Computershare Omdömen 

Only got one job and they can’t do it. Pretty useless.

Computershare failed to make my restricted stock units (RSUs) available on their scheduled release date of February 1, 2026, as outlined under the terms of the plan. The shares were not available to transact on the release date, nor were they available the following business day (February 2, 2026).

When I contacted customer support to understand the delay, the representatives were unable to explain what was happening and escalated the issue to a supervisor. Unfortunately, the supervisor was also unable to provide any concrete information. The only response I received was that the shares would be released “as soon as administratively possible.”

When I asked for clarification, whether this meant a matter of days or potentially over a week, I was given the same vague response, with no timeline, explanation, or accountability. This is unacceptable for a financial services company handling people’s equity compensation.

A scheduled release date should mean exactly that. Failing to honor it, combined with an inability to explain the delay or provide even a rough timeframe, leaves clients stuck and unable to transact with shares they are fully entitled to under their plan. This lack of transparency and operational clarity raises serious concerns about internal processes and controls.

Computershare positions itself as a trusted administrator of equity compensation, but this experience fell far short of that standard. At minimum, clients deserve clear communication, reliable execution, and accountability - none of which were demonstrated here.

Horrible company to deal with, I wish there were negative stars to give them. It took from 12/3/25 to 1/23/26 to close out an account, I won’t bore you with the minuscule details of what I went through, let’s just say the process was beyond excruciating. Don’t ever have anything to do with them.

Horrible experience getting custodial account shares transferred over to myself. Do not invest your money with them. Have thought about taking legal action because I’m unsure if I’ll actually get all of my money.

Setting fire to your money is safer than investing with these charlatans.
Nothing but issues due to their poor communication and non existent customer support. They make everything as difficult as possible so they can hold onto funds that belong to you the investor

DELINCUENTES. ESTAFADORES

Executors beware. They have self imposed requirements you're unable to meet to transfer money. They do not care that your family member just died, they'll make this as difficult for you as they possibly can. I've been to 7 banks and been on the phone with them for a combined 22 hours and the only way to give them things is through mail. Archaic, antagonizing, and incompetent. Do not do this to yourself or your loved ones. There's a million better places to put your money. I cannot overstate how painful they've made this.

Rubbish, takes 2 weeks to get your money after selling shares, why so long, trading 212 is about 2 days

Ohne Steuerberater ist es sehr schwierig, Kapitalerträge in Steuererklärung anzugeben da keine Steuerbescheinigung erstellt wird. Berater geben keine Auskunft - sind wenig hilfreich und sehr abwehrend.

Just avoid. I was granted a small holding with them a decade ago and the initial faff was so bad I just left it to accumulate.

Finally gave them a chance this year, adding my first cash investment... following their rules and their process.... they not only failed to accept the funds but promptly charged me fees more than the previous decades returns COMBINED. This for a task any mobile investment app would manage with ease.

The only positives are thatI never trusted them with any significant amounts of money... and they still keep trying to resend a cheque for a few cents to clear the final balance.... will let them keep coming... hopefully it will cost them as much as they cost me.

Got to be the worst platform ive ever used. I inherited some shares that are sitting on here. Slow, useless customer service, nothing works properly, they have lost my money. Cant sell shares (the number 1 thing you would expect to be able to do). Absolutely dismal platform.

Customer service seem to blame you and talk to you like your an idiot. God forbid I expect to be able to sell shares using my own bank account details - they tell me the bank details arent mine despite the fact I have sold shares and deposited funds there many times with them. Update bank details is going to take 10 days....

Avoid avoid avoid. Rip off high fees as well. Just use Trading 212 or one of the other platforms. Much easier, instant and no fees.

I wanted to sell my shares, but the entire process turned into a nightmare. As a resident of Belgium, I was not allowed to sell my shares online, which already made the procedure unnecessarily complicated. Instead, I had to download and send forms by post. Weeks later, I was informed that actually a different form was required. After sending that as well, I was then told they also needed proof of identity and address — something that could and should have been requested from the start.

Customer service was completely unhelpful. Every time I called, they were unable to assist or provide any concrete information. Eventually, my shares were sold in December 2025, but to this day I still have not received the payment. When I contact them now, they claim they cannot even find my reference number in their system.

At this point, the only option left seems to be contacting the Financial Ombudsman Service. An extremely frustrating, slow, and poorly managed process. I would strongly advise others to think twice before using this service.

Computershare are abysmal. They knowingly let me transact shares using a bank (Chase) that they can't wire transfer to. Having tried twice they subsequently charged me $550 for failed attempts.
They are horrific. Avoid at all costs.

This company is making retrieving my shares nearly impossible. I have had the shares turned over to the state as lost property and finally recovered them from the state . Now computershare is making it nearly impossible to transfer to my broker, they won't let me access the account online, they won't resolve the issue over the chat, they keep saying another dedicated team is responsible for it ect. They don't send email They want to send paper Mail in 15 business days . They ask for government ID to identify me, faster they receive it they say now you will receive a code in the mail in 15 days and then guy try again to access your account . It's a nightmare to deal with this company, it's like pulling teeth.

I had a query regarding my Unilever shares. I had received a letter UL stating that they had been through a condsolidation process and that my UL shares had been reduced by 43 ordinary shares.

I called Computershare on 31st Dec and spoke to Siddhi. I think she is based in Bristol. She explained that I now have shares in the Magnum Ice Cream company. I said that I had received no correspondence from Magnum. Siddhi took time out to explain to me what had happened re the demerger from ULand promised that she would get the information from Magnum in the post to me ASAP, plus an email with confirmation of my email update.

Siddhi's customer service was excellent and I wanted to let Computershare aware of this.

Thank you Siddhi

Sent them POA and transfer of stock request over two months age. Every interaction but one was with rude and incompetent staff. Had to contact MGE Energy the actual company to get assistance. Computershare has terrible customer service avoid.

Computershare is a SCAM. Horrible. No service. Takes your Money. Does not give it back

Dreadful experience.
Sold shares, and the sent in the sale authority form. Had confirmation this had been received in time, and then received a letter saying it was late arriving so the share sale was cancelled and I was charged £300+ for the inconvenience. Reality is that the form was sent 10 days ahead of the deadline (7 working days post sale instruction), but not actioned in time.
I now have to repeat the process and can't get through to them to confirm the new form has been received (on a Royal Mail g/t delivery). Service is terrible.

Will never go through them again. Just comical. Defies belief that a system could be that stupid.

My sons had several shares lost in a fire and retrieving them was made nearly impossible. Though custodian and owner myself, several hoops have been jumped through so far without results. I mean to sell them for use in their lives, but beware that is made so difficult it almost is not worth the days of calls/certified letters/etc that they make you perform. No follow up at all.