Citygate Omdömen 

I had my car serviced at Kia Watfor. They were very helpful ,professional, a d did an excellent job.

Popped in to Citygate after visiting a lot of garages within 50 mile radius, and believe it or not me and my wife were looking for a motor not low to the ground as we are getting older and struggle getting in, despite all this I had stupidly brought another car a Hyundai that was a low to the ground car,obviously not thinking so we decide to go looking, our first visit to Citygate was very quick as when we turned up there was nowhere to park as there was so many motors for sale, so we left and about 6 weeks later we tried again and the rest is where we are now.
My wife has a Skoda and the car is so comfortable and easy to manage that suits us both the decision was made to go and get one, I am the owner of the Skoda
Fabia Monte Carlo Edition now and I am absolutely delighted with my choice, it has been a joy to drive and I also need to say a very big thank you to the lovely man Shabaz who put all this together for us making the experience very easy with a lot of laughing along the way, I am now eagerly reading the Skoda handbook to check out a few things that are niggling me, but I'm sure I will find the answer.
Thanks Shabaz and Citygate for a great experience.

The purchase process with Citygate High Wycombe was initially incredibly smooth, and I left glowing feedback because I genuinely had a very positive experience. Unfortunately, the after-sales service has completely changed my opinion and I really regret not reading Google reviews beforehand!

I have now been waiting two weeks for my £500 deposit refund and V5. I have emailed Sham and Lewis four times regarding this and have received no meaningful response and, most importantly, still have not received my money.

My car (which I part exchanged) has also been sold back to Citygate, yet my finance has not been settled, which is extremely concerning.

What is particularly disappointing is the complete lack of communication. I should not have to repeatedly chase a dealership for a £500 refund and a V5 that is owed to me, especially after being so positive about the company initially.

It genuinely feels as though once the sale was completed, I was no longer considered important enough to receive the same level of service.

I am now left with no choice but to escalate this matter and will be taking the issue to the Motor Ombudsman if it is not resolved promptly.

It is such a shame because the original experience was excellent. I was more than happy to recommend this garage and even left glowing feedback, but the way this has been handled afterwards has completely undermined that experience.

Citygate High Wycombe: please refund my £500, settle the outstanding finance and respond to my emails.

The communication was excellent, service great. Very efficient.

I was looked after by Hugh at Citygate Watford. He was really helpful in explaining advisories flagged up on my Polo and I took on board his recommendations about when I need to get the work done.

Good service - Wayne did well, very personable and friendly - and good work done

The gentleman who looked after me went through thoroughly, all the details about the service on my car. He gave 110% customer service, he was patient and showed impeccable social skills.

Great staffs. Very friendly staffs with everyone. I was waiting with my baby, all the staffs made us very comfortable. And my baby girl also got a gift from Ms.Claire. And the receptionist is very helpful and looking after us well. It’s lovely experience. And the car servicing very clear in the video. I had the service plan, so I didn’t have to pay for anything. Exceptional service. Thank you Citygate Volkswagen.

Good customer service staff were very friendly felt listened to
Fast service

I always feel I'm a special customer. Clare, the Service Manager, is particularly helpful. I managed to get my VW Up Gti into the Ruislip Service centre at 5.30pm on the 1st October having had to get public help to jump start it, since the RAC were completely useless in turning up after many hours of waiting. Clare sorted out everything meaning a new battery and some other issues.

Leroy was quick and easy to deal with
Rapid service booked me in for next day

My family and I were well looked after by Nico and Roshni!!
Roshni talked through different car options with us and gave us lots of information. She answered our questions and queries promptly. She was friendly, polite and looked after us during our meetings. Both Nico and Roshni had fab customer service. I felt like a valued customer and will gladly recommend them to friends and family.

Always a great service. Wayne was very supportive with the questions I had and made the full process easy. Dropping my car off and picking it up was quick and simple. I always appreciate the complementary car wash and vacuum as well!

Hugh explained everyting that had been done,also made some very helpful suggestions so very happy with the service .Oh and plenty of free coffee while you wait!

Good professional staff
Quick and right on time car was returned

David Kirimi listened well to what we wanted and advised us well, meeting our financial requirements for the PCP in adjusting what he could offer. We felt well looked after by him.
David guided us through the whole process of purchase, understanding EV, and getting to grips with the technology on the day we picked up the car. Thanks David. You do your job very well.

Our local showroom manager went above and beyond to help us throughout the process.

Very pleasant staff, easy to deal with from start to finish. Thank you !