Countrywide Tax & Trust Omdömen 

Waited to get a response from their "complaints procedure" but it is now over 3 months after first contacting CTT and we are still no closer to a resolution. Thought we had agreed a deal costing best part of £1000 but now they throw more spanners in the work.

Appalling standard of competency, cannot even get Mums name correct in their own complaints procedure.

Kept updated every step of the way.
Explanations of the procedures explained very well.
Nothing was a problem when I made enquiries.

I have given Hadir Ali 5 out of 5 because of his hard work and determination to get the job done. It does have to be said that communication was only 4 out of 5, however, I’m well aware that I’m not the only client that Hadir has! Well done Hadir!!

Very poor customer service, set up trust fund for Parents, no advice when both passed away then charging for the service of signing trust over to Our solicitors (who done the work m)
Please stay clear use your own solicitors may cost more in short term but better long term.

Again your reply is not accurate as told via email a trustee meeting would be more expensive and you have chosen the cheapest method ie signed by Director! As ever no advice no communication with family, Countrywide driven by profit not care
USE YOUR OWN SOLICiTOR

CTT have provided us with exceptional service and supported us constantly. This was our first experience with estate planning and we had little understanding of the process but they guided us through every step. Our practitioner James Fisher, has been brilliant throughout the whole process and is a consummate professional. Their in depth knowledge has been invaluable to us and it was such a good experience and we would highly recommend their services.

We received Brilliant service from CTT.
We had a problem with the entry at the Land Registry which was resolved very quickly and efficiently by Daniil. A very professional and helpful young man.
Highly recommended!

From start to finish the process was clear, simple and efficient. In particular Stacey Jenkins who worked on my late Father’s Estate kept me in the loop and offered help where it was needed. She was thoughtful and caring and made the whole experience as positive as possible during what is a stressful time. I can’t recommend this company enough.

A kind, helpful tone and good, strong formal manner characterised almost everything that Moses Amobeda did in relation to the Trust Fund. There were the odd mistakes or confusions it seemed, which lowers the score. Does the whole process need to be so involved, to take so long?

Zak always has time to be helpful, always knows his stuff and just makes life so much simpler.

I cannot praise the professionalism of countrywide Tax&Trust enough, since the outset of the trust which my parents set up we have been kept informed every step of the way of what was happening and what we needed to do, they have taken all the stress away from my family and conducted all legal requirements needed for the completion of probate, dealt with social services for care requirements and so on.
I cannot recommend their service any higher, the probate team led by Chad Nagra are a class act nothing has been too much trouble for them and they have been at the end of a telephone when needed.

Very helpful and professional guidance and support from Hadir Ali when confusion arose with a 3rd party broker regarding my mother's will and trust setup. Happy to recommend!

Paris and her team dealt with my family trust and probate efficiently and professionally, keeping us informed every step of the way. Everything was completed in a timely manner and without stress. Would highly recommend their services.

I needed to contact and deal with the Accounts department on the 20th of June 2024 and spoke with a nice chap called Zak.
He was very prompt and helpful and has sorted out my query for me straight away.
A very efficient service I received and would not hesitate to recommend Countrywide going forward

I wish I could leave 0 stars! DO NOT USE this company.
They were instructed by my family on 3rd January to complete probate and set up trusts after a relative’s death. There was no explanation of the process or advice on the time it would take them to complete the service. Also no one to contact if we had queries. Complete lack of customer service!
In April we were told via our financial advisor that probate was “80% done.” Beginning of May we receive a request for a trustee meeting, which could be booked a minimum time away of 6 weeks - no earlier availability!
Finally on this call we are told that probate hasn’t even been applied for yet - unbelievable! It’s been 6 months! We are told we will receive the meeting minutes within 24-48hrs, along with follow up emails from our new point of contact in each department. 3 days later we are still waiting, with no reply to our follow up correspondence. There are no phone numbers to call to speak to anyone. A shocking level of customer service from Countrywide! Especially considering the large fees we are paying them. We wish we had never instructed them. Ignore any SLA’s they give you as clearly they cannot meet any of them!

Our original wills were written 10 years ago and we needed to have them reviewed and updated where necessary.
The advice we received from CTT was most helpful and relevant and delivered in a very professional manner.

Prompt response from the accounts department to my initial query, with any delay being completely my fault.

Believe at this stage it is now bang up to date and a DD for document storage will be facilitated and set-up for the next payment in October 24.

I have had a fantastic and efficient service from Hadir. Also very compassionate due to circumstances. The team he works alongside (kirsten and Abie) makes all correspondence smooth running.
Thank you all for your hard work .

The reason my exprience with Countrywide Tax & Trust was so good was they way in which they continually kept me up to date with what was happening. Also enabling me to have a say despite my difficult relationship with my brother. Moses Amobeda was particularly helpful with emails and information. Stacey Jenkins and Emma Smith were also helpful throughout the process.

We entrusted our dealings to Kinga who was most helpful in explaining the legal side. She also set up another Zoom meeting to discuss some issues that we did not understand. She satisfied our queries and fully now understood the legal details.

I used Countrywide for their will writing service. I found the consultant to be extremely knowledgeable and she really took time in the consultation meeting to fully understand our needs and and requirements and was able to offer a product that best suited our needs.