Ach du liebe Zeit- meine Erfahrung mit diesem Shop ist verheerend. Erst wurde gar nicht versendet, nach ca 14 Tagen wohl doch, Sendungsverfolgung kryptisch- wie dem auch sei: Anfang Dezember bestellt... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I chose CINCO for its exceptional craftsmanship. Every piece stays beautiful over time without constant care. While prices have risen, the value is clear: durable, low‑maintenance jewelry that deliver... Se mer
Adoro a marca! O design das peças é diferenciado, super original e elegante — dá para notar o bom gosto e a atenção em cada detalhe. O que mais valorizo é a versatilidade: as joias podem ser us... Se mer
Företaget har svarat
Excelente serviço atendimento ao cliente. Apesar de ter existido uma falha da parte da transportadora a cinco resolveu a situação de uma forma exemplar e não podia estar mais satisfeita. As peças são... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.
Kontaktuppgifter
Rua da Casa Branca 97, 3030-109, Coimbra, Portugal
- creative@cinco-store.com
- www.cinco-store.com
4,3
Utmärkt
440 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Recently purchased 2 different types of…
Recently purchased 2 different types of earrings on sale : Gina and Alma and I love them . Great purchase and high quality
30 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
We love knowing you had such a positive experience. Thank you for the 5-star rating 💛
Overpriced jewelry with really bad quality
Overpriced jewelry with really bad quality. I ordered the Filomena bracelet and I received it a week ago. After less than one week of wear the chain under the pearls is already green. This has also colored the pearls on the sides making them look dirty. Today I noticed a thin string of metal coming out of the locker. It’s like a needle which is a hazard. Parts of the locker are already silver instead of gold. I am really disappointed about the product but also about the persons who promote this brand. Despite their nice designs this brand is a waist of money. Very disappointed.
28 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your initial experience. According to our records, our customer service team promptly resolved the situation after contacting you via email. We hope everything is now to your satisfaction, but please don’t hesitate to reach out again if there’s anything else we can do for you. 💛
CINCO is my favourite jewellery brand
CINCO is my favourite jewellery brand. Everything I have bought from them so far is absolutely amazing. The jewelry is absolutely stunning and the entire experience from start to finish was so seamless.
18 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
We’re so happy to hear your experience was so positive – thank you for trusting CINCO ✨
Terrible Service and No Accountability
I had an awful experience with Cinco and strongly advise others to avoid buying from this company.
I ordered an item that was meant to be delivered via DHL. I clearly left detailed delivery instructions for where the parcel should be delivered, but those instructions were completely ignored. As a result, the item was never received.
When I reached out to Cinco for help, they showed absolutely no concern and refused to take any responsibility for the failed delivery. Instead of supporting their customer, they dismissed the issue entirely, even though I did everything right on my end. I provided accurate information, left delivery instructions, and still ended up with nothing.
The lack of accountability and customer care is shocking. If something goes wrong with your order, don’t expect Cinco to help. They’ll take your money and leave you in the dark.
🚫 Avoid this company at all costs. There are plenty of trustworthy businesses out there—Cinco is not one of them.
11 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
We would like to reiterate that we have done everything within our reach to support you in this situation, including contacting DHL and following through with the necessary investigation. That process has now been concluded.
However, we must respectfully reinforce two key points:
- Our shipping method is based on hand delivery with signature. This ensures security and traceability. Any changes to this method—such as authorising delivery without a signature—can only be made by the recipient. Once this is done, responsibility for the parcel passes fully to the customer.
- By confirming such changes with DHL, you accept responsibility for the new delivery method. In this case, the instruction you gave—to leave the parcel in the letterbox or at the door of the apartment—means you assumed the associated risks.
You also mentioned that similar situations have occurred with deliveries from other companies, which may indicate that this option is not the safest for your location.
We fully understand your decision to maintain your claim with DHL. Should you need any further information or documentation from our side to support your case, we remain entirely at your disposal.
Thank you once again for your understanding.
Kind regards,
Estupendos
A experiência é sempre estupenda. Desde a oferta e qualidade da joalharia, a uma entrega super rápida.
A minha escolha número 1.
14 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
O seu apoio é fundamental para nós. Obrigada por dedicar o seu tempo a deixar esta review 🌟
I have ordered so much from Cinco and…
I have ordered so much from Cinco and the quality is fantastic. Everything from the earings, necklaces, and bracelets are so beautiful and will elevate your look.
4 juli 2025
Omdöme utan inbjudan
Svar från CINCO STORE
We’re so happy to hear your experience was so positive – thank you for trusting CINCO ✨
I love Cinco
I love Cinco! I have a lot of beautiful peaces!! Fantastic material!
26 juni 2025
Omdöme utan inbjudan
Svar från CINCO STORE
It’s incredibly rewarding to know you’re happy with us – thank you for your 5-star rating!
It’s always a lovely experience…
It’s always a lovely experience purchasing from cinco
Beautiful jewellery
25 juni 2025
Omdöme utan inbjudan
Svar från CINCO STORE
We’re deeply thankful for your trust and these 5 stars. Your words brighten our day 💕
A rapidez na entrega
2 juni 2025
Svar från CINCO STORE
A sua satisfação é o que nos inspira a melhorar sempre – obrigada pelas 5 estrelas!
Correu tudo muito bem
Correu tudo muito bem! Resposta a emails rápida é sempre muito disponíveis! Obrigada!
26 maj 2025
Svar från CINCO STORE
Obrigada por reconhecer o nosso trabalho – comentários como o seu fazem tudo valer a pena.
