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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Adopted a 1 year old cat that had been removed from it's previous home. He arrived having had presumably no medical care with horrible diarrhea. We were then suddenly advised to return him to his prev... Se mer

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Betygsatt 5 av 5 stjärnor

We recently adopted our beautiful Sally from Cats Protection, Chelwood Gate and can’t praise the centre and its staff highly enough. Within an hour of submitting our application, we received a phone c... Se mer

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Betygsatt 5 av 5 stjärnor

I adopted Lily a DSH 5 weeks ago and can’t praise the system enough. Everything from my introduction to her at the vet’s at handover to today. Nothing is too much trouble. They check to ensure you... Se mer

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Betygsatt 5 av 5 stjärnor

I have just adopted a kitten from Chelwood Gate Cats Protection and I can honestly say the whole process has been absolutely amazing. After meeting 2 prior kittens which weren’t quite right for... Se mer

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Företagsinformation

  1. Välgörenhetsorganisation

Informationen kommer från olika externa källor

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

449 omdömen

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Betygsatt 1 av 5 stjärnor

I was contacted yesterday by the Forest…

I was contacted yesterday by the Forest of Dean branch to be informed they had my two missing cats and had had them for weeks . These cats had been reported missing and photos put on all social media sites in the area alongside the vets being informed and reported lost with Pet trac.
Not only has one of the cats had kittens to which apparently I am not allowed back as ‘the cat wasn’t pregnant when it went missing ‘ I was told by the lady at the Forest of Dean branch, they have also re-homed two of the four kittens and my male cat as well as neutered the mother cat.
To say I am furious would be an understatement and will not be giving up without seeking legal advice. I want my cats back!
As a charity that states it helps with lost cats I am disgusted with the behaviour and tone of the lady who contacted me. She obviously has no care for cats and is out to make money illegally

28 november 2025
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Svar från Cats Protection

Hi Christina, we are sorry to hear that your experience with us has not been a positive one. If you would like us to look into this further, please visit our website at http://www.cats.org.uk/contact-cp, or by emailing us at info@cats.org.uk with full details and we would be happy to help.

Betygsatt 5 av 5 stjärnor

Best Cats Charity

We have had many kittens over the years from Cats Protection in Chelmsford they are a very caring Community and always visit the premises before we are allowed to take a kitten home, I give them all my old towels, cat food and pay monthly from my phone to help out

29 november 2025
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Svar från Cats Protection

Thank you so much for taking the time to share your experience with us. We will be sure to share your kind words with the Chelmsford Centre.

Betygsatt 5 av 5 stjärnor

Great Work

I love cats and others who love our feline buddies. Cat Protection rock.

21 november 2025
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Svar från Cats Protection

Thank you, what a lovely thing to say! Thanks again.

Betygsatt 5 av 5 stjärnor

Cats Protection rehomed a number of…

Cats Protection rehomed a number of feral cats and kittens with me over the years. Although I no longer live at a farm I brought five of them with me to my new home. Four live with me in the house and one still prefers to live in my gardening shed. Cats protection were great at catching, vet checking, vaccinating and neutering them all before delivery them to me. I am very grateful to them for a wonderful service.

20 november 2025
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Svar från Cats Protection

Hi Julie, thank you for taking the time to share this lovely feedback. We're so glad to hear you had a positive adoption experience with us and it's great to hear that the cats are settling in well.

Betygsatt 5 av 5 stjärnor

Cornwall cat protection staff were very…

Cornwall cat protection staff were very helpful when we were looking for another cat/cats. We found the website easy to use and saw two cats (sisters) needing a new home. The staff were knowledgeable and the cats are now settling in their new home with us. The information packs and email links contained useful information about caring for cats.

26 oktober 2025
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Svar från Cats Protection

Hi. We're glad to hear you had a positive adoption experience and that the cats are settling in well. Thank you for taking the time to share.

Betygsatt 5 av 5 stjärnor

I was helping feeding feral cats at a…

I was helping feeding feral cats at a feeding station and asked if the cats protection had any feral/semi feral cats looking for a countryside home. And I got jelly belly she came from a cat hoarder and was pregnant at 10 months old. She came home after being spayed and hated everyone but now she is the most loving little lady I'd be lost without

15 november 2024
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Svar från Cats Protection

Thank you so much for taking the time to share your experience with us. We are so happy to hear that you are all doing so well!

