturer.
Unfortunately, your order was affected by delays to shipping containers following disruption caused by the situation involving Iran, which impacted a number of incoming supplier deliveries. Whilst this was outside of our control, we fully appreciate that this did not make the wait any less disappointing, and we would much rather have fulfilled your order within the original estimated timeframe.
We would also like to clarify that, although our colleague later advised an estimated arrival of 27th June, your sofa actually arrived into our warehouse much earlier, on 4th June. This means it is currently available should you decide to proceed with your purchase. If you do wish to continue, we would be delighted to arrange payment of the outstanding balance and organise a convenient delivery date for you.
We are sorry that your experience has left you feeling this way, as providing excellent customer service is something we take seriously. If you would like to discuss your order further, please don't hesitate to contact our Customer Services team, who will be happy to help to arrange delivery, or you are able to proceed with your Ombudsman complaint.
Kind regards,
Cousins Furniture Customer Services
Svar från Cousins Furniture
Hi Jayne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so friendly and professional. Providing a welcoming and helpful experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Stuart was very helpful in helping us…
Stuart was very helpful in helping us to decide which dual recliner chairs were right for us , very patient and friendly, I would highly recommend Cousins for Quality and professional service
4 augusti 2026
Svar från Cousins Furniture
Hi Julia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Stuart was so helpful in helping you choose the right dual recliner chairs. It's wonderful to know that his patience, friendly approach, and knowledge made the decision process easier for you.
We'll be sure to pass your kind comments on to Stuart—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new recliner chairs and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful staff going the extra mile
28 juli 2026
Svar från Cousins Furniture
Hi Trevor,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went the extra mile to help you. Providing friendly, helpful service and making sure our customers feel supported is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
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