Ach du liebe Zeit- meine Erfahrung mit diesem Shop ist verheerend. Erst wurde gar nicht versendet, nach ca 14 Tagen wohl doch, Sendungsverfolgung kryptisch- wie dem auch sei: Anfang Dezember bestellt... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I chose CINCO for its exceptional craftsmanship. Every piece stays beautiful over time without constant care. While prices have risen, the value is clear: durable, low‑maintenance jewelry that deliver... Se mer
Adoro a marca! O design das peças é diferenciado, super original e elegante — dá para notar o bom gosto e a atenção em cada detalhe. O que mais valorizo é a versatilidade: as joias podem ser us... Se mer
Företaget har svarat
Excelente serviço atendimento ao cliente. Apesar de ter existido uma falha da parte da transportadora a cinco resolveu a situação de uma forma exemplar e não podia estar mais satisfeita. As peças são... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.
Kontaktuppgifter
Rua da Casa Branca 97, 3030-109, Coimbra, Portugal
- creative@cinco-store.com
- www.cinco-store.com
4,3
Utmärkt
440 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very fashionable
31 mars 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Excelente
Excelente. Adoro os produtos, a qualidade , a sua beleza intemporal.
20 mars 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
High quality and unique design.
High quality and unique design.
My favourite
15 mars 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Beautiful Jewelry and Great Experience Every Time
I’ve been buying jewelry from Cinco Store for quite a while now and I can honestly say my experience has been excellent. Over time I’ve purchased more than 10–15 pieces and I’ve always been impressed with the quality, design, and overall craftsmanship. The pieces are elegant, minimal, and very easy to wear every day while still feeling special.
Shipping and packaging have always been great, and the items always arrive exactly as described. It’s clear that the brand puts a lot of care into both their products and the customer experience.
The only thing I’ve noticed recently is that the prices have increased quite a bit compared to when I first started buying from them. While the quality is definitely there, I do hope they keep their pricing accessible so loyal customers can continue to enjoy their beautiful pieces.
Overall, I’m still very happy with my purchases and would definitely recommend Cinco Store to anyone looking for stylish, high-quality jewelry.
15 mars 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Serviço 5 ⭐️
Excelente serviço atendimento ao cliente. Apesar de ter existido uma falha da parte da transportadora a cinco resolveu a situação de uma forma exemplar e não podia estar mais satisfeita.
As peças são intemporais e de uma qualidade irrepreensível. Já tenho peças da cinco há vários anos e continuam impecáveis. ❤️
28 november 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
Website very easy to access and…
Website very easy to access and excellent products
11 februari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
I love Cinco because they have very…
I love Cinco because they have very aesthetic and quality jewelry
4 februari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
It Took more time to be delivered than…
It Took more time to be delivered than expected
2 februari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback.
We’re sorry to hear that your order took longer than expected to arrive. While we always aim to meet the estimated delivery times, occasional delays can happen due to factors beyond our control during transit.
We truly appreciate your patience and understanding, and we’re continuously working to improve our shipping experience.
If you need any further assistance, we remain at your disposal.
— CINCO Team
Bad luck?
I recently bought a few things from them, and two of the rings are already loosing color. Perhaps it was bad luck with the models. It is a shame because the designs are pretty and customer support was also great.
29 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback — we truly appreciate you sharing your experience.
We’re very sorry to hear about the rings losing color, as this is not the standard we aim to deliver. All our pieces are crafted with high-quality materials, but over time factors such as contact with water, perfumes, or daily wear can affect their finish.
That said, we would really like to take a closer look at your case and find the best solution for you. Please feel free to contact our support team again, and we will be happy to assist.
We’re glad to hear you enjoyed our designs and service, and we hope to provide you with a better experience moving forward.
— CINCO Team
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
Great quality, fab range and quick delivery
A big fan since 2023. Never had an issue with the quality of the jewelry or customer service. They went above and beyond when I lost one of my earrings to get a replacement. On my recent order (purchased 20 Jan), the package was delivered on 22 Jan in Ireland and all I can say is WOW!
22 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Amo a cinco
Amo a cinco! As peças são de excelente qualidade (as minhas primeiras peças são de 2020 e mantém-se em óptimo estado!)!
O envio é cuidado, o site é super moderno e fácil de funcionar!
Keep up the good job! 💛
9 augusti 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
Peças fantásticas.
1 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
42 days delivery, broke the next day
I've been ordering from Cinco at least five times in the past, and it honestly saddens me to see what’s happened to them. I placed my order during Black Friday, hoping to have my wife’s Christmas gift ready in advance. Then I received an email from Cinco explaining that they had accepted more orders than they had in stock — but IT’S ALRIGHT, because that was apparently their plan all along, and they would produce more and ship everyone’s orders before Christmas.
