Cosme-De.Com Omdömen 

I ordered on the 11th May 2020 and my products have still not arrived. I have contacted them and there is feeble excuse after feeble excuse.

Their claims of dispatch on the 12th May, offering a useless tracking number and claiming that the 12-25 business days plus 2-3 business days for processing, and taking that Covid crisis into consideration could see my products arriving on the 15th June. I will be amazed if this materialises.

Why can they not track my parcel and tell me where it is seeing as they have a so called tracking number?

Their lead time, regardless of them publishing it on their website, is highly unreasonable, global pandemic or not, in theory they are stating that six weeks is potentially how long you are expected to wait. I'm sorry guys, internet shopping generally doesn't work like that.

I am now afraid that the products will be inferior as this sounds like a disingenuous company to me.

Keep away if you can, I presumed it was a German company like one of my fellow reviewers but unfortunately not, it is an outfit in the far east which is slowly fostering a bad reputation. I feel so silly for ordering with them, I should have done my homework and checked the terms, shipping location, etc., but as I said, internet shopping doesn't always work like that.

DO NOT BUY FROM THIS COMPANY

I think I got a fake product.
I live in Singapore and have always been buying my skincare product and cosmetic from the brands themselves but due to covid-19, all shopping malls are closed, I have to search for my products online. A month ago I searched for my Dior prestige light-in-white blemish balm and only could find it on cosme.de. The product came within I think 20 days which consider slow but I’m ok with it due to the pandemic. Upon using the product I realise that the texture of product is completely different from the original one. The pump was hard to operate and almost broken after 4th use... I highly doubt that the bottle that I got was fake. I don’t recommend this company.

It takes forever to get my refund back and until now I’m still waiting for my refund. It’s been 2 moths now the product is missing and money also gone.

I ordered from this company on the 20 March and I still haven’t received my items. They have taken the money out of my account and I’m still waiting. I have contacted their customer service, but they just keep telling me it’s been delayed see the tracking... tracking doesn’t say where my order is. I’ve been waiting 2 months now.

This is not acceptable

The company has asked for details of order no. Etc.
I have replied with the information requested days ago, STILL NO REPLY.
AWFUL CUSTOMER SERVICE.
THRY HAVE TAKEN MONEY OUT OF MY ACCOUNT MONTHS AGO AND IVE STILL NOT HAD AN EXPLANATION OF WHERE THE ORDER IS !!!!

I ordered 3 Sisley products from them on May 5th and there was a glitch on the internet and I didn't get an auto confirmation, I email them and they responded within 12 hours and my products arrived on May 7th via Fed Exp. Everything was nicely bubble wrapped and this is my third time buying from them and I am very happy with my experience. I will highly recommend this company.

Seller had lost my item and refuse to do any refund or help find the item back. Seller not reliable and try to put words in my mouth say I am asking for free gift. Item been lost for 1.5 months already.

I thought I was bying products from a German website. To my surprise it's a Chinese company. It took 2 weeks for delivery. I understand the delay is related to the corona crisis but I got amazed to have to pay another 20 euros for customs fees !!!!!!! If you live in EU don't buy European products from a Chinese webshop. I got mad at myself for not having realised it while I was shoping.
The customs fees are not mentioned in their website !!!!!!!! Be warned !

UPDATE:
COSME-DE.COM HAS A HEART FOR THEIR CUSTOMERS ! I HAVE BEEN REIMBURSED THE VAT AMOUNT !
THANK YOU VERY MUCH FOR THE SERVICES.

I have been using La prairie and Guerlain for god knows how many years

But due to current situation I wasn’t able to buy from my local store in London

And based on my boredom I was searching for affordable deals online

And here I’m !

In the beginning I was a little bit concern why are the prices so good !!! So I was testing water and placed an order on four items ( 4 essentials )

I was shocked to see the items that was sent from Hong Kong in the beginning , could the items be legit ?

I paid for premium services to get extra quick delivery , which costed me £30

My order came through today , in less than a week , all of them are carefully wrapped ! Tested all the products and I can confirm they’re the original products !!

