Computershare Omdömen 

Pity there is no zero star rating, if it were, Cumputershare UK would certainly get it from me. This company offers an absolutely useless service. It claims to offer postal share sale service only to (after a couple of expensive curriers paid from overseas) reject it every time. No need to mention a pile of documents one has to certify and submit. The second rejection came for the:"Dealing Service for Stock Class", although in their website there is no mention of stock classes that are "saleable" or not. If you hold a share certificate through Computershare UK and happen to live overseas, good luck. Likely you won't be able to sell it ever.

Overwhelming terrible experience. Negative stars are appropriate. I’m not sure this company could suck any worse, but that is not keeping them from trying their best. Customer service is nonexistent, as are supervisors. Consistency lose visibility of customer funds. Terrible security controls and a general lack of care for customer satisfaction.

Customer services is extremely poor!!!!
Very difficult to work with!!!

The sale of my AstraZeneca shares by Computershare USA after the harmonisation from the UK registry to USA was a disaster which caused me a loss. The level of communication was diabolical and I was given incorrect information as to the date of the sale which didn't happen on the date they confirmed. I wrote directly to Computershare's CEO who didn't even have the courtesy to reply to my email. The result is I will no longer invest in any shares held on a Computershare Registry any where in the world. My recommendation based my experience is that you avoid this company at all costs. The worst financial institution I have ever had the misfortune of working with.

I work for a Family Office, so we deal with these guys a lot.

This is the worst run company I have ever encountered in the financial services industry. The agents will just straight up lie to you and tell you conflicting narratives.

If you need to sell shares or transfer them in any kind of timely way, you're most likely out of luck. There is a lack of professionalism displayed here that baffles me. This industry demands honesty and timely execution. They will shamelessly charge you for their own mistakes. We advise all clients to stay away, and every time someone comes to us with assets at Computershare, we immediately take them out.

Avoid at all costs if you can help it.

I'd give this joke of a company a zero or minus if I could. How they are still in business is beyond me.

Non existent customer service - no email, live chat never works and you wait forever.

Share transfers constantly rejected. They claim the requests expired, which isn't my fault - it's in their hands and their incompetence. They then conveniently charge you for failed transfers, hmmm. This has happened 3 times!!!

Agents don't understand their own policies and they constantly lie. Ask for a manager, surprisingly - they are never available. There's no clear complaints or escalation policy.

Documents and account changes must be sent by post and it takes up to a month !!! (it's 2026 not 1986 !!)

This company needs to be closed down!!!

This company is a joke!!! Customer service is totally messed up, they are not customer focused, can nicely hang up on you. Talking w customer service can take you minimum 45’, identification is complicated, they have no automation. We have been fighting from them since January 2026 to pay our dividends by bank transfer & not by check since in Europe we don’t use checks. First version was that they will charge us for the transfer eur50, after 4 months became Eur200!!! On a usd255 cheque they charge usd100 bank transfer fee! Also on a usd1030 cheque they charge usd100 bank transfer fee! They notified us about this by post, No email communication! They r robbers & have no idea how to run their business.

A company which has operational processes and customer service level of 90s by using sending documents through post - no use of emails . On overseas phone call for one and half hour ending my case with their fourth associate and one of them to hung up the call because she couldn’t accept any bad criticism for their low level of service (torture ) to me (only?) . To keep sending cheques for payments to Europe since banks in Europe don’t accept them for almost 15 years and to charge for changing a cheque to wire bank transfer at the amount of 100 US dollars per cheque . For a 245 US dollars cheque they charged me 100 US dollars for wire the amount of a last payment of a company acquired by other . If this is no theft then what is theft ? I think it’s a way to keep - use clients money for their own benefit and get profit out of high commission. - handing cost for witing the money .
It was not my decision to use them but my employer’s decision 20 years ago . My employer doesn’t exist as a company anymore …

Called customer service for help on my 1099-B form. Rosa was very professional and knowledgeable. Found the information I needed. Also called in a few days ago and Krush helped get me access to my account. Thank You A+
BDalebout

The company has most horrible dishonest and inefficient systems. The calls normally take hours to get answered and the client is tossed around from one agent to another without any resolution.

The online services do not work properly and many times the personal insformation like banking or tax declaration does not get updated.

They do not use email to contact customer but use outdated 18th century methods like ordinary post. I understand that some forms are required to be submitted with original signature but same forns are being used online on their website and these forms never get updated.

None of the agents provide correct infomation about tax forms and dividend transfer etc. and the company has not provided clear details about their charges.

They have no clue about the international payment systems. NZ has stopped using check ayments since long and the companty still keeps sending checks via post even though I have told their agents many times to stop sending checks. Now they say thay they will charge $35.00 to replace checks. This is cheating of highest order.