Spoiler alert: I didn’t receive it before Christmas. I didn’t receive it after Christmas either.
I contacted customer service around December 30th, and it turned out they had never shipped it at all — something “went wrong.” Okay, I told them to send it ASAP. When did I finally get it? January 9th.
The package was in very bad shape — the small one, not the shipping box. The earrings were sitting in a dirty piece of cotton wool, tinted green from oxidation. The quality of the box was so low. I still have the older packaging from the same earrings I ordered a few years ago for comparison.
The best part? My wife wore the earrings once, and the lock on one of them broke — it doesn’t lock anymore. That’s just a ridiculously low value for the money paid. I'm not sure I'm ready to go through the return process, though.
To avoid anyone saying this is a fake review, my order number is #55722145
9 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback, and we’re truly sorry for the frustration this situation has caused.
We completely understand how disappointing this must have been, especially as the order was intended as a Christmas gift. While your order was shipped and marked as delivered by the carrier, we recognise that the lack of clear updates and visibility on their side created a very poor experience.
Unfortunately, once a parcel is in transit, we are dependent on the courier’s tracking and processes, which in rare cases can fail to reflect the real situation accurately. That said, we understand that from your perspective, this is not acceptable.
We also regret that our communication did not provide the clarity and reassurance you needed at the time. This is something we take seriously and are continuously working to improve.
If there is anything still unresolved, we would truly appreciate the opportunity to look into it again and support you directly.
Thank you for bringing this to our attention.
— CINCO Team
42 days and still no trace of my order…
42 days and still no trace of my order !
I made a purchase for my wife on 1st of december to portugual expecting to receive it for christmas , but still nothing.
I wrote multiple emails to the support , altough the answer was quick they couldn't give me a clear status and always beyond their control.
12 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback, and we’re truly sorry for the frustration this situation has caused.
We completely understand how disappointing this must have been, especially as the order was intended as a Christmas gift. While your order was shipped and marked as delivered by the carrier, we recognise that the lack of clear updates and visibility on their side created a very poor experience.
Unfortunately, once a parcel is in transit, we are dependent on the courier’s tracking and processes, which in rare cases can fail to reflect the real situation accurately. That said, we understand that from your perspective, this is not acceptable.
We also regret that our communication did not provide the clarity and reassurance you needed at the time. This is something we take seriously and are continuously working to improve.
If there is anything still unresolved, we would truly appreciate the opportunity to look into it again and support you directly.
Thank you for bringing this to our attention.
— CINCO Team
Beautiful jewelry and super helpful…
Beautiful jewelry and super helpful customer support!
10 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Peças incríveis
Peças incríveis! Rapidez na entrega. Compra perfeita.
10 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
É um prazer saber que a sua experiência com a CINCO correspondeu às suas expectativas. Cada detalhe é pensado para criar peças que acompanham quem as usa ao longo do tempo, e o seu feedback tem um significado especial para nós.
Permanecemos ao seu dispor sempre que precisar.
— Equipa CINCO
Unique designs and great service
I like the design of the jewelry and I have a few pices. The quality is great and service is fast. I
8 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Πολύ καλή ποιότητα κοσμημάτων
Πολύ καλή ποιότητα κοσμημάτων! Άμεση παράδοση στην Ελλάδα. Στην περιοχή μου ο συνεργάτης παράδοσης είναι αξιόπιστος. Η συσκευασία πολύ καλή και ποιοτική, αγοράζω συχνά και το συστήνω ανεπιφύλακτα!
3 januari 2026
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations. Every detail is carefully considered to create pieces that stay with you over time, and your feedback means a great deal to us.
We remain at your disposal whenever you may need us.
— CINCO Team
Antworten auf Mails super schnell, doch ansonsten richtig schlecht
Ach du liebe Zeit- meine Erfahrung mit diesem Shop ist verheerend. Erst wurde gar nicht versendet, nach ca 14 Tagen wohl doch, Sendungsverfolgung kryptisch- wie dem auch sei: Anfang Dezember bestellt- Ware nie erhalten.
Immerhin: Kundenservice antwortet und reagiert schnell. Danke für nichts.
28 december 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback.
We’re truly sorry to hear about your experience, especially as it falls far from the standard we aim to provide. We understand how frustrating it must have been to wait for your order and not receive clear updates along the way.
While we’re glad to know our customer support was responsive, we regret that this did not translate into a satisfactory resolution. This is certainly not the experience we want for our customers.
We would genuinely appreciate the opportunity to review your case again and ensure it is properly resolved. Please feel free to contact us directly so we can assist you further.
Thank you for bringing this to our attention.
— CINCO Team
Detta är Trustpilot
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