Very happy customer and will definitely return again next month !!!

Highly recommended !!!

fast shipping, great product, amazing price. love my shampoo.
customer service answering .

I have just recieved my first 2 orders....( I am surprised of the negative reviews on the site). I recieved my orders within the mentioned period and the products were perfect - no issue with dates or quality. all perfect. Customer service responded quickly and effectively to some doubts about delivery which were quickly responded and cleared up. So what can I say..very happy and will definitely buy again¡¡¡¡¡¡

I believe their products are genuine, however, discounts might due to the manufacturing period as i've checked mine on
checkfresh.com

My 15ml L'Occitane divine eye cream was produced on 2017-09-24 (2 years 1 day); the site recommend skin care products to be used within a period of 3 years and I've bought 2 bottles without knowing beforehand.

Therefore I suggest that you purchase only 1 in case the expiration date is near, unless you're confident that your product runs out fast.

Excellent A+ seller! High quality, authentic product (Trilogy Very Sensitive facial cleanser (new improved formula). Arrived immediately from Hong Kong to Arlington, VA! Very well packaged!

The Cosme-De.Com is a Wonderful Cosmetic Online Store! Your Customer Service is Great, Very Fast Shipping.
I am very happy for finding this Great Beauty Online Store!

i had been purchase products from COSME for the past few years, good price n the products IS ALL REAL. TRUST THEM FOR YEARS N WILL CONTINUE SUPPORTING THEM:)

网页几乎打不开！根本没办法好好的购物！越来越差了！

where is my order?
The tracking number on teh website that i find in my order details tab says that the tracking number is uncknown?
tracking code RK010449955JE

The customer service does not reply my mails :(

On May 28th, I ordered an item from this website. It has been more than a week passed and the I cannot trace my package. This is my first time to buy on this website and I'm suspicious about whether this site is fake. They deducted the amount, but they did not inform me about the tracking process. When I go to their site, I can only see that my order has been shipped. It is also written in the website that it should have been 3-5 days to any order to be delivered. However, I'm still waiting and no package has come. I also sent messages to them both through e-mail and in the website, but there was no reply. Now, I feel got shafted!

EDIT: It took 25 days to arrive the product and I also paid extra 34 Euro for the deliverance!!! I wish I should have bought from a local company website. At least, it would not cost too much when I consider the extra deliverance money and I would not wait so long. I'll never ever buy anything from this website and never suggest anybody to buy!!! STAY AWAY!!! IT IS NOT WORTH TO BUY FROM THIS SITE!!! I feel really got shafted!!!

Recently bought a Helena Rubinstein Serum. The price was a lot cheaper therefore wasn't sure about the quality. Received it within a week (I was away so I spoke to customer service and they were quick to respond and helpful) and it seems genuine.
Also I went online to check for validity with the batch code at the bottom of the bottom. The date of manufacture was January 2019 with General shelf life of 30 months.
Definitely a good purchase and I've just ordered my second order from them!

I had an issue with Orlane cream and got suspicious about their products. The seal was perfect the jar not broken but there was cream inside the lid. I was not satisfied and wrote a negative review. Customer service contacted me. I provided photos so they can follow up with this issue. They gave me a refund. I have to give 5 stars to customer service who really tried to help. 5 stars to the packing and shipping team. I think they care about their customers and reputation.

On May 19th and 20th, I booked two orders of cosmetics respectively, but now a week has passed and the package I cannot find the trace，this is my first time to buy on this website, but shopping experience poor, I'm in England and it's difficult to call Hong Kong. And I didn't receive any email to confirm the order. I also sent a message on the website many times, but there was no reply.
I cannot accept that I cannot find any update message on the website, and the money has been deducted. Shopping experience is very poor, I found a friend in Hong Kong, China to call customer service, but I could not get through during working hours. I can't understand this kind of behavior. When I found that I couldn't find any package information, I checked other people's shopping responses on this website. After I read a lot of bad reviews about them, I was quite nervous about my order.