Countrywide Omdömen 925

We recently got our Mortgage accepted…
We recently got our Mortgage accepted with Slater Hogg / Countrywide and I'll tell you it certainly wasn't an easy process for Nicola. Having had an offer accepted with another company before and it fell through. from day one she was sure she could get us a mortgage and she did just that. In a very short space of time. We were first time buyers with a bad credit history and a load of paperwork but she didn't shy from that she smashed it for us. 5 Stars for her from us.

Amazing experience - an actual person answers the phone - no long phone trees and Anna is exceptionally helpful. Have used them for years.

Would give Zero if I could. My landlord/letting agency screwed me over massively, and palmed me off onto Countrywide to deal with my issues.

These people broke the law by breaking the rental contract, and invalidated it from day one. They promised to clean a property before moving in - upon moving in there was blood on the walls, and key appliances were broken. They lied about this, despite seeing pictures, then were caught out, and admitted it. They then still insisted that the contract was still valid (it wasn't), and that I therefore owed them money, taking £1400 in rent that I didn't owe, because they had debt collectors chasing me immediately, including on Xmas Eve. As a tenant, avoid at all costs. They are rude, incompetent, fraudulent and dishonest. They never even apologised. They are lucky I didn't sue them - and I still might. I have been navigating the renter's hellscape for 14 years, and Blundells are up against some strong competition, but this is the worst experience I have ever had as a renter - and it isn't even close.

No words to say about this company - During the hardest times in my life this company almost push me to the end with their unreasonable behaviour, I am surprised these guys are still in business.

I nearly lost everything because of these guys and It wasnt through my own fault, they are relentless and put charges on my mortgage, running up a bill of over 10,000. They will not give you time to find solutions, straight to solicitors with a massive bill. I believe this company to be complete scam, unfair, don't care about people.

Infact, missing only two payments of my maintanence due to loosing my job and both parents all in one go, they put pressure on me without finding the right solution and on top, they took money from my mortgage company, with their fees added, over £10,000, infact more! I nearly lost my home, and its due to TLT solicitors, greedy sods and Countrywide, who have changed their names many times...., I would never touch these guys - Terrible at servicing and if you dont watch it, they will try to take your home...

In a sea of negative reviews I was sceptical with an upcoming valuation by Countrywide, arranged by my mortgage provider, but Rebecca arrived as planned, was professional and the valuation was submitted to my mortgage provider same day, as well as matched my RICS valuation.

Overall very happy with the service, I had a simple task versus some other reviewers maybe, but I did not need to worry like I did following reading the reviews.

Absolutely terrible company. Never use them. Most definitely conned my grandparents. Awful.

I instructed Countrywide to carry out a Level 2 survey before purchasing my house. After moving in I discovered remains and damage from a cannabis grow in the loft, including cannabis plants, soil and mould-contaminated roof felt and wooden batons, which has affected my asthma and they didn't report any of this in the survey.

I’ve been quoted £5,300 for the repairs but Countrywide have refused to take any responsibility or assist with the costs.

BBC News did a article on the issue, you can find this by googling 'BBC News Bellway'

I would strongly recommend avoiding using Countrywide as they don’t care about putting people in unsafe living conditions.

Appallingly bad. Avoid at all costs unless you are happy to involve lawyers to get CountryWide to meet minimum legal requirements.

Would prefer a zero. AVOID AT ALL COSTS
Absolutely appalling customer service.
Rude, unhelpful staff and no real process for complaint.
AVOID
LOOK AT RATINGS BEFORE PROCEEDING.

Whatever owner says. Not hearing anything for tenants.

Very disappointing experience with Countrywide.

The entire deposit return process felt extremely one-sided, with little to no support provided to us as tenants. It often felt like the agents were working alongside the landlord to justify inflated contractor quotes for damages that were highlight prior to moving in but they ignored us and deducted this from our deposit after the end of the tenancy. We even sourced our own independent quotes which were significantly cheaper, but these were not properly considered.

Overall, the lack of fairness and support throughout the process was very frustrating and disappointing. I would strongly advise tenants to be cautious and carefully review their contracts if Countrywide is managing the property.

Avoid avoid avoid

They were property management on behalf of Santander repossession property that we were buying

They didn’t even communicate with the agent they employed to sell the property

No accountability and told lies constantly. Told us they ordered management pack from first port then weeks later told us they didn’t . After 8 months still didn’t recieve it.