Betygsatt 1 av 5 stjärnor

I live in the countryside surrounded by…

I live in the countryside surrounded by big oak trees and fields. I have a garden but I don't own it because of this I was turned down..So I spent £350 buying a kitten.

2 oktober 2025
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Svar från Cats Protection

Hi, we are sorry to hear that your experience with us has not been a positive one. If you would like to look into this further, please do contact us at info@cats.org.uk and we would be happy to help.

Betygsatt 1 av 5 stjärnor

Not bothering to acknowlwdge an ask for help

We have looked after cats of a neighbour who passed away. It took Cats Protection 6 months!!!!! to get back to our emails asking if they could help us rehome the animals! Due to rent restrictions they had to live in a shed as we couldn't have them in the house. We ended up finding homes for couple of them ourselves I will never support a charity who does not even bother to reply to communication!!!!!

7 november 2024
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Svar från Cats Protection

Hi Barbara. We are sorry to hear that your experience with us has not been a positive one.
If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help.
Our branches relies wholly on the goodwill, hard work and dedication of a team of volunteers who have to manage their personal and professional lives alongside their work for Cats Protection. They give up a huge amount of their time to help re-home cats that come into the Charity’s care.
We hope your experience will not deter you from contacting Cats Protection again in the future and thank you once again for taking the time to share your experience with us. Feedback from our customers is invaluable for us to keep improving our service and we always take it seriously.

Betygsatt 5 av 5 stjärnor

adopted our lovely cat (Sasha) 3 months…

adopted our lovely cat (Sasha) 3 months ago. she was house trained from the beginning, litter trained, doesn’t scratch the furniture and is always home around 8ish every night. Only downside is she’s always moaning for food 😬. With cats protection, it couldn’t have gone smoother. Highly recommend 👍

2 augusti 2025
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Svar från Cats Protection

Hi Alan, thank you so much for your lovely comments. We're so pleased that we were able to help Sasha find a loving new home

Betygsatt 5 av 5 stjärnor

We are so happy with the cats…

We are so happy with the cats protection organisation, they are so helpful, professional & friendly & our beautiful Misty is just so adorable & happy & completely settled. Thankyou for all your help & continued support.

12 oktober 2025
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Svar från Cats Protection

Thank you for your very positive review and for giving Misty such a lovely home. We are so pleased she has settled in well. Thanks again.

Betygsatt 1 av 5 stjärnor

The way I was treated by someone when I…

The way I was treated by someone when I was invited in to see a kitten was awful. As an experienced cat owner and breeder I was made to feel stupid and was talked down to for most of the conversation. She obviously didn’t have the time to spend for us to see the kitten! I was also told I had a whole week to collect my chosen cat, however I was given one time slot on one day and it was take it or leave the kitten. She then continued the pain via a call to give me all the information needed, which was helpful, but again delivering such a patronising way.

27 oktober 2025
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Svar från Cats Protection

Hi Emma. We are sorry to hear that your experience with us has not been a positive one. If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks

Betygsatt 2 av 5 stjärnor

Bossy volunteer making life miserable for other volunteers

I was very disappointed to have to leave a volunteer post I enjoyed because of another very bossy volunteer who made untoward comments about my religion (among other things).
When I raised the issue I was told that "management were aware of it" and that they had been "told about their behaviour".
Well it seems it's all fallen on deaf ears and they are continuing to voice their half-baked opinions.
It no longer affects me as I have left, which is a shame.
Update : 29/10/25
Now I have a reply asking me to contact various people who I have never heard of.
Whether or not they will take my concerns seriously remains to be seen.
Update: 8/11/25
No response to the email I sent 10 days ago.
Update 27/12/25
Still no response to the above e-mail
Update. 26/3/26 still no response from Head Office. Why should I chase the admin dept of a company that doesn't care about its volunteers?
There's not much point giving me an e-mail address when no-one replies ! They don't answer the 'phone either.