I have some dividends pending with them since last eight months which are unpaid due to one reason or another. Sometime the bank details do not get updated and this has to be done online again and again. And there is no confirmation from their side that the online update was successful. Then they want a new tax declaration by post even though same is done online. All these changes take months to get processed.

On top of all that they come out with some funny rules that if the money is transferred in any other currency other than USD then they shall deduct USD 200 as some tax or charge. Where as any SWIFT transfer can be made in USD without any problem. All these issues simply prove that Computershare is just another CON operation and they try their best not to pay any dividend to the clients using any fowl means.

Is there any way I can transfer my account to another Broker and also transfer all unpaid dividends to new broker. Please help

Extremely disappointing experience with Computershare customer service. I spent over an hour on the phone, mostly waiting, only to reach representatives who seemed unhelpful, unprepared, and unwilling to resolve the issue. The offshore support experience was frustrating from start to finish — poor communication, long hold times, and no sense of urgency or accountability. For a company handling important financial matters, the level of customer service is unacceptable.

Hopefully you don’t need quick access to YOUR holdings. Technology and human experience with Agents to resolve that tech problem is a DISASTER!!

Utterly impossible to log in, or get an email to reset, or get any useful help. How is it possible for a financial business with UK clients to be so unbelievably unhelpful with such a terrible website? Seems those investing from the UK are no longer worth more than simply taking the money and then providing no useful service. What has happened to UK financial services?

Looks like they are going to get to keep their fee for sending a hardcopy dividend check because they make it impossible to wade through their morass at the "investor" site. A dystopian nightmare instead of a simple update.

My experience with EquateMobile (Computershare) has been extremely frustrating, primarily due to the lack of a clearly defined and transparent wire transfer process.
The platform does not distinguish properly between payment methods. When entering bank information, ACH, domestic wire, and federal wire details are all requested within a single form, without clear guidance on which method will actually be used. This creates a significant issue for users whose banks differentiate between account numbers depending on the transfer type (ACH vs. wire vs. international/SWIFT).
For example, the system asks for a single account number, while also requesting both ACH and ABA routing information. In reality, many financial institutions use different account details depending on the transfer method. This mismatch makes it extremely difficult to confidently input correct information and creates a high risk of transfer errors.
Compounding the issue, customer support has been unable to clarify even basic details about transfers. After multiple inquiries, they could not confirm:
What transfer method (ACH vs. wire) is actually used
What banking details are required for a successful transfer
The converted USD value when funds are exchanged from CAD to USD
Their customer service is not able to confirm the USD amount. Even after funds have already been sent out of their own financial system is particularly concerning and demonstrates a lack of visibility into transactions.
Based on publicly available reviews, this lack of support and transparency appears to be part of a broader pattern. Customers frequently report difficulty reaching knowledgeable representatives, long delays, and issues resolving account or transaction questions.
In my case, I initiated a transfer from EquateMobile to my bank account on February 6th, and as of May 1st, the funds have still not been received. This timeline is far outside what would be considered reasonable for any electronic transfer.
Overall, the combination of:
unclear transfer workflows
inconsistent banking requirements
lack of transaction transparency
and insufficient customer support
makes this platform very difficult to use for moving funds.
Whether you are an individual user or a company considering this platform for an Employee Stock Purchase Plan, I would strongly recommend carefully evaluating alternatives before using EquateMobile/Computershare.

Computershare is the MOST difficult company I have ever dealt with!!! Customer service is the worse, including their supervisors! Your calls get disconnected and no one has any authority to help you! If you have your stock shares managed by Computershare, find another company to move your shares to now!!!

One of the worst experiences of trying to report a death, hopeless Ai telephone system that just repeats itself, and finally when eventually connected with an agent seemed uninterested and un sympthathetic, dreadful expereince you can get shares with much friendlier companies don't use them as a retail investor

Computershare is the worst company for selling company shares, hands down. I entered a valid online sell order last week, and waited hours for an order confirmation (it's a computer, right? apparently not). The Computershare system stalled, didn't give me a "Sale Ordered" notification, but only a "See Details" note, which of course had no details. After hours on the phone, I reached a Computershare rep, who said my shares had been placed in a "reserve" account, and would need a manager to 'restore' my shares! WTH? She said it would take two business days to restore. More like, two days to fix their antiquated software screwup. Add this to the long list of difficulties I've had with this bunch of amateurs. Stay away from this company.

Our mother is in memory care. We are trying to sell her shares to help pay for it and they continue to obstruct the sale by asking for documents we have already sent them. One time it was because they thought we didn't send the large service fee, as it was included in an earlier letter. We keep having to overnight responses because they threaten to make you pay the fee again if you don't satisfy their doc requests in 90 days from initial submission. This continues to be an awful experience and I would avoid this company at all costs if you have a choice in the matter.

Can’t get my account number for nothing they keep saying call customer service and all I’m getting is a piece of paper with everything on it but the account number for some reason it’s hidden and I don’t have access to it but they have access to my personal information.