He pedido una crema y ha llegado en mal estado. Cuando he hablado con ellos me han vuelto a mandar otra y ha llegado aún peor. Llevo años comprando cremas por internet y nunca me había pasado algo par... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible customer services; no response to my email advising product had leaked. Contacted again via website when no response after 2 weeks & then told to photograph outer packaging (already disposed... Se mer
Företaget har svarat
i ordered 300usd products from cosmede in july 6th, and it shows from delivery tracking site that package was dispatched on 9th jul from hongkong, and nothing follows after the update on 30 Jul dispat... Se mer
Företaget har svarat
Having read other reviews, I became nervous about waiting nearly 3 weeks for this order. I am pleased to say that it finally arrived this weekend. The company provide Post Office tracking information,... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Cosme-De.com is an online store for premium cosmetics, skin care, fragrances, bath & body, haircare, men and gifts. Free Shipping is available for all orders at the best price. We have an Editor's column on beauty tips and latest trends. We are located in Hong Kong, and our office address is: 12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong. Service Hours (UTC/GMT +8): Monday - Friday, 9am - 5:30pm / Sunday & Saturday, Closed
Kontaktuppgifter
12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- enquiry@cosme-de.com
- www.cosme-de.com
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Genuine product, fantastic price, courteous communication
I was cross with myself for not realising that this company is based in Hong Kong before I ordered. I therefore didn't read the reviews until too late. Due to the volume of poor reviews my concerns were inflated so I emailed COSME-DE.COM. They replied promptly and with courtesy and my fears were relieved a little. The product I ordered arrived nine days after I placed the order even though I didn't pay for fast delivery so this impressed me. I hesitated to open the parcel as I was aware that I couldn't return it if it was opened but if you don't open it, how do yo know right? So I opened it... I checked the LOT number on the product with Sisley - it was genuine and importantly, FRESH - manufactured in 2019, good for 4 years. So no need to worry. I'm relieved - I had taken a gamble and fortunately it paid off.
I paid two thirds the RRP, the product I received was a genuine product and delivery was fast considering it came from HK. Will I order again? I'll certainly consider it!
26 augusti 2020
Omdöme utan inbjudan
Product as expected and orignals
Product as expected and orignals - no fakes! Speedy delivery and well packaged. Great job guys!
24 augusti 2020
Omdöme utan inbjudan
For some products I bought from this…
For some products I bought from this website, the packing has scratch and is different from the one I got from Sephora. I highly doubt that the skincare product is fake. To be safe, I will not order from this website again.
21 augusti 2020
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear valued customer,
Thank you for you feedback.Please understand that selling counterfeit products is a serious crime in Hong Kong and we would never partake in that.
Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may differ in its packaging from the ones on the market or what you have at home. This is because manufacturers around the world need to cater for the needs of different countries. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same – a genuine product produced by the same manufacturer.
Should you have further queries, please do not hesitate to contact us at enquiry@cosme-de.com
Best regards,
CS Team
COSME-DE.COM
Be the Beautiful One
Very fast delivery
Very fast delivery! I got my package in two days
21 augusti 2020
Omdöme utan inbjudan
Pretty good choice
like the packaging, properly wrap. It is fast now via fedex. Sometimes have certain discount. Worth to explore and buy from cosme de. But the product variety if can have more or expanded would be ideal. Cheers.
20 augusti 2020
Omdöme utan inbjudan
My order arrived in a timely manner and…
My order arrived in a timely manner and good condition.
I ordered La Prairie Skin Caviar Absolute Filler and Clarins Body Treatment Oil on 24 July 2020 and received my order in New Zealand on 4 August 2020. Both products are genuine.
This is my second purchase from Cosme-De. I'm totally happy with their service. Will definitely buy again in the future.
6 augusti 2020
Omdöme utan inbjudan
My goods arrived in a timely
My goods arrived in a timely, no fuss manner. I was very pleased.
23 juli 2020
Omdöme utan inbjudan
Cosme-de sold fake counterfeit
Don't ever buy from Cosme-de. They shipped me counterfeit jurlique product. The product are such low quality and the smell and texture are extremely bad. I have been using jurlique for ages. I can tell they are fake. Do not scam. They refused a refund unless I responsible for my own courier to post the counterfeit to pass thru custom back to hk. I am very mad at this store. Their excuse was they only sell parallel import. I have confirmed with jurlique head office they have confirmed they were not legit. Everyone, do not use this site as they will scam your money.
19 juli 2020
Omdöme utan inbjudan
Svar från Cosme-De.Com
Dear valued customer,
Thank you for you feedback. We apologize for being unable to alleviate your concerns but we hope that you understand that selling counterfeit products is a serious crime and we would never partake in that.
Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may differ in its packaging from the ones on the market or what you have at home. This is because manufacturers around the world need to cater for the needs of different countries. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same – a genuine product produced by the same manufacturer.
At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, your purchase of any of our products does not satisfy you, you may return them for a full 100% refund.
All products need to remain unopened in order to be eligible as return. COSME-DE.COM reserves the rights to refuse any items as return under the following conditions:
• any opened or broken products
• any discount, special, promotion, bundle, last chance, outlet items
• Products listed as non-refundable/exchangeable
• Returns made 30 days after the dispatch date
The refund will be credited to the account used for the original purchase, and we will not bear the cost of return shipping.
For the above T&C, you may refer to https://nz.cosme-de.com/returns-refund
We regret to inform you we are not able to arrange refund if we have not received the return products.
Thank you for your support and understanding.
Best regards,
CS Team
COSME-DE.COM
Be the Beautiful One
Incredibly slow delivery
Very very slow delivery, unresponsive customer service.
Been 2 months and pending HK-UK delivery. Took over a month to leave HK. Lol is this a joke?
Cannot look for other options due to lack of response.
25 juni 2020
Omdöme utan inbjudan
Easy to navigate website
Easy to navigate website, good prices and fast service. This was the only place I have been able to find the product i use.
18 juni 2020
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So far love the product
So far love the product. I notice a brightness to my skin. Plus somehow it helps my adult acne dry up.
18 juni 2020
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Speedy delivery.
18 juni 2020
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I bought many items from COSME-DE
I bought many items from COSME-DE. They are very good! And I will always use it.
18 juni 2020
Omdöme utan inbjudan
An good overall experience though it…
An good overall experience though it was not certain if products were coming from outside UK
17 juni 2020
Omdöme utan inbjudan
I orded 4 items rom this site
I orded 4 items rom this site, in April, I have contacted them lots of times to be given excuse after excuse, I am a singe mum who can't efford to buy myself clothes often, and to feel like the one time I could I have been ripped off.
DO NOT BUY FROM TIS COMPANY
I am still waiting.... Still no refund or order, given thd same response everytime... Fuming
DO NOT ORDER
16 juni 2020
Omdöme utan inbjudan
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