28 oktober 2025
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Svar från Cats Protection

Hi Julia,

Sorry you have not received a response.
Please contact us directly and we can look into this for you. You can contact us on 03000 12 12 12 or email info@cats.org.uk.

Betygsatt 1 av 5 stjärnor

Enquired about adopting a cat and cats…

Enquired about adopting a cat and cats protection didn't even reply to me. Im 55 with no children in the house and no other pets so assumed an ideal person for a cat. They didn't even reply to me. So is cat protection just a scam pretending to be a charity?

18 september 2025
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Svar från Cats Protection

Hi Nicholas,

Thank you for sharing your feedback and for your interest in adopting a cat.

So we can look into this for you, please could you contact us by calling 03000 12 12 12, going to our website at http://www.cats.org.uk/contact-cp, or by emailing info@cats.org.uk to provide further information.

Betygsatt 1 av 5 stjärnor

The sad decline of cats protection and other agencies …

I contacted a lady who currently volunteers for cats protection who said she could help me as I have 26 rescue cats and kittens to care for. I currently have 8 to neuter and am unable to get any help or support at all no one will call me back and all I hear is we cannot help. I am supporting an elderly lady feed her feral cats and kittens. She’s using all her pension to pay and care for her cats and kittens. I am having to get my food from food banks as my cash is spent on my cats 🐈‍⬛. There is no help at all from any agencies now all they do is give you numbers to ring or signpost you to other departments who say they cannot help and round and round we all go. I am currently writing a book on my experiences and am contacting local and national newspapers as the only help we will get is from other cat lovers as these charities can no longer help at all. I have rescued hundreds of cats in the last 40 years it’s never ever been this bad. Where is all the money going because millions is invested in cats protection and other agencies. It’s a very sad time for animals and animal owners. Maybe we should all donate to people we know to help them directly and not agencies or organisations as a lot goes on paying people’s wages and not on the pets.

26 oktober 2025
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Svar från Cats Protection

Hi Elena, we're sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

Betygsatt 4 av 5 stjärnor

Friendly team and great care

A friendly, knowledgeable team. Thank you for helping me find and take home the most gentle and loving of cats.

11 oktober 2025
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Svar från Cats Protection

Hi there, thank you so much for your review. Thank you for helping us make a better life for cats!

Betygsatt 5 av 5 stjärnor

Purrfect Finds & Bargains Await at Cats Protection's Hove’s Haven

There’s a purr-fect gem to be discovered in the heart of Brighton & Hove. It’s Cats Protection, nestled at 107 Blatchington Road; it’s not just a charity shop, it's a sanctuary of savings, a mecca of manners, and a treasure trove of trinkets that'll make your inner cat lady (or gent) purr with delight.

The Purr-fect Staff & Volunteers

Firstly, let me tell you about the staff and volunteers. They're as warm and welcoming as a sunbeam on a windowsill. Their good manners are as sharp as a cat's claws, and their friendliness is as comforting as a cat's purr. They greet you with smiles that are as genuine as a cat's curiosity. I've never felt more at ease in a charity shop, and that's saying something, considering I once found a pair of used maracas in a thrift store that I'm still not sure about.

New Treasures Await

Now, let's talk about the merchandise. Cats Protection is like a catnip-fuelled jackpot! I've been in there so many times, and each time, there are new products just waiting to be discovered. It's like they've got a little cat burglar sneaking in at night, leaving behind a trail of trinkets and treasures. I've found everything from vintage records to quirky home decor, and each time, I've felt like I've struck gold.

Bargains That'll Make Your Wallet Purr

And the prices? Well, they're as affordable as a cat's nap. I once bought a brand new, still-in-its-packaging product for a fraction of what it would've cost in an ordinary store. I'm talking about 20% of the original price, folks. It was like finding a whole tin of tuna for the price of a single kipper. I've since become a regular, and I've yet to be disappointed.

Supporting Our Feline Friends

In a world where humans are often more irrational than a cat on a hot tin roof, it's heart-warming to see a charity like Cats Protection thriving. They're not just a place to find bargains; they're a place to make a difference. So, if you're in the Brighton & Hove area, do yourself a favour and pop into Cats Protection. Your wallet will thank you, your home will thank you, and most importantly, the cats will thank you. After all, we might be the ones with the opposable thumbs, but they're the ones with the real power – the power to make us laugh, to make us love, and to make us realize that sometimes, a purr is all you need.