Qualidade incrível
Qualidade incrível, a simplicidade das peças fazem toda a diferença nos looks!!
Apoio ao cliente ótimo!
27 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
A sua satisfação é o que nos inspira a melhorar sempre – obrigada pelas 5 estrelas!
Encomendas rápidas e Excelente…
Encomendas rápidas e Excelente atendimento pós venda!
25 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Que alegria saber que conseguimos proporcionar-lhe uma boa experiência. Muito obrigada!
Absolutely loved the pieces I ordered
Absolutely loved the pieces I ordered, especially the maxi hoops. I’m extremely picky and often times don’t believe photos on sites resemble accurate description, however, I can assure you their products are even nicer on. The customer service is wonderful as well. Highly recommend!
20 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know the pieces exceeded your expectations, especially the maxi hoops. It means a lot to hear this from someone with such a discerning eye — ensuring our pieces feel even better in person is something we care deeply about.
We’re also glad you had a great experience with our customer service.
We hope to continue accompanying your style.
— CINCO Team
Recomendo a marca, no entanto o serviço em garantia, tem de ser mais prático.
A CINCO pode melhorar o seu serviço pós-venda.
7 april 2025
Svar från CINCO STORE
Obrigado pelo seu feedback.
Ficamos muito satisfeitos por saber que recomenda a CINCO, e agradecemos a sua confiança na marca. Ao mesmo tempo, valorizamos muito a sua observação sobre o serviço pós-venda.
Estamos continuamente a trabalhar para tornar todos os processos, incluindo a garantia, mais simples e eficientes, garantindo uma experiência à altura das expectativas.
Caso precise de apoio adicional, estaremos ao seu dispor.
— Equipa CINCO
Estou encantada com a minha compra na…
Estou encantada com a minha compra na cinco. As jóias são elegantes, delicadas e de uma qualidade excecional. Dá para perceber o cuidado em cada detalhe, desde o design até a embalagem. Além disso, a entrega foi rápida e o atendimento ao cliente, excelente. Com certeza voltarei a comprar e recomendo.
12 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
Ficamos verdadeiramente felizes por saber que a sua experiência com a CINCO foi tão positiva. Cada detalhe, do design à embalagem, é pensado com esse cuidado, por isso é muito especial ver esse reconhecimento.
Agradecemos também as suas palavras sobre o nosso serviço — significa muito para toda a equipa.
Será um prazer voltar a acompanhá-la no futuro.
— Equipa CINCO
Warning to USA customers
Warning to USA customers: I ordered an 18k gold necklace from Cinco, which wasn't my first purchase from them. Unexpectedly, I received a few DHL notices via email and text that I had to pay a duty payment within 5 days to receive the merchandise. I contacted Cinco through the customer care link on their website, but no one contacted me, so I have to pay the duty payment before the 5th day window period or they will return the merchant.
5 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you for your feedback.
We’re sorry for any confusion caused regarding the duties on your order. For shipments to the United States, now customs duties and import taxes dont apply.
We would appreciate the opportunity to assist you further and provide clarity on your specific case. Please feel free to reach out to us again so we can support you directly.
Thank you for bringing this to our attention.
— CINCO Team
Os brincos sao demasiado pequenos ate…
Os brincos sao demasiado pequenos ate para uma criança. O diametro do mesmo nao permite que seja fechados sem haver pressao.
5 maj 2025
Svar från CINCO STORE
Obrigado pelo seu feedback.
Lamentamos saber que o tamanho dos brincos não correspondeu às suas expectativas. Cada peça é desenhada com proporções específicas, e compreendemos que o ajuste possa variar de pessoa para pessoa.
No que diz respeito ao fecho, não é de todo a experiência que pretendemos oferecer. Gostaríamos de analisar o seu caso mais de perto para garantir que está tudo conforme o esperado.
Por favor, entre em contacto com a nossa equipa de apoio ao cliente para que possamos ajudar da melhor forma.
— Equipa CINCO
Great experience!
This store not only offers an excellent online shopping experience, but also provides outstanding after-sales customer support. Responses are always prompt, friendly, and solutions are consistently provided for every situation.
6 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know your experience with CINCO met your expectations, both during your purchase and afterwards. Providing thoughtful support at every stage is something we care deeply about.
Your kind words mean a great deal to our team.
We look forward to accompanying you again.
— CINCO Team
Tudo perfeito
Tudo perfeito! Peça muito elegante e de qualidade. Bem protegida. Entrega rápida. Ótimo suporte ao cliente. Recomendo a 100%
30 april 2025
Svar från CINCO STORE
Muito obrigado pela sua avaliação de 5 estrelas.
Ficamos muito felizes por saber que a sua experiência foi tão positiva em todos os detalhes — da peça ao serviço. É exatamente esse cuidado que procuramos oferecer em cada momento.
Agradecemos sinceramente a sua recomendação.
Esperamos voltar a acompanhá-la em breve.
— Equipa CINCO
Perfect
Great experience, even the sold out items are quicky replaced in the website to allow to buy them on demand. Items are usually delivered really quickly. I can only recommend.
6 maj 2025
Omdöme utan inbjudan
Svar från CINCO STORE
Thank you very much for your 5-star review.
We’re truly pleased to know you had such a positive experience with CINCO. It’s especially meaningful to hear that you value both the availability of our pieces and the speed of delivery.
Your recommendation means a great deal to us.
We look forward to accompanying you again.
— CINCO Team
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