There is no way to contact them individually and the whole chain of people they employ including ascent legal lack accountability or professionalism any other Business that operated like than would be struck off

We were told back in July that we had 28 days to complete. We were ready within time limit but a catalogue of errors and terrible customer service occurred and it’s taken 8 months and finally competed yesterday

I tracked down all of the directors and complaints people and emailed them all with my concerns and not one person replied

They promised they were chasing and they had been waiting for responses from company’s that were not operating any more and it took me to track down the correct company with a quick google.

On the one time I did manage to talk to someone they promised I could call again and they would keep my updated but she lied and never followed through on any of it

If you are looking at buying a repossession and these people are involved I would avoid at all costs.

Terrible terrible company

If I could give less than one star to this company, I would! Unfortunately it's not possible! Please landlords, do you do not ever use this company! They will just take your money and do nothing! At a time of writing this review, there's over nine hundred peopl giving one star this company... listen to them.

Id rate this company zero if the system would allow so please dont think im even giving them 1 star.

I have had mould in our property since sep 2025. This still hasn't been seen or fixed. I get emails from countrywide but they never reply to the emails I send to them and dont follow the instructions I have given ( ie please contact the other person on the lease to set up repairs as I cannot take calls during work but he can)

Now they have written asking me to contact the contractor as they cant make contact???

Absolute joke, I have a full time job myself already i dont see why I should do theirs aswell

Im sure the mould will still be there sep 2026! Watch this space

Less than one star. Absolute disgrace. They will try to keep you deposit with no grounds, inflate costs, have truly awful phone manner and response times. Essentially cowboys and thieves. Morally bankrupt and a disgrace to the industry. I will be getting in touch the the ombudsman, PRS and RSW regarding these crooks. What on earth happened when people like this can run an agency. Awful Awful Awful. DO NOT USE.

Surveyor didn’t send survey to mortgage provider and so whole process was delayed. So frustrating. We’ve had to do all the chasing and it’s delayed the process. How to make a stressful situation even worse!

I wish I could give zero stars and even at that I’d feel like that was generous. I used them as a landlord with the same tenants I had the entire time, the tenants were great and the first year was fine.
After year one communication from country wide became non existent. I had to chase them up for multiple enquiries and to get work done (leaking shower, broken dishwasher) because I didn’t want my tenants dealing with that. They also charged me upfront for work eventually being done in the house but also deducted it from the rent so again I had to chase them multiple times for refunds.
There doesn’t even seem to be any communication between different departments within the agency.
The plumbers/ electricians etc they use are absolutely useless even though they come “highly recommended” from them. I had to pay twice to get something fixed in the property even though it was their contractors who messed it up to begin with.
I had one inspection done the entire 4 years and they told me everything was fine and in good condition which turned out not to be true as there was mould growing on the walls due to the tenants not opening windows/ ventilating the house during winter.
I put complaints in and nothing was done. When I eventually told them I didn’t want to use their services anymore I was told you have to give them a 3 month notice period. Surprisingly to no one during this 3 month period you’ll hear nothing from them. They even set up a new energy supplier on the property without contacting me.
There are plenty of smaller letting agencies with much higher reviews I’d plead anyone to go with, it genuinely seems like county wide staff are experiencing their first day on earth whenever asked about anything.

Absolutely rubbish - very poor customer service, communication takes ages and same thing need repeating so many time to get acted upon. Very unprofessional and ineffective.

I cannot recommend Caroline Toyer highly enough! From the very beginning, she guided me through the entire mortgage process with patience, expertise, and genuine care. She was always available to answer my questions, whether by WhatsApp or email, and her responses were fast, clear, and reassuring.

Caroline made what could have been a stressful experience completely smooth and manageable. Her professionalism, knowledge, and dedication made me feel supported every step of the way. Thanks to her, buying my first home was an exciting and stress-free experience.

If you want a mortgage broker who truly goes above and beyond, Caroline is the one to go to!

I had a deeply frustrating experience dealing with this company, specifically Rula Keivani. Despite my check-out report explicitly stating that the property was left in good condition with 'no defects found,' they have refused to return my deposit. Rula has been completely useless throughout this process, ignoring multiple emails and forcing me to raise a formal dispute. It is clear they are trying to withhold my funds for no legitimate reason. Potential tenants should be extremely cautious.