So, give Cats Protection a visit. Your inner feline will thank you. And who knows, you might just find that perfect cat-themed mug to complete your collection.

18 oktober 2025
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Svar från Cats Protection

Hi DJT, thanks so much for your fantastic review, we really appreciate it. It's great to hear how much you love our Hove shop and all that we do. We'll pass your kind words on to the shop manager and the team. Thanks again for your support.

Betygsatt 1 av 5 stjärnor

Disgusting, vile retailation by Lea Valley workers

I supported Cats Protection for years, well not anymore, and I will make sure to tell everyone I know that people working for them are deluded, insane and should not be near animals!!

C from Lea Valley Branch is a nasty, nasty liar. Her aim in life is not to save cats' lives and cats' well-being, but to feed her ego as she is a fragile, sad human being.

I never experienced anything like this and I will never trust cat's protection.

She originally came to help a colony we discovered and were helping. She started doing her "own stuff" without cats protection , leaving us in the dark, worried about the well-being of the cats, until we started pressuring her on what was going on with the cats and kittens she was taking and she revealed her true colours. We were extremely worried and left in the dark. She has no people skills and no empathy for people. This woman doesn't care about cats; she only cares about feeding her own ego.
I am absolutely disgusted by her lies and spreading hate towards people. I am disgusted by Cats Protection not taking action against her. She has brought someone on the verge of suici.e with her bullying and lies. These people MUST be stopped. I lost all trust in Cats Protection and animal charities in general. My heart goes out to those poor cats that are left in the hands of these people.

If anyone can call me from Cats Protection I will be willing to talk to them about this.

21 oktober 2025
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Svar från Cats Protection

Hi Sara, thank you for sharing your feedback and I am sorry to hear about your experience.

I can see that your enquiry is with the complaints department and they will contact you when they are able to do so. If you need anything further, please contact customercomplaints@cats.org.uk

Betygsatt 5 av 5 stjärnor

Brilliant Experience!

Myself and my husband adopted a cat from Cats Protection last year in September 2024. Rupert (our cat) became poorly a few days before we were due to collect him and Cats Protection couldn’t have helped us more.
They gave us the option of taking away the medication they were now using and bringing Rupert home or keeping him in Cats Protection for a few more days in a comfortable environment. Needless to say we were keen to keep him comfortable and they cared for him so well and kept us updated.
Fast forward a few months and Rupert was urinating around the home (something we have never encountered before with any cat we have owned). Cats Protection were happy to help and advise what we could do about this and put us in touch with a behaviourist - who helped massively!
We now have a happy, healthy cat at home with us.
Thank you to Cats Protection at Stowbridge in Norfolk!

21 oktober 2024
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Svar från Cats Protection

Hi Eleanor,

Thank you for your lovely feedback and we are pleased to hear Rupert is doing well.

I will share your comments with the Norfolk team. Thank you.

Betygsatt 5 av 5 stjärnor

Great experience adopting our cat

Great experience adopting our cat. Very professional and they checked that the cat was happy with us.

18 oktober 2025
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Svar från Cats Protection

Thank you Linda for sharing your positive experience with Cats Protection. We are pleased to hear that you are happy with our adoption process and about to give a loving home to one of our lovely cats. Thank you again.

Betygsatt 5 av 5 stjärnor

We had a fantastic experience with Cats…

We had a fantastic experience with Cats Protection in Uckfield. Joe was absolutely wonderful — incredibly helpful, friendly, and so kind with our daughter, making the whole process really special for her. He took the time to answer all our questions and made sure we felt confident and prepared. We’re so excited to bring our new cat home and feel really lucky to have had such a positive experience. Thank you again to Joe and the whole team!

18 oktober 2025
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Svar från Cats Protection

Hi Gemma. Thank you so much for sharing your lovely and positive experience with Cats Protection. We are very pleased to hear you're happy with how the adoption process went and it's wonderful that you're giving one of our cats a loving new home. Our dedicated staff and volunteers will be very happy to read this. Thank you.

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