My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... Se mer
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Det här tycker kunderna
There were lots of different designs of furniture but we were looking for certain types as most places we had been to didn’t have what we were hoping to find the sizes were more important as we have... Se mer
Företaget har svarat
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... Se mer
Företaget har svarat
Very friendly staff. Helpful and informative. Although the staff were busy we didn’t feel rushed. We were more than happy with our purchase and Experience. Definitely will return again.
Företaget har svarat
Företagsinformation
Om Cousins Furniture
Skrivet av företaget
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktuppgifter
4,8
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly knowledgeable staff
Friendly knowledgeable staff. Ordering was easy and delivery was quick,would use again
27 augusti 2026
Svar från Cousins Furniture
Hi,
Thank you for your lovely 5-star review!
We're delighted to hear that you found our staff friendly and knowledgeable, and that everything from ordering through to delivery was quick and straightforward. We always aim to make the whole experience as easy and enjoyable as possible for our customers.
It's fantastic to know that you would use Cousins Furniture again. We really appreciate your support and look forward to welcoming you back in the future!
Kind regards,
Cousins Furniture Team 👍
Very good value for money and Lovely displays
Very good value for money also very kind and helpful staff. Have had a lot of very good experiences over the years with Cousins at Dudley before I came to live near Shrewsbury.
Many thanks
Brenda Hadley
19 augusti 2026
Svar från Cousins Furniture
Hi Brenda,
Thank you so much for your lovely 5-star review and for sharing your experiences with Cousins Furniture over the years.
We're delighted to hear that you've always found us to offer very good value for money, with lovely displays and kind, helpful staff. It's especially wonderful to know that you've continued to visit Cousins, from our Dudley store to now being closer to Shrewsbury.
Your continued support means a great deal to us, and we really appreciate you taking the time to leave such kind feedback.
We look forward to welcoming you again in the future!
Kind regards,
Cousins Furniture Team 👍
Sales person Sherif was really helpful…
Sales person Sherif was really helpful and patient
25 augusti 2026
Svar från Cousins Furniture
Hi Laura,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Sherif was so helpful and patient throughout your visit. It's great to know that he took the time to ensure you had all the help and advice you needed without feeling rushed.
We'll be sure to pass your lovely feedback on to Sherif—he'll be delighted to hear your kind words.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Making my choice of settees most comfortable.The people who helped me went out of…
The people who helped me went out of their way to make my choice of settees an easy and comfortable choice.
25 augusti 2026
Svar från Cousins Furniture
Hi Maureen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went out of their way to make choosing your new settees such an easy and comfortable experience. Finding the right furniture is an important decision, so it's lovely to know you felt supported throughout.
Thank you for choosing Cousins Furniture and for taking the time to share your kind feedback. We hope you enjoy your new settees for many years to come!
Kind regards,
Cousins Furniture Team 👍
We visited the store in Shrewsbury…
We visited the store in Shrewsbury yesterday and was treated to exceptional customer service by Samantha from start to finish……and it was a long visit, full of deliberations! We left very happy with our sofa purchases. Would highly recommend the store and hunting out Samantha to help you!
23 augusti 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Hi Rachel,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided such exceptional customer service throughout your visit to our Shrewsbury store. It sounds like you had quite a few deliberations before making your decision, so we're especially pleased that Samantha took the time to guide you through your options and ensure you left feeling happy and confident with your sofa purchases.
We'll be sure to pass your lovely comments on to Samantha—she'll be delighted to hear your feedback!
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new sofas and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi Janice,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received great service from our team. We really appreciate you taking the time to share your feedback with us.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi Paul,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with Kim and Em. It's lovely to know that they both made such a positive impression during your visit.
We'll be sure to pass your kind comments on to Kim and Em—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for taking the time to leave us such a lovely review. We really appreciate it!
Kind regards,
Cousins Furniture Team 👍
Very helpful indeed and obliging honest…
Very helpful indeed and obliging honest in their approach and very approachable will Definately buy from them again
21 augusti 2026
Svar från Cousins Furniture
Hi Raj,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team so helpful, obliging, and approachable, and that you appreciated our honest and straightforward approach. It's wonderful to know that your experience has given you confidence in choosing Cousins Furniture again.
Thank you for your kind words and for your continued support. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
we went into the store at Newcastle…
we went into the store at Newcastle under Lyme to look for a tv stand and a lovely sales team name Stan came to us what we were looking for and pointed us into the right direction then left us alone to discuss what we wanted we will Deffenightly go again.
19 augusti 2026
Svar från Cousins Furniture
Hi Steven,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Stan was able to point you in the right direction when you visited our Newcastle-under-Lyme store to look for a TV stand. It's great to know that he understood what you were looking for, offered helpful guidance, and then gave you the time and space to browse and discuss your options.
We really believe furniture shopping should be a relaxed experience, so it's lovely to hear that you appreciated Stan's approach.
We'll be sure to pass your kind comments on to Stan. Thank you for choosing Cousins Furniture, and we look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Excellent service and thank you
6 augusti 2026
Svar från Cousins Furniture
Hi Mark,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service during your visit. We really appreciate you taking the time to share your feedback and say thank you to our team.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great customer care
We visited the Tyseley store today and were very pleased with the advise and assistance we received from Kim. Just the right balance in delivering superb customer care.
So thanks for all your help!!
20 augusti 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Thank you, Robert, for your fantastic 5-star review! ⭐ We’re delighted to hear that you had such a positive experience at our Tyseley store and that Kim provided the perfect balance of helpful advice and excellent customer care. We’ll be sure to pass your lovely feedback on to Kim. 😊
Haz was very helpful and accommodating
Haz was very helpful and accommodating, explaining everything to us.
Very friendly.
18 augusti 2026
Svar från Cousins Furniture
Thank you, Mr Stevens, for your lovely 5-star review! ⭐ We’re delighted to hear that Haz was so helpful, accommodating and friendly, and took the time to explain everything clearly. We’ll be sure to pass your kind words on to Haz — he’ll be thrilled to hear your feedback! 😊
Excellent Service from Phil C..
Excellent Service from Phil C... explained options available on new sofas, insurance protection cover and the ability to purchase extra material.
We wanted to make sure we made the correct choice and he was able to answer all our questions.
Great customer service and no hard selling tactics.
Would thoroughly recommend this store!
17 augusti 2026
Svar från Cousins Furniture
Thank you so much for your fantastic 5-star review, Owen! ⭐ We’re delighted to hear that Phil provided such excellent service and took the time to explain all the options available, answer your questions and help you feel confident in your choice. It’s great to hear you appreciated his friendly approach and that there was no hard selling. We’ll be sure to pass your lovely feedback on to Phil. Thank you for recommending us! 😊
Staff really helpful
12 augusti 2026
Svar från Cousins Furniture
Hi Karen,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful during your visit. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Svar från Cousins Furniture
Hi Zakria,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with us and found our team both professional and helpful. Providing friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a great experience in ur Store…
We had a great experience in ur Store (Dudley) great support from one of your staff members Haz - worked well with me and my wife to find the perfect sofa and manage to put individual sofa sets to create a great pair that worked well for us, showed us different options and and allowed us to leave happen with a sofa and sofa chair which worked well for a first home, great store to visit with plenty options and great staff that worked well with its customers for positive outcome.
10 augusti 2026
Svar från Cousins Furniture
Hi Tyrone,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you and your wife had such a great experience at our Dudley store. It's wonderful to know that Haz took the time to understand what you were looking for and helped you explore different options to create the perfect combination for your first home.
We're especially pleased that you found Haz's approach helpful and that you were able to leave feeling confident and happy with your choice of sofa and sofa chair. We'll be sure to pass your kind comments on to Haz—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for your recommendation. We hope you enjoy your new furniture in your first home and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Thank you very kind to everyone timed…gates open for everybody thank you.
Thank you very kind to everyone timed to a scheduled it’s a cosy place.
17 augusti 2026
Svar från Cousins Furniture
Hi PW,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found everyone so kind and welcoming, and that you enjoyed your experience with us. It's wonderful to know that you found Cousins Furniture a comfortable and welcoming place to visit.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a look around store and spotted…
We had a look around store and spotted the sofa we had been looking for. There was 30% off marked price so we took the plunge we also opted for the 5 year guarantee £120 then it was just check delivery and date it could be delivered. Sorted in no time the sofa was in stock and we sorted a proposed date for delivery which was £89.illa was very helpful and experienced
16 augusti 2026
Svar från Cousins Furniture
Hi Beverley,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the sofa you'd been looking for and were able to take advantage of the 30% discount. It's great to know that the ordering process was quick and straightforward, and that having the sofa in stock meant we could arrange a proposed delivery date with you straight away.
We're also pleased to hear that Lilla was so helpful and experienced throughout your visit. We'll be sure to pass your kind comments on to her.
Thank you for choosing Cousins Furniture. We hope you love your new sofa when it arrives and enjoy it for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE FOLLOWING RECLINER ISSUE
Last March, we purchased a new suite from Cousins.
Middle of July, we had an issue, on of the recliners switches stopped working. We contacted them and they sent out a technician. Unfortunately, it could not be fixed immediately. They needed to order the part.
Cousins kept in touch with us by phone and email throughout.
Once the part arrived, the technician called us and arranged an appointment to fix the recliner.
He was prompt and fixed the issue. It now works properly.
Throughout, all the staff were very polite and helpful.
11 juli 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Hi Jay,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We're really pleased to hear that we were able to resolve the issue with your recliner and that it's now working properly again. We understand how frustrating it can be when something goes wrong with new furniture, so we're glad our team could keep you updated throughout the process while the required part was sourced.
It's also wonderful to hear that the technician was prompt and able to complete the repair once the part arrived, and that you found everyone you dealt with to be polite and helpful.
Thank you for your patience while the part was ordered, and for your kind comments about our customer service. We'll be sure to share your feedback with the team.
Kind regards,
Cousins Furniture Team 👍
Dave looked after us well
16 augusti 2026
Svar från Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Dave looked after you so well during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made your experience such a positive one